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The title and headlines of the Articles and paragraphs of these Conditions of Carriage are set down only to provide an overview and help with navigation through the document, and have no influence on the way the text is to be interpreted.
Unless a different meaning is obvious beyond all reasonable doubt from the immediate context, the following terms used in these Conditions of Carriage have the meanings set out as follows:
refer to Eurowings GmbH.
Contact: Customer Relations, Waldstraße 249, 51147 Cologne, Germany; email: email@example.com;
Headquarters: Eurowings GmbH, 40472 Dusseldorf, Germany; registration: Eurowings GmbH, 40472 Dusseldorf, Germany; registration: Local Court of Dusseldorf – HRB 66807
stands for the person who has entered into a carriage agreement with us, as well as for each person who, according to their Ticket, is carried or will be carried in an aircraft, except for cabin crew (see also the definition of “Passenger”.)
means that one of the following agreements is applicable, depending on each agreement’s scope of application:
in any case:
stands for the two figures or three letters which identify a particular Airline. Our Airline Code is “EW”.
are people directly related to you (children, grandchildren, parents, grandparents), or up to three times removed (siblings, nephews/nieces, uncles/aunts), your spouse and people directly related to your spouse. Your life partner is understood to be your spouse if you both live together in the same household.
is a sales agent who we have selected to represent us in the sale of air travel services.
is the final price which you must pay for the flight which you have booked with us, and is comprised of the Flight Fare according to Article 4.1 and the additional charges payable in accordance with Article 4.2.
is the number, which is given to you by us or on our behalf, to identify your Flight Reservation, which has been confirmed by us.
is a notification, which will be sent to you by us or on our behalf by fax, e-mail or another method, if you are travelling with an Electronic Ticket. It contains the Confirmation Number, the name of the Passenger, flight information and remarks.
is the deadline, set by the Airline, by which time you must have completed Check-in formalities and have obtained your Boarding Card.
means the paper Flight Coupon as well as the Electronic Coupon. Both grant the named Passenger the right to travel on the flight named on the Coupon.
means the data stored in our database relating to the Flight Coupon or other important documents.
means a Flight Ticket, which bears the wording “good for passage”, or in the case of an Electronic Flight Ticket, the Electronic Coupon, which shows the places between which you are entitled to be carried.
means a Flight Ticket, which is marked as “Passenger Coupon” or “Passenger Receipt” and which is for you to retain.
is each person, who according to their Ticket, will or should be carried in an aircraft, with the exception of the cabin crew (see also the definition of “you” and “your”).
means an Airline that is not our Airline, whose Airline Code is given on your Ticket or on a Ticket for connecting flights.
means the document entitled “Passenger Ticket and Baggage Check” as well as the Electronic Flight Ticket. In all instances it is issued by us or on our behalf and contains the Agreement Conditions, remarks and the Coupons.
means the following items taken together: the Booking Confirmation, the Electronic Coupons, and if appropriate to the context, the Boarding Card.
is your personal property, which you are taking with you on your journey. Unless otherwise stated, this comprises your Checked Baggage as well as your Cabin Baggage.
1.2.14 (a) “Checked Baggage”
is Baggage, which we take into our custody and for which we have carried out a baggage scan.
is your Baggage, with the exception of your Checked Baggage.
is the part of the Flight Ticket, which relates to the carriage of your Checked Baggage.
is a receipt, which is issued solely for the purpose of identifying Checked Baggage.
1.2.15 “Acts of God”
are unusual and unforeseeable circumstances outside of your control, which even with due care and attention could not have been avoided.
refers to death, wounding or physical injury of a Passenger, as well as loss, partial loss, theft or other damage, which occur in connection with the carriage of Baggage or other incidental services carried out by us.
stands for the currency unit which the IMF (International Monetary Fund) uses for its accounting and for its transactions with member countries. The value of a SDR is based on the market value of a basket of the four most important world currencies (US Dollar, Euro, Yen and British Pound). By comparing these currencies with the current rate of exchange the daily value of the SDR in a particular currency can be calculated. For example, on 1 February 2005 the value of one SDR was 1.16665 Euro.
are calendar days, including all 7 days of the week; not counting the day on which a notification message is sent, nor the day on which the Ticket is issued or the Flight is taken, owing to the fixed period of validity of the Flight Ticket.
means the published Fares, Charges and/or the relevant Conditions of Carriage of an Airline. Our Tariffs can be inspected on request.
are the conditions, which are provided to you with your Flight Ticket or Booking Confirmation or are contained within them, are labelled as such and which refer to these Conditions of Carriage and statements.
is a scheduled stop during your journey at a point between take-off and landing locations.
are the places which are named on the Flight Ticket or are published in our timetables as scheduled stopover points on your route, not including the initial take-off and final landing locations.
With the exception of the conditions in Articles 2.2, 2.4 and 2.5, these Conditions of Carriage are only applicable on Flights or Flight Sections, which carry our name or our Airline Code on the Flight Ticket.
If carriage is offered through a charter flight agreement, these Conditions of Carriage are only applicable to the extent that they have been adopted into the charter flight agreement, by way of reference or other form of referral.
For some services we have reached agreements with other Airlines, which are known as “Codeshares”. That means that even if you have made your reservation with us and have a Flight Ticket with our name or Airline Code on it, another Airline may be operating the aircraft. If such agreements do actually come into force, we will inform you of the airline operating the aircraft as early as possible.
These Conditions of Carriage are applicable, unless they conflict with our Tariffs, binding legislation or binding official regulations, in which case the Tariffs, binding legislation or binding official regulations shall apply. The validity of the remaining Conditions of Carriage shall remain unaffected.
In the case of conflicts between these Conditions of Carriage and other regulations for certain special cases issued by us as the basis of this contract, which are listed in Article 16, the Conditions of Carriage shall prevail, unless expressly stated otherwise.
3.1.1 When your booking is confirmed by us or by our Authorised Agent a carriage agreement is created, covering the Flight Ticket issued to you, these Conditions of Carriage and any special conditions referred to. The essential details of the Flight Ticket, in particular the flight number, date, arrival and departure airports, the Passenger name and the identity of the operating air carrier or carriers are also specified in your Booking Confirmation.
