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Sign up for the Boomerang Club now for free and collect miles for bonus flights!
1.1. Entitlement to participation
Only individual, natural persons who are older than two years of age
and whose place of residence in a country in which the Boomerang Club
is offered shall be entitled to participate.
The residence is the actual geographic main place of residence (e.g.
primary domicile) of the participant, which the participant must prove
to Eurowings Aviation upon request.
1.2. Start of participation
Subsequent to a user profile being set up on the www.eurowings.com
website operated by Eurowings GmbH and the receipt of the
application to participate in the Boomerang Club, Eurowings
Aviation shall assign a personal participant number and emails
this number to the applicant. Participation starts when the
participant receives this email. Only one Boomerang Club account may
be opened per person. There is no legal right to being approved for
participation in the Boomerang Club. Eurowings Aviation may
refuse approval of participation in the Boomerang Club without stating reasons.
1.3. Miles & More
Eurowings Aviation is a partner company of the Miles & More
frequent flyer programme. As a result, Eurowings customers also
have the option of earning Miles & More miles instead of Boomerang
Club miles, or redeeming them for Eurowings services. The operator
and issuer of the Miles & More bonus programme is Miles &
More GmbH. Therefore, earning and redeeming Miles & More
miles shall be exclusively in compliance with the Miles & More
Terms and Conditions of Participation, which are available online at
Miles that are posted to the participant's account are used as the
basis for calculation in the Boomerang Club. The miles can only be
used for purposes that are expressly stated in the Terms and
Conditions of Participation or other customer information. Bonus
points and miles from other programmes cannot be converted into
Boomerang Club miles.
The miles and the Boomerang Club account are non-transferable and
cannot be converted into cash or paid out as cash. Miles can only be
earned for services that are to be rendered for the participant
2.2. Account balance
Participants can retrieve their current Boomerang Club account
balance at eurowings.com. In addition to the current account balance,
the participant's account activity to date is also shown there. The
current account balance will only be sent within the regularly
published newsletter. Additional notification by post, email and
fax, and information about the current account balance provided by
telephone, are expressly not offered.
2.3. Earning miles
It is possible to earn miles from the start of participation.
Flights, and services provided by partners, which were booked or used
prior to participation being confirmed by Eurowings Aviation
cannot be taken into consideration.
The number of credited miles shall be determined according to the
programme terms applying on the date and time that a service was used.
Miles shall only be credited for services that were used by the
participant. Eurowings Aviation also makes it possible for
Boomerang Club participants to earn miles with certain partner
companies. Eurowings Aviation does not have any influence on companies
of this type. Eurowings Aviation is therefore not responsible for the
availability of partner company services (e.g. flights, overnight
hotel stays, and rental cars) and for proper contractual performance.
The general terms and conditions of the respective partner company
2.3.1. Flights with airline partners
For every fully paid-for flight (individual route) with Boomerang
Club airline partners, the participant's account shall be
credited with miles, subject to paragraphs 2.3.4 and 2.3.5. Taking
into consideration the flight date, the number of miles awarded for
each individual route shall be published when the booking is made;
this information shall be updated daily. The standard rate of miles
granted shall be 10 miles per full Euro sold.
2.3.2 Partner services
Subject to paragraphs 2.3.4 and 2.3.5, the participant's account
shall be credited with miles for every paid stay with a hotel partner
company; the respective rate will be the rate that applies when the
contract for accommodation is concluded. These miles shall be credited
once the partner company has provided notification of the partner
company services used by the participant. Multiple, consecutive
overnight stays shall be considered to be "one stay". The
same shall apply if a participant checks back in to the same hotel
within one day of checking out of that hotel. Subject to
paragraphs 2.3.4 and 2.3.5, the participant's account shall be
credited with miles for every paid vehicle rental with a car rental
partner company; the respective rate will be the rate that applies
when the contract for rental is concluded. These miles shall be
credited once the partner company has provided notification of the
partner company services used by the participant. Notification of the
number of miles credited shall be provided separately. A
"rental" is the rental of a vehicle for at least one day or
the rental of different vehicles on directly consecutive days at one
or several branch offices of a rental car partner at the same location.
Furthermore, miles shall also be credited for using services
provided by additional partner companies that are published at
eurowings.com. Notification of the number of miles credited shall be
2.3.3 Eurowings credit cards with
When using the credit cards issued by Barclaycard and jointly
marketed with Eurowings Aviation, ("Eurowings credit
cards"), the credit card holder earns miles, which are credited
to his Boomerang Club account by Eurowings Aviation, for certain
transactions with these credit cards. The number of miles that the
credit card holder obtains is stated in the schedule of prices for
the respective credit cards. In particular, no miles shall be
credited to the Boomerang Club account for the following
transactions: annual subscriptions, transfers to the benefit of and
debited against the card account, cash withdrawals, transactions
that are classified as cash transactions (e.g. casino/wager
transactions), interest and fees, as well as transactions that are
reversed due to cancellation, rescission, revocation or similar.