3.1.2 Only those people will be carried by us who are named as passengers on the flight ticket (booking confirmation). The full first name and surname of the passenger must be identical to that displayed on the flight ticket. Please note that it is only possible to transfer the right to carriage to another person in accordance with the conditions set out in Article 5.2. The same conditions also apply to subsequently completing or changing a first name or surname that was incomplete or not provided at the time of booking. The person that has concluded the carriage agreement with us is, however, still authorised, in accordance with § 328 paragraph 2 of the BGB (German Civil Code), to cancel or amend the passenger's right as established in the carriage agreement without their approval.
3.1.3 The Passenger(s) named by you when booking and whose name appear on the Flight Ticket are deemed authorised to represent you in all contractual matters relating to this carriage agreement and are to be deemed as the full and final recipient of notifications and services provided by the airline, discharging the airline of any further duty with respect to these notifications and services. If, owing to the behaviour of the Passenger, or owing to a subsequent arrangement with the Passenger which changes the agreement, we have the right to demand compensation for damages, extra payment or reimbursement for expenses, according to the terms of this agreement or according to legal regulations, it is your responsibility to pay these in full. Any debts to us incurred by the Passenger must be paid for by you, as if they were your own.
3.1.4 The right to withdraw from or cancel the carriage agreement, as well as a right to a partial or full refund of the Total Fare exists only insofar as this is explicitly allowed by the Conditions of Carriage. We therefore advise you if you are in any doubt about unforeseen circumstances to take out appropriate travel insurance.
3.1.5 If you have a wholly unused ticket, the Passenger named in the Flight Ticket has been prevented from travelling by an Act of God and rebooking according to Article 5.2 is not possible, and if you inform us of this immediately and provide proof of the circumstances, we will provide you with a voucher which cannot be exchanged for cash, to the value of the Total Fare paid, less a fee, equal to the rebooking fee in accordance with our table of charges (Article 17). We will then subtract the value of the voucher from the Total Fare of your next flight with our Airline. The voucher is valid for six months from the date issued and becomes invalid and irredeemable if not used within this period.
3.1.6 We only issue Electronic Flight Tickets. You do not have the right to be carried until you provide us with conclusive proof of your identity, which can only be by way of an officially recognised photo I.D. document (passport, national identity card). Furthermore a valid Electronic Ticket must have been issued in your name. The Electronic Ticket which was issued for you when you booked is identified by using the Confirmation Number, which you should therefore have with you at check-in.
3.1.7 (1) If you have selected a fare that requires a certain flight ticket sequence, please note that if you do not travel on all the legs indicated on the flight ticket or in a different order, we will adjust the flight price in accordance with your flight changes – even if no other travel data is changed. This price is based on the price you would have paid in your price group on the day of your booking for the route actually travelled. It may be different to the price originally paid. If the price group you booked originally was not available for the modified route on the day of the booking, the new price will be based on the least-expensive price group available.
If the price of the modified route was higher on the day of the booking than the price originally paid, the difference between the two prices will be due. Please note that you will need to pay the difference before travelling.
You are entitled to a refund in accordance with the conditions of your fare, provided you have been issued a refundable ticket and have not yet flown any of the legs. By doing so, you forfeit your seat on the flight.
3.1.7 (2) An exception to (1) is made for bookings via Italian booking platforms (ew.com/IT as well as EW ticket counters, EW call centres or travel agencies in Italy). The price will not be adjusted for these bookings if you inform us of changes to your travel plans at least 24 hours before the scheduled departure time for the leg(s) not travelled. You may inform us of these changes via the service hotline or in writing, such as with our contact form.
3.1.7 (3) An exception is made to (1) if you live in Austria and are unable to board all the flights on the ticket or are unable to board the flights in the order specified on the ticket due to acts of nature, health reasons or other reasons over which you have no control. The price for these bookings will not be adjusted if you inform us of the reason after it is known to you and provide evidence. You may inform us of these changes via the service hotline or in writing, such as with our contact form.
3.2.1 The Flight Ticket is, unless governed by terms in these Conditions of Carriage, valid for a maximum of 12 months from the date of issue (booking date).
3.2.2 If you are unable to take your flight either in full or in part during the period of validity owing to a factor for which we are responsible, we will extend the period of validity of the Flight Ticket or grant you the right to a refund according to Article 10.2.
3.2.3 We will also extend the period of validity of your Flight Ticket if you are prevented from continuing your journey once you have started it because of illness. The extension will be granted until the first flight is available in the Tariff category which has been paid for from the location where you are continuing your journey, upon your regaining your fitness to travel. All such illness must be confirmed by a Doctor’s certificate. We will also extend the period of validity of the Flight Tickets of your Next of Kin who have accompanied you on your journey to the same extent as we have extended yours.
3.2.4 If a Passenger dies after having started the outward leg of the flight and before starting the return leg, the period of validity of the return portion of the Flight Ticket of the people accompanying the deceased Passenger can be changed by waiving any minimum stay rules or extending the period of validity. If a member of the Passenger’s Next of Kin dies after the Passenger has started his or her journey, the period of validity of the Passenger’s Flight Ticket and of the Flight Tickets of the Passenger’s other Next of Kin, who is/are accompanying the Passenger, can also be changed. The changes can only be made upon production of a valid death certificate and extensions to the period of validity are possible up to a maximum of 45 (forty-five) days from the date of death.
3.2.5 Irrespective of these conditions a Flight Ticket becomes invalid once all flights referred to in the Flight Ticket have been completed, unless these flights have been previously rebooked, or you have the right to rebooking regardless, according to the terms of Article 5.2.
Our name can be abbreviated in the Flight Ticket to our Airline Code as EW, Eurowings or in other ways. The departure airport for the first section of the flight with our Airline given in the Booking Confirmation should be taken as our address.
Unless expressly stated otherwise, Flight Fares only cover carriage from the departure airport to the destination airport, including taxes, fees and charges levied by the government, other bodies entitled to do so or the airport operator. Ground transport services between airports and from airports and city centres are not included. Your Flight Fare is calculated with reference to our Tariff taking into account the standard prices on the issuing date for the flight date and route stated in the Flight Ticket. Changes to your flight date or route – insofar as these are permissible at all – can therefore affect the flight fare payable.