This shall also apply for transactions that are transacted when
Barclaycard has prohibited the credit card holder from using the
credit cards, or the credit card holder is entirely or partially in
default with more than one instalment. The welcome bonus credit
shall not be applied if the credit card holder has already held a
Eurowings credit card in the last 12 months prior to opening the
card account. A precise list of the transactions for which no miles
are credited to the Boomerang Club account may be viewed in
Barclaycard's schedule of prices.
2.3.4 Exclusion of miles
A miles credit is not possible for, e.g. services at industry
discount fares (ID, IP, AD, GE, UD, DG, PEPs etc.), group bookings
(JR), reward services and free flights. From 15 May 2016 (booking
date), miles will also be credited for our BASIC fare long-haul
2.3.5 Credit procedure
Miles are only automatically credited to the participant account if
the personal participant number is stated when the service for which
miles can be earned is booked. For flight services supplied by
Eurowings (including companies operating on behalf of Eurowings),
the number may be added to the booking subsequently. To do this,
the participant must again access his booking at eurowings.com prior
to the flight and enter the Boomerang Club number.
Miles for services from airline partners are generally credited to
the participant's account within 48 hours of using the service (flight
date). Miles for services from partner companies are generally
credited within 10 working days of the end of the month in which the
service was used.
Miles that are not automatically recorded for services from airline
partners can be credited to the participant's account within 6 months
of using the service. These miles can be subsequently entered either
online at eurowings.com or via the Call Centre. In this case,
Eurowings Aviation requires the complete booking code for the
affected bookings and reserves the right to additionally request from
the participant the original booking confirmation and boarding pass
stub. The crediting process may take up to 3 weeks.
Miles for services from partner companies that are not automatically
collected must be requested subsequently from the partner companies.
Miles for these services are only credited subsequent to notification
from the partner company regarding the partner company services used.
Eurowings Aviation is not responsible for proper contractual
performance by the partner company. No credit shall be effected for
services that are: not paid for in full; for which there was a failure
to board; or that were reimbursed or used in an illegal manner.
2.4. Redeeming miles
Each participant may redeem his/her miles for reward flights with
Eurowings once the participant's Boomerang Club account contains
sufficient credit. The availability of reward flights pursuant to
paragraph 2.4.3. is required for this. Offers concerning reward
flights and the respective number of miles required can be viewed at
eurowings.com. The respective number of miles required shall be
deducted from the participant's account when the reward flight is
2.4.2 Booking reward flights
Reward flights can be booked online with the BASIC, SMART or BEST
product at eurowings.com or using the Boomerang Hotline.
The required number of Boomerang Club miles for reward flights is
provided in the reward flight table at eurowings.com.
Generally, a reward flight must be booked at least 2 days prior to
the selected flight date. Reward flights for third parties and
accompanying persons can also be added to bookings. The availability
of reward flights pursuant to paragraph 2.4.3. is required for
2.4.3 Availability of reward flights
The availability of reward flights may vary greatly depending on the
date, season and destination. Reward flights may not available at
There is no right to book a reward flight on a certain flight on a
2.4.4 Fees, surcharges and service charges for
All incidental flight costs such as fees (e.g. airport taxes and
security fees), surcharges (e.g. insurance surcharges) and service
charges (e.g. rebooking fees) associated with the award or use of a
reward flight must be borne by the participant. Information concerning
the amount of fees, surcharges and potentially accruing service
charges is available to participants at eurowings.com.
Eurowings Aviation shall not undertake any flat-rate taxation
of the benefits granted in accordance with para. 37 a German Income
Tax Act [Einkommensteuergesetz, EStG]. The Boomerang Club member must
state the benefits granted as non-monetary bonuses as defined by para.
3 no. 38 EStG within his/her personal income tax return.
2.4.5 Rebooking reward flights
Reward flights can be rebooked at eurowings.com or using the
Boomerang Hotline. It is possible to rebook to a different time stated
in the flight schedule provided that there are reward flights
available on the selected new flight. It is not possible to make
changes to the booked flight route. The amounts of fees for
rebooking, name changes, etc. are provided in the fee table at
eurowings.com. If it is not possible to rebook to another reward
flight, the reward flight shall lapse. Reward flights for third
parties and accompanying persons can also be added to bookings. It is
also possible to subsequently transfer the ticket to another person
using the Boomerang Hotline. Name changes can be registered by stating
the booking code and must be registered at least 30 minutes prior to
departure. If multiple flight routes are booked in one booking, it
must be noted that a passenger change is only possible up to 30
minutes prior to the scheduled departure time for the first (original)
2.5. Expiration of miles
If miles are not redeemed in return for a reward within 24 months of
being credited to the Boomerang Club account, they lapse upon the
expiry of the twenty-fourth month. The lapsed miles shall be
automatically deleted from the participant’s Boomerang Club account.
Reference is made to the date and scope of any expiration of
miles when the Boomerang Club account is accessed in the user
profile at www.eurowings.com or in the regular newsletter if the
participant has subscribed to it.