4.2.1 Certain additional services, which we provide at your request in connection with your carriage, and special expenses which are incurred by us when completing or honouring the carriage agreement reached with you and/or which are caused by you or by a Passenger authorised by you through the carriage agreement reached with you, are not covered by the flight fare. For these services we will charge you extra fees. Irrespective of this description, charges for services and operating costs (e.g. excess baggage fees or rebooking fees) fall into this category, as do refunds of expenses incurred and demands for compensation for losses incurred (e.g. if bank debits are not honoured).
4.2.2 The conditions under which we are entitled to levy further charges are set out in these Conditions of Carriage. Unless expressly stated otherwise, the amount will be calculated according to our table of charges (Article 17). The latest published version of the table of charges applies.
4.2.2 (a) the time of booking, in the case of a service which we are already obliged to provide as a result of the booking itself, such as for example a rebooking (see Article 5.2.3) or the carriage of infants under 2 years of age (see Article 7.3.1)
4.2.2 (b) the time at which the service is provided or of any other circumstance, which causes us to charge a further fee, in all other cases.
Flight fares, taxes, charges and fees as well as further charges (charges for carriage) are payable in Euros, unless a different currency is indicated by us or our Authorised Agent, no later than at the time of booking.
4.4.1 Unless otherwise stated the fare is due as soon as the contract of carriage is finalised (compare Art. 3.1).
4.4.2 You can choose from the following payment options:
4.4.2 (a) Cash payments are accepted without restrictions for all “Airport Sales”.
4.4.2 (b) With a RatePAY invoice you can pay the fare including any fee-incurring supplementary services agreed on when the contract of carriage is finalised by bank transfer. You can pay using RatePAY invoices if the amount due is between 20 € and 2.000 €, if you have given your private residential address in Austria or the Federal Republic of Germany as the invoice and contact address during the booking process, and if all other conditions in Article 23 have been met. Once we have approved your request to pay using RatePAY, the amount to be paid will be due for payment into the account of the collecting agency on the 10th bank working day after booking, or at the latest on the last bank working day before departure.
4.4.2 (c) With a SEPA direct debit invoice you can pay the fare including any fee-incurring supplementary services agreed on when the contract of carriage is finalised by bank transfer. Direct-debit transfers are possible from any Euro account if there are at least five banking days between the day of the booking and the day of the first flight. To this effect you issue a SEPA direct-debit mandate allowing us to debit from your account the payment due via SEPA direct debit and at the same time instructing your bank to pay when due.
4.4.2 (d) There are no restrictions on payments made with by us approved credit cards or by PayPal. You simply authorise us to debit your credit-card or PayPal account or send a payment order to PayPal.
4.4.3 If, by way of Booking Confirmation, we have accepted the method of payment which you have chosen, the Total Fare is deemed as provisionally paid, until we ascertain or have reasonable grounds to suspect that:
4.4.3 (a) the credit card, PayPal or bank account details provided by you are incorrect or incomplete
4.4.3 (b) you are not the authorised owner of the credit card, PayPal or bank account,
4.4.3 (c) for any other reason you are not entitled to access the bank account, PayPal or credit card, either completely or to an extent which will prevent you from honouring your financial commitment to us as created by the carriage agreement,
4.4.3 (d) you have cancelled the debit authorisation which you granted us or have not promptly returned to us the SEPA direct-debit mandate fully completed by hand,
4.4.3 (e) the credit card company, bank or PayPal does not grant payment of the amount requested by us on the basis of the debit authorisation you granted us,
4.4.3 (f) the amount which we debit from your credit card, PayPal or bank is transferred back into your account either in full or in part, or the monies are returned to you in whatever way,
4.4.3 (g) as long as the RatePAY amount has reached the recipient’s account no later than the date due.
4.5.1 Until the Total Fare is paid in full or according to Article 4.5.3 is deemed to be provisionally paid, we have the right to refuse to provide all of the services which we have agreed to provide in this agreement, in particular to refuse to carry you.
4.5.2 If one of the cases mentioned in Article 4.4.3 (a) to (g) occurs, or if you do not keep to a payment deadline which we have agreed with you, we have the right,
4.5.2 (a) to refuse to carry you until the full settlement of outstanding payments.
4.5.2 (b) to block your online user access to our website and to refuse further bookings from you, or for you as a named passenger,
4.5.2 (c) to pass your unrecovered debt to a debt collection agency,
4.5.2 (d) to inform the SCHUFA (German credit reference agency) of your delay, in as far as we have ascertained in individual cases that your behaviour is due to an inability or unwillingness to pay,
4.5.2 (e) in cases mentioned in Article 4.4.3 (f) (monies transferred back), to charge you a reverse transfer fee according to our table of charges (Article 17 "CBF") to cover the extra expense and work caused to us in this case, insofar as you are responsible for causing the reverse transfer and you do not prove to us that no loss, or a smaller amount of loss than the amount of the fee, was incurred by us,
4.5.2 (f) to demand that you refund any other losses incurred by us.
5.1.1 We only issue tickets together with a reservation. In the unlikely event that this is not the case and you are issued a ticket without a reservation, a reservation can be subsequently for a flight, as long as there are still places available in the appropriate Tariff category.
5.1.2 We or our Authorised Agents will register your reservation(s). On request we will supply you with written confirmation of your reservation.
5.1.3 Our Flight Fares are subject to conditions which limit or remove your right to change or cancel your reservation.
5.2.1 In accordance with the following provisions, flights for the same route can
5.2.2 Changes to bookings are allowed only up to before web check-in closes before the scheduled departure time of the (original) flight. Changes to bookings at a later time (changes to bookings retroactively) are only permitted in the situations described in Article 3.2.2, Article 3.2.3, Article 3.2.4, Article 5.5.1, Article 9.1.2, and Article 9.2.2, and only if the new booking occurs immediately upon the removal of the cause of the hindrance.
5.2.3 Except in the situations described in Article 3.2.2, Article 5.5.1, Article 9.1.2 and Article 9.2.2, we charge a flat fee per passenger and flight segment per booking change. You can find the amount in our table of charges (Article 17 "RBK" of “NC1”). In addition, the flight fare is determined as the fare payable for the flight segment in question at the time of rebooking. If the flight fee calculated in this way is higher, you must also pay the difference in addition to paying the rebooking fee. If the new flight costs less, we will however not refund the difference. In respect of the extra costs payable by passengers in the case of rebooking, we make explicit reference to our right to deny the provision of services (Article 4.5.1).
5.2.4 Changes to bookings can be carried out online (only possible if the booking is carried out under the “Booking with Login” option), via the call centre or in person at the departure airport. The new flight dates must fall within the period of validity of the flight ticket, unless there are circumstances under which we will extend the period of validity of the flight ticket, in accordance with Article 3.2. It is only possible to change a booking to a flight, which, at the time of the booking change, is loaded into our reservation system and available for booking.
5.2.5 Provisions in Article 5.2 do not apply to changes to bookings made under the flex option in Article 19.1, unless there is explicit reference there to individual provisions.
5.3.1 Your seat is allocated when you check in. We hereby advise you that you have no right to influence the choice of seat nor can you occupy a seat other than the one allocated to you.
5.3.2 You may also reserve a specific seat or a seat with more legroom depending on availability for a small charge per passenger and route. Prices can be found in our table of charges.
5.3.3 We do, however, reserve the right to refuse reservation requests and to reallocate at any time the seats allocated in accordance with Article 5.3.1 or the seats reserved in accordance with Article 5.3.2, if we deem it necessary for reasons of flight safety, security or operating reasons, or if the information about the passenger in question provided, as requested when reserving the seat, is incorrect or incomplete. If you are thus deprived of a reserved seat, we will refund you the reservation fee, as long as you are not solely or predominantly responsible for the seat being refused.
You should verify whether reconfirmation is necessary with every Airline which is carrying you on your journey. If it is necessary, you must reconfirm with the Airline whose Airline Code appears on your Flight Ticket for the flight in question.
If we legitimately cancel your reservation your Flight Ticket will become invalid at the latest after the completion of the flights concerned. The only case in which this does not apply is when these flights were previously rebooked, or if you have the right to rebooking regardless, according to the terms of Article 5.2. We expressly advise you that in the case of your reservation being legitimately cancelled by us you have no right to a refund of the Total Fare already paid by you and that your obligation to pay any still unpaid amounts remains unaffected, unless otherwise stated in these Conditions of Carriage.
We reserve the right to review payment transactions to prevent fraud and other fraudulent use. Therefore, we may use internal and external sources. If fraudulent activities are suspected and/or detected we further reserve the right to transmit information (personal data included) to other subsidiaries within the Lufthansa Group (among others Austrian Airlines, Eurowings, Germanwings, Brussels Airlines, SWISS Global Air Lines AG, Edelweiss Air AG, SWISS International Air Lines AG, Miles and More GmbH) which may review the data for its respective purposes.
6.1.1 In general the check-in desks for short- and medium-haul flights open two hours before the scheduled departure time (for flights from Tel Aviv, Tunis, Casablanca, Marrakech: 2,5 hours / for flights from Algiers: 3,5 hours). We recommend that you arrive at check-in two hours before departure. Passengers who have not arrived at the check-in desk and presented themselves to the check-in staff by at the latest 40 minutes before the scheduled departure of their flight (for flights from/to Tel Aviv, Tunis, Marrakech: 60 minutes / for flights from Casablanca, Marsa Alam: 50 minutes / for flights from Algiers: 90 minutes / for flights from London-Heathrow, London-Stansted: 45 minutes / for flights from Palma de Mallorca: 45 minutes / for flights from Moscow: 45 minutes) will no longer be able to be checked-in. If you have booked a one-stop flight we recommend that you use the specially marked transfer desks when you check-in again at the airport where you catch your connecting flight, if such a transfer desk is available. One-stop passengers will as a rule be given priority treatment at a transfer desk and as such will be checked in more quickly.
The check-in counter for intercontinental flights usually opens three hours before the scheduled departure time. We recommend that you present yourself at check-in three hours before departure. Passengers who arrive at the check-in counter and present themselves for check-in later than 60 minutes before the scheduled departure time can no longer be checked in.
6.1.2 Notwithstanding the rules in Article 6.1.1 special check-in times and restrictions on checked luggage do apply.
6.1.2 (a) for children travelling alone using the unaccompanied-minor service as stipulated in Article 21. They must be at the check-in desk at least two hours before the scheduled departure time and made themselves known to the check-in personnel when checking in.
6.1.2 (b) for passengers wanting to check in at a special check-in terminal outside the Airport. The necessary time that passengers must be at the check-in terminal by and have made themselves known to the check-in personnel when checking in is longer than at our check-in desks at the airport and will be made available for each specific location. This is why these terminals are generally open all day irrespective of the specific flight time. Please be aware of this when you plan your journey to these special check-in terminals as there may be restrictions on checked luggage, which may not be carried as free baggage as in Article 8.1 due to their bulkiness or other difficulties. We have published separately information on those airports with special check-in terminals and their relevant opening and leadtimes, as well as any restrictions on checked luggage they may have.
6.1.3 In the interest of passenger safety we took immediate action after the terror attacks in the USA on 11th Septemeber 2001. We introduced the strong rules issued by the British Department of Transport, Local Government and the Regions (DLTR) for British airports and airlines, which lead to more frequent, stronger safety measures. Please note that this may lead to certain delays.
6.1.3. (a) All passengers must produce a valid official photo-ID document when they check in. This also applies regardless of national immigration requirements for domestic flights and flights to and from states within the Schengen agreement. For international flights national immigration and exit regulations must also be complied with and the necessary identity documents and any other required documents and visas provided. Without such documents you will not be allowed to check in for your flight. We ask for your understanding for the fact that in the case of one-stop flights the required checks are carried out before each flight segment individually and are limited to the requirements of that individual flight segment only.
6.1.3 (b) The names on the identity document and on your Flight Ticket (Booking Confirmation) must be the same. Only Passengers who have made a booking can be checked in. You can not make a change (passenger change) at a later date.
6.1.3 (c) Passengers and their Baggage will be subjected to a thorough security screening by us. We are therefore entitled in accordance with Article 8.6 to search you and your Baggage. Certain items may not be carried into the cabin or are prohibited from being transported in the aircraft in any way. You should therefore closely observe these particular conditions set out in Article 8 when packing your Baggage. This will make our job easier and will spare you any trouble at check-in. When necessary we will have to ask you to transfer items from your Cabin Baggage into a piece of your Checked Baggage or even completely refuse to check in your Baggage.