Miles belonging to holders of Eurowings credit cards remain
valid until automatic mile expiration takes effect due to the
cancellation of the Eurowings credit cards; with respect to
the miles belonging to holders of Eurowings credit cards, Section
3.1 also applies beyond participation in the Boomerang Club in the
event of the contractual relationship being terminated.
Both parties may cancel the contractual participation relationship in
writing at any time; a notice period of two weeks applies. The Terms
and Conditions of Participation shall continue to apply subsequent to
cancellation, for the purpose of processing participation. The
participant is no longer authorised to earn miles subsequent to the
termination of participation.
Miles available in the account at the time of participation
termination may be used to redeem reward services within 12
months of the date that participation is terminated, provided that
no other expiration occurs in accordance with Section 2.5.
In the event of extraordinary termination on the part of the
operator, the miles present on the account at the time of
participation being terminated can be used within a period of 6
months from the day that participation is ended, to redeem reward
services, provided that no other expiration occurs in accordance
with Section 2.5.
Eurowings Aviation shall close the participant's account
after the expiry of the time periods specified above. Miles
still available in the account on this date shall expire.
3.2. Programme termination
Eurowings Aviation reserves the right to terminate the
Boomerang Club or replace it with another programme or to transfer
it into a different programme operated by a third party at any
time. The provisions for termination on the part of Eurowings
Aviation pursuant to paragraph 3.1. shall apply mutatis mutandis
in these instances. In the case of the programme being transferred
into a third-party's programme, the member shall be granted a right
to object pursuant to statutory requirements.
In the event of intentional acts and gross negligence and in the
event of injury to life, body or health, Eurowings Aviation is
liable without limitation for damages that participants experience in
connection with their participation and that are caused by
Eurowings Aviation or its vicarious agents. For simple
negligence in violating a material contractual obligation, liability
for material and financial losses is limited to a damage amount that
is foreseeable and typically occurring. A material contractual
obligation is an obligation that is required for the proper
performance of the contract, and upon compliance with which the
participant may normally rely. Any further liability for
compensatory damages is ruled out, with the exception of claims under
the Product Liability Act.
4.2. Data protection
4.2.1. When setting up a user profile during registration,
Eurowings Aviation as the operator of eurowings.com collects,
processes and uses personal data (e.g. your surname, first name, and
postal and email address). Further information on how your personal
data is handled on the website is available in our general data
protection information that is available under “Data
protection” on the website.
4.2.2. Eurowings Aviation, as the operator and issuer of the
Boomerang Club, also (alongside Eurowings GmbH as the operator of
the website) uses the data collected during the registration of a
user profile that has been set up and the personal data recorded in
this process. It uses and process this data only for purposes
that serve the implementation of the programme. Your data shall
only be transmitted to third parties if this is necessary for
fulfilling our obligations towards you in connection with the
Boomerang Club. This involves, e.g. data that our partners and
service providers require for crediting miles or processing customer
inquiries, or within the scope of programme-related communication. The
data shall only be used for this purpose; the data shall not be stored
by third parties or used for marketing purposes.
4.2.3. Indicating your preferences is voluntary within the
context of registration for the Boomerang Club. It is possible to
register without providing this data. The statements of preference
will only be used internally and on an anonymised basis for
statistical purposes to improve our services in the course of further
processing. The data will not be transmitted to a third party.
4.2.4. Beyond operating the programme, we will only use your
personal data if you have stated your express consent to this at the
time of registration for the Boomerang Club. In this case you can
receive information concerning interesting campaigns and offers via
post, email or telephone.
4.2.5. You may revoke your consent to the further use of your
data at any time, with immediate effect. Please submit your revocation
in writing to Eurowings Aviation GmbH, Data Protection Department,
Germanwings-Str.1, 51147 Cologne, Germany.
4.3. Changes to the programme or Terms and
Conditions of Participation
Eurowings Aviation reserves the right to amend of supplement
the Terms and Conditions of Participation, rewards, reward tiers or
other processes described in the programme documents for the Boomerang
Club, provided that the participant is not thereby disadvantaged in
breach of good faith. Compensatory damage claims asserted by
participants against the operators due to country-specific
amendments required by law are excluded.
Written notification shall be provided for any amendments and
supplements to these Terms and Conditions of Participation. These
amendments and supplements shall be deemed to be accepted if a
participant does not submit his/her objection in writing within two
months of notification. Reference will be specifically made to this
implication in the notification. If the participant objects to the
change in the programme, his/her participant may be terminated
pursuant to paragraph 3.1 of the Terms and Conditions of Participation
by means of ordinary termination.
4.4. Law, place of jurisdiction
German law shall apply exclusively. The place of jurisdiction for
traders shall be Cologne. The same applies if the participant does
not have any place of general jurisdiction in Germany and no
residence within the European Economic Area (EEA). If the
participant is a consumer with a residence outside Germany but
within the EEA, the participant may assert claims in Cologne,
located in the Federal Republic of Germany, or in a competent court
in the country in which the participant has his/her residence.
Furthermore, claims may also be judicially pursued against a
participant at his/her place of general jurisdiction or at any
additional location in which statutory jurisdiction exists.