You will find out at check-in which gate you need to go to. You should be at your gate at least 30 minutes before the planned departure time for short and medium-haul routes and 45 minutes for long-haul routes. The gate closes 15 minutes before departure. If you do not appear at your gate on time, we reserve the right to cancel your booking. Please note that we have no influence over the process or duration of the security checks. These are conducted at every airport and are necessary before entering the gate area. We therefore recommend that you go to the security area as soon as possible, as the length of the waiting times may vary.
We reserve the right to cancel your reservation if you do not keep to the check-in deadline or you do not arrive at the gate by the time specified. This also applies if we were not able to check you in owing to a reason specified in Article 6.1.2.
We can refuse to carry, or to carry any further, you or your luggage, if we have reason to believe on the basis of certain facts that
7.1.1 this is necessary to observe current legal regulations, or orders and regulations of authorities;
7.1.2 carrying you or your Baggage could endanger the health or safety of others or could interfere with the physical welfare of other Passengers or the crew;
7.1.3 your physical or mental state, including if under the influence of drugs or alcohol, poses a risk or a danger to you, to other Passengers, the crew or the property of others;
7.1.4 you have committed an offence as described in Article 11.1 on a previous flight and we have reason to suspect that you could repeat such behaviour;
7.1.5 you have refused to cooperate with a security check;
7.1.6 you have not paid in full any Flight Fares, taxes, charges or other fees levied by us;
7.1.7 you are not in possession of valid travel documents, you wish to enter a country which you are only entitled to travel through or for which you have no valid travel documents, you destroy your travel documents during the flight or you refuse to hand over your travel documents to the crew in exchange for a receipt when asked to do so;
7.1.8 you are unable to prove that you are the person named in the Flight Ticket (Booking Confirmation);
7.1.9 you fail to follow our instructions relating to flight safety or security.
7.2.1 Please note that we can only carry unaccompanied children, disabled people, pregnant women, people who are ill or other people who need special assistance if this has been expressly agreed with us beforehand. Bookings for Passengers with special needs should therefore be made via our call centre. This service is free of charge for you. If a booking has been made via the internet, the call centre must be informed as soon as possible and in detail of the assistance requested, along with the Confirmation Number of the flight concerned.
7.2.2 Pregnant women may travel up to and including the 36th week of pregnancy if they present a doctor’s certificate which confirms the stage of their pregnancy. This limit must also be respected on the return flight.
7.2.3 Irrespective of the need of notification on an individual basis and unless an arrangement has expressly been made to the contrary, the following rules apply:
7.2.3 (a) Passengers with special needs may not sit next to emergency exits for safety reasons.
7.2.3 (b) We can only carry a maximum of one Passenger per flight whose disability requires the presence of an accompanying person, unless the Passenger travels with their own accompanying person who is there for this purpose. A person cannot be classed as an accompanying person if he or she is responsible for accompanying more than one Passenger.
7.2.3 (c) Passengers’ foldable wheelchairs will be carried in addition to the free baggage allowance (Article 8.1), at no extra charge. However, it is not possible for us to carry wheelchairs with wet batteries that are not sealed or leak-proof. If your wheelchair runs on a battery, please note that wheelchairs or other battery-operated mobility aids with a leak-proof dry or gel battery can only be carried if the battery is not connected and ready for use and if the battery terminal is protected against short circuits and isolated. The battery must also be securely attached to the wheelchair or mobility aid.
As a rule we can carry a maximum of five passengers with wheelchairs per flight (not applicable for flights to and from the U.S.). We can only carry larger groups of passengers with wheelchairs where specific arrangements have been made with us.
7.2.3 (d) For Passengers who have no mobility, or who cannot walk without help, or cannot climb the steps into the aircraft or cannot walk longer distances, wheelchairs are provided at the airport. It is not possible to transport ill people who must lie horizontally, i.e. who would require a stretcher, on our flights.
7.2.3 (e) Please understand that only one guide dog can be accommodated per flight (not applicable for flights to and from the U.S.). Guide dogs are carried free of charge and must be registered using the contact form provided. Please read more about carriage of animals in Article 8.10.3. Special rules apply for the United Kingdom and Ireland relating to the import and export of animals. We would ask you to seek information from the British Embassy, either from their website at https://www.gov.uk/pet-travel-travelling-with-assistance-dogs or by post at:
Britische Botschaft/British Embassy
Tel +49 (0)30 20457-0
7.3.1 We only carry children who are younger than 12 years old if they are travelling accompanied by a responsible adult. If the accompanying adult is not a parent or legally entitled guardian, the accompanying adult must produce a written declaration signed by all persons who are legal guardians of the child, in which their agreement to the child taking the flight under the supervision of the accompanying adult is indicated.
7.3.2 Regardless of this, the entry and departure of children and young people under 18, in line with the national legal provisions of various countries, is dependent on providing proof of authorisation for all those authorised to look after children. The requirements for such proof may exceed those laid down in Article 7.3.1. It is of utmost importance to note that adherence to national entry and exit requirements is the responsibility of each passenger. We thus recommend that you give yourself sufficient time before you travel to ensure you have the correct information about said requirements and the necessary documents from the competent national authorities.
7.3.3 Infants who are under 2 on the day of departure can only travel if:
7.3.3 (a) they are secured on the lap of the adult accompanying them with an additional loop belt, which our staff will explain how to use. In such cases we levy a flat-rate service charge for carrying the infant, instead of the standard flight fare. You can find the service charge amount in our Table of charges (Article 17).
7.3.3 (b) in their own seat next to the window, and with the adjacent seat occupied by an accompanying adult, if the infant is secured using a child restraint system that has been expressly approved by us. Please note that in this case we will charge the full child fare for the flight in addition to the fixed service fee (Art. 17) and that we do not provide child restraint systems, so you will need to bring your own. The use of a child restraint system is only acceptable if the system is shown to a staff member at the check-in counter and is confirmed as being one of the child restraint systems approved by us. The approved models can be found here. In this case, the child restraint system is considered as free luggage allowance within the meaning of Art. 8.1.2 (b). Please familiarise yourself with your child restraint system’s operating instructions before travelling, as the crew is not able to assist you with the installation. If you cannot secure the child restraint system properly then you must check it in as luggage.
7.3.3 (c) Please note that, for safety reasons, only one infant per adult is permitted on board. If you are travelling with a second child under two years of age , you have the option of booking a seat for that child and carrying the appropriate child restraint system with you.
The carriage of your Baggage is included in the Flight Fare, as long as it meets our conditions for the Baggage allowance. Acceptable as Free Baggage are
8.1.1 The carriage of your baggage is included in the flight fare as long as it meets our conditions for the baggage allowance.
8.1.2 Free luggage allowance includes luggage that
8.1.2 (a) you have not checked in, but instead plan to take with you on board as hand luggage and have presented it as such during check-in. This may weigh up to 8 kg and be up to 55 x 40 x 23 cm (57 x 54 x 15 cm for foldable garment bags), provided legal or official provisions and directives – for example, those of the UK Department of Transport or Regulation (EC) 1546/2006 – do not stipulate otherwise. In addition to this item of hand luggage, one baby basket, car seat or buggy (buggies may only be transported in the cargo area) per child, as well as wheelchairs or orthopaedic aids (e.g. mobility aids; wheelchairs may only be transported in the cargo area) is possible.
8.1.2 (b) baggage, which qualifies as free baggage owing to a specific provision of these conditions of carriage, a special agreement with us or an explicit legal regulation, or which is exempt from payment of a specific fee.
8.1.3 The transport of animals is regulated by Art. 8.10. Animals are not considered as free baggage even if they otherwise fulfil the specifications in Art. 8.1.2. (a).
8.1.4 You may not declare that luggage belonging to third parties is your own and said luggage cannot be checked in as part of the free baggage allowance. Nor can it be checked in to be transported as special luggage or excess luggage.
8.2.1 Baggage, which does not qualify for inclusion in the baggage allowance, owing to its weight, its bulkiness or other difficulties to its being transported, can only be carried on payment of a supplementary fee.
The details are as follows:
188.8.131.52 Checked luggage surcharge: We charge a luggage surcharge for each piece of checked luggage. The surcharge must be paid immediately. You can pay the checked luggage surcharge directly at the gate with a debit or credit card. Cash payments can only be made at the ticket or transfer desk. The checked luggage surcharge is reduced for one piece of checked luggage (reduced luggage surcharge) if you register your luggage for a fee no later than two hours before the scheduled departure time, either online or by telephone via the call centre, and pay the applicable surcharge using the specified payment method.
184.108.40.206 Excess baggage surcharge: there is no obligation for us to carry checked luggage if the individual item of luggage exceeds 23 kg (BIZclass: 32kg). If capacity is available, however, we generally accept checked luggage of up to five items, none weighing more than 32 kg. In particular cases we require prior consultation.
If we accept to carry excess luggage, alongside the baggage surcharge, in line with Article 220.127.116.11 we levy
18.104.22.168 (a) an excess baggage surcharge (”XBA/XMA”) for the first item of luggage up to max. 9 kg of excess weight.
22.214.171.124 (b) an excess baggage surcharge (“XBB-XBE/XMB-XME”) per item of luggage for additional items of luggage up to a maximum excess weight of 9 kg.
126.96.36.199 Surcharge for bulky luggage: for the transport of checked luggage, which is not secured in cases or other similar compact receptacles, we levy special surcharges instead of the baggage surcharge in accordance with Art. 188.8.131.52 and the excess baggage surcharge in accordance with Art. 184.108.40.206. There is no obligation for us to carry bulky luggage. As a rule, however, if capacity is available, we will accept checked bulky luggage, if it is itemised as a type in our Table of Charges (Article 17) and if the surcharge laid down has been paid. In individual cases we require prior consultation.
220.127.116.11 Hand luggage fees: a further personal item of luggage (in addition to your item of hand luggage) up to 40 x 30 x 10 cm in size (e.g. laptop case, handbag or briefcase) is considered hand luggage and is subject to a hand luggage fee according to our table of charges (Article 17), provided it is not already included in the respective fare.
8.2.2 Please find the respective surcharge fees in the Table of Charges (Article 17) or by contacting our call centre or check-in desks. The fees applicable are always those fees published on the day of the respective flight. For obligatory prior registration for services incurring charges the applicable fees are those published on the day of registration. The fees laid down are per leg and are thus calculated separately for the outward flight and the return flight. When booking flights with a connection all legs between the first point of departure and the final destination are counted as one leg.
8.2.3 Where we have the capacity to and if there is no safety concern for the flight, after prior consultation with us, we do allow you to use an "extra seat" to carry musical instruments, which due to their weight or size are not hand luggage in line with Article 8.1.2 (a), nor should they be handed in as special luggage.
18.104.22.168 This service can only be booked if there is an unoccupied seat directly next to the seat you have reserved, or if you are willing to be given a different seat, other than the one you reserved, which fulfils this condition.
22.214.171.124 You can only book an "extra seat" via the call centre or at a Airport Sales for a supplement amounting to the flight fare at the time you add the extra seat in the relevant booking class in BASIC fare for the leg concerned. If you book the extra seat on the same day as the flight, the supplement will not be higher than the flight fare.
126.96.36.199 We state clearly that an extra seat is an extra service dependent on the flight booking and therefore cannot be rebooked or cancelled by itself. Booking an extra seat does not entitle you to take another person on board, nor does it entitle you to be credited with miles on your Boomerang Club account.
We do not carry cargo on our flights. Baggage can therefore only be carried as either Cabin Baggage or Checked Baggage, and must be carried together with a passenger.
8.4.1 Your Baggage must not contain Items which could be used to endanger the aircraft or people or property on board. These are individually listed in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA). This applies in particular to
188.8.131.52 Articles prohibited from being carried in the aircraft cabin
184.108.40.206.1 Guns, firearms & weapons
Any object capable, or appearing capable of discharging a projectile or causing injury including:
220.127.116.11.2 Pointed / edged weapons and sharp objects
Pointed or edged articles capable of causing injury, including:
18.104.22.168.3 Blunt instruments
Any blunt instrument capable of causing injury, including:
22.214.171.124.4 Explosives and flammable substances
Any explosive of highly combustible substance which poses a risk to the health of passengers and crew or the security of aircraft or property, including:
126.96.36.199.5 Chemical and toxic substances
Any chemical or toxic substance which poses a risk to the health of passengers and crew or the security of aircraft or property, including:
188.8.131.52 Articles prohibited from being placed in hold luggage
If you are unsure about what items you may take with you, please call us or ask at the check-in desk.
184.108.40.206 Items, whose carriage is forbidden owing to the national legislation or official regulations of a country, via which or to which the aircraft is flying.
220.127.116.11 Items which are justifiably judged by us as unsuitable for carriage in the type of aircraft being used for the flight, because they are dangerous, or because of their weight, odour or content, their size or shape or because they are in any way delicate, fragile or perishable, or because they will unacceptably affect the comfort of other Passengers.
18.104.22.168 Firearms and explosives, handguns, automatic weapons, ammunition including blanks, gun sights, fireworks, flares, smoke canisters and fire-crackers.
8.4.2 Firearms for sporting and competition purposes and a maximum of 5 kg of ammunition may be carried in Checked Baggage when it is declared at check-in and appropriately packed. The regulations of the ICAO and IATA as referred to in Article 22.214.171.124. apply here. Special check-in times apply in this case, which you should enquire about with us beforehand.
8.4.3 Weapons, such as antique firearms, swords, knives and similar items can also be accepted as Checked Baggage at our discretion. They are, however, not allowed in the aircraft cabin.
8.4.4 Your checked luggage must not contain any cash, jewellery, precious metals, computers or other electronic equipment, negotiable documents, documents of financial value or other valuables, fragile objects, optical aids or perishables, keys, medicines, classified business documents, prototypes or models, passports or other identity cards and passes.
126.96.36.199 Televisions will not be accepted as checked baggage. However, they may be transported in the cabin if they do not exceed a maximum size of 55 x 40 x 23 cm and a weight of 8 kilograms and are securely packaged against breakage. In this case, the television set is considered hand luggage according to paragraph 8.1.2 (a) and reduces your free luggage allowance accordingly.
8.4.5 We will not carry wheelchairs unless they have sealed and leak-proof batteries (see also Article 7.2.3 (c)), we also will not carry extra oxygen for personal use, stretchers, prams or motors.
8.4.6 Baggage equipped with a lithium battery, other than lithium button cells (e.g. smart baggage) must meet the following requirements:
8.5.1 Apart from the exceptions mentioned in Articles 8.4.2 and 8.4.3 we will refuse to carry or carry further the items described in Article 8.4.
If all or part of your luggage is not transported as a result of the circumstances described in Article 8.4 we cannot be held responsible for the cost of storing and/or delivering those items of luggage. The cost of storing and/or delivering such items will be charged to you in a separate invoice.
8.5.2 We can refuse to carry Baggage when we justifiably consider it to be not suitably and securely packed in a container fit for the purpose. Information relating to packaging and unsuitable containers can be provided on request.
For reasons of flight safety and security we can ask to search and examine you and to search, examine and x-ray your Baggage. If we cannot contact you, your Baggage can be searched in your absence. This happens in order to ascertain whether your Baggage contains an item described in Article 8.4.1, or a firearm, piece of ammunition or other weapon which was not declared to us in accordance with Articles 8.4.2 or 8.4.3. If you do not consent to such a request we can refuse to carry you and your Baggage. If a search or examination causes damage or injury to you or an x-ray or examination damages your Baggage, we are only liable for such damages, if we have caused them through negligence of our duties.
8.7.1 After you have presented your Baggage to us, we will take custody of it and attach a baggage identification tag to each piece of Baggage.
8.7.2 Each piece of Checked Baggage must have your name or other personal identification attached to it.
8.7.3 Checked Baggage will, if possible, be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight.
8.8.1 If your Baggage does not meet the requirements set out in Article 8.1.2 it must be checked in. In addition the following items may not be taken into the cabin of the aircraft:
8.8.2 Every passenger is entitled to take on board one item of hand luggage up to 8 kg (two items up to 8 kg each in the BEST and BIZclass fares) and not exceeding 55 x 40 x 23 cm in size (57 x 54 x 15 cm for foldable garment bags), as well as one baby basket or car seat per child. Orthopaedic aids (e.g. mobility aids, but not wheelchairs) are also permitted on board as hand luggage, provided there is space. All hand luggage that we can no longer stow away on board will be stowed in the cargo area free of charge. Items of luggage that do not comply with the information must be checked in.
8.8.3 In addition to other restrictions on hand luggage, carrying liquids and gels through security control is as a rule prohibited within the European Union and many other countries (such as Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway). For security reasons, they must be disposed of at security control.
The following exceptions apply:
Products and bags that do not meet requirements or that are closed only with an elastic band or similar closure must be handed over.
Please present liquids and gels during hand luggage check without prompting.
To ensure fast boarding, please store any liquids and gels that you do not urgently need during your flight in your checked luggage if possible.
8.8.4 Carrying liquids/gels/drinks purchased from Travel Value or Duty Free Shops after security control is permitted until leaving the security area for the first time. For connecting flights that require another security check, please note the restrictions listed under paragraph 8.8.3. After that point, it may be prohibited to carry those objects on the connecting flight. Security controls at airports within the EU, Switzerland, Norway or Iceland represent exceptions to this rule:At those airports, carrying liquids/gels/drinks purchased from Travel Value or Duty Free Shops during the previous flight is permitted if they are packed in a transparent (STEB) bag sealed by the sales staff, if the bag includes documentation of the same-day purchase and the point of sale visible from the outside, and if the bag remains closed and sealed up to the end of the last leg of the flight. We strongly recommend getting informed about the regulations specific to the destination or transit country prior to the flight.
8.8.5 Eurowings assumes no liability for objects that passengers are not allowed to carry in their hand luggage and must thus be handed over at security control. Please note that these restrictions apply only to the transport of the above items in hand luggage and not to luggage that is checked.
8.8.6 We will only transport objects that are not suited for transport in the cargo hold (such as delicate musical instruments) and that do not meet the requirements of Article 8.1.2 in the cabin if you notify us and we have given our permission beforehand. Under certain circumstances, we will charge a special fee. For the amount, please see Article 8.2.3, "Extra Seat".
8.9.1 You are required:
To collect your Baggage as soon as possible at the destination or a stopover. If you do not collect your Baggage within a reasonable time, we will charge a storage fee in accordance with our Tariffs.
8.9.2 We have the right to give Checked Baggage to the holder of the Baggage Check, if issued, and the Baggage Identification Tag, without further checks as to this person’s entitlement to the Baggage. This is unless circumstances have been made known to us which give us cause to doubt the entitlement of the Baggage Check holder to the Baggage.
8.9.3 If a person who requests a piece of Checked Baggage cannot produce the Baggage Check, if issued, and the Baggage Identification Tag, in order to identify the Baggage, we will only issue the Baggage to this person if he or she can prove to our satisfaction their entitlement to the Baggage.
The transport of animals is only possible with explicit permission and only on short and medium-haul routes. Please note that we cannot transport category 1 dogs. If statutory provisions do not allow for unambiguous categorisation, the prevailing provision at the destination airport shall apply.
We only grant permission for dogs and cats. Given our permission, we will transport animals upon the following conditions:
8.10.1 You must ensure that animals to be transported are accommodated in a suitable closed, watertight and bite-proof transport bag (not a hard container), which may not exceed 55 x 40 x 23 cm in size and 8kg (including animal) in weight. You must ensure that you have all the health and vaccination certificates, import permits and other documents required by the countries you are travelling to or through. The animal must have enough room to stand up, turn round and lie in a natural position. The animal may not be taken out of your bag at any stage of the flight. The bag is to be stowed under the seat in front of you for take-off and landing. Only one animal is allowed per bag and person. Otherwise, the animals will not be accepted for carriage. Carriage of animals can also be subject to further requirements, which you can obtain from us on request.
8.10.2 Even when we have accepted to carry an animal, the animal and its transport bag and food are not counted as free baggage. This means you must pay a specific charge in accordance with our Table of Charges (Article 17 “PETC”). We can only carry animals in the cabin.
8.10.3 Service dogs (e.g. guide dogs) accompanying passengers are transported as additional free luggage allowance. Passengers who wish to travel with a service dog must inform our central reservation office beforehand on 0180 6 320 320. To ensure that all necessary precautions can be taken, you are required to check in at least two hours before the planned time of departure. Please refer to Article 7.2.3 (e).
8.10.4 We are not responsible for an animal, whose export, import or health certification documentation or other documents, which are necessary for the import or transit of the animal into a country, state or territory, are incomplete or not in order. The passenger carrying the animal must compensate us for any fines, costs, losses and obligations incurred or imposed on us as a result of such incomplete documentation.
The carriage of urns, human corpses and parts of corpses, as well as human organs is not permitted on our flights.
9.1.1 Flight times given in schedules can change between the date of their publication and the date of departure. We cannot guarantee them.
9.1.2 Before we accept your booking we will indicate to you the scheduled flight time, which is applicable at this time and this will be given on your Flight Ticket. It is however possible that we will have to change the scheduled flight time after we have sent you your Booking Confirmation. If you give us a way of contacting you we will make an effort to inform you of these changes. If a major change in the timing of the flight occurs once you have already purchased your Flight Ticket, which is not acceptable to you, and it is not possible for us to rebook you onto another flight, you have in accordance with Article 10.2 the right to a refund of the Total Fare.
9.1.3 Please note when planning your journey, that we are a point-to-point airline offering direct connections at low prices. Connecting flights and the services which accompany them are therefore not offered by us. Should you still wish to combine more than one of our flights, or combine one of our flights with a flight from another airline, you do so at your own risk.
9.2.1 We will take all necessary measures to carry you and your Baggage without delay. In order to achieve this to the best possible satisfaction of our Passengers, in particular to avoid flights being cancelled, we have the right in exceptional circumstances to allow a flight to be operated by another Airline on our behalf and/or with another aircraft.
9.2.2 If your flight is cancelled, the departure time is delayed by at least two hours or we fail to carry you despite your will to be carried, you have the right in certain circumstances to compensation and supplementary services. Your rights in this case, in particular the exact conditions and the type and extent of services are determined by the Regulation (EC) No. 261/2004 of the European Parliament and European Council dated 11.02.2004. Written information about this can be obtained at the check-in desk or at the gate.
9.2.3 Our liability for further damages remains unaffected by this and is governed by Article 15.
The provisions of this article solely determine how reimbursement claims are to be processed. Reimbursement of the flight price is granted if a particular provision allows such reimbursement. Reimbursement of taxes and fees not incurred is granted in every case. For this scenario, the following applies:
10.1.1 Unless this Article states otherwise, we are entitled to make a refund either to the Passenger named in the Flight ticket or to the person who has paid for the Flight Ticket – upon production of conclusive proof of payment. When payment is made by credit card or by bank debit we will transfer the amount of the refund back to the credit card or bank account unless agreed otherwise.
10.1.2 If a Flight Ticket has been paid for by a person other than the Passenger named on the Flight Ticket, and it states on the Flight Ticket that there is a refund restriction, we will only make the refund to the person who paid for the ticket or on the instructions of this person, we will make the refund to another person.
10.1.3 To file a reimbursement claim, please use our online reimbursement form or send us an email (firstname.lastname@example.org) (be sure to include your booking number) . The reimbursement will be made within 30 days of filing the claim. You will not be charged a processing fee.
Unless otherwise expressly stated in these conditions of carriage, the amount of refunds complies with legal provisions.
If you are solely or predominantly responsible for a circumstance, which means it was impossible for us to carry you as agreed and we are released from our duty to provide service (section 275 of the German Civil Code), or if you espouse said circumstance, for which we are not responsible, at a time when you are in default of acceptance, we reserve the right to claim the fare. However, you must be allowed to credit against us what we save due to release from service or acquire from other use of our labour (section 326 of the German Civil Code).
We may refuse to refund a Flight Ticket, which is presented by us or a government official as proof of your intention to leave a country, until you can conclusively prove that you have permission to stay in the country concerned or that you are leaving this country using a different Airline or another mode of transport.
We reserve the right to pay the refund in the same manner and in the same currency in which the ticket is normally paid for.
Other refunds are made only by the Airline, which originally issued the Flight Ticket or through their Authorised Agents.
If it is our objective opinion that you conduct yourself on board in such a way that you endanger the aircraft, any person or property on board, or that you obstruct the crew in the performance of their duties or you fail to comply with any instructions of the crew, including instructions relating to smoking (also electronic cigarette), alcohol or the use of drugs, or if you behave in such a way which may cause objection, disturbance, damage or injury to other passengers or crew, we may take such measures as we deem necessary to prevent such behaviour from continuing, including physical restraint. You can be removed from the aircraft and your further carriage may be refused. You can be prosecuted for offences committed on board the aircraft.
For safety reasons we may limit or prohibit the use of electronic equipment, including but not limited to mobile telephones, laptops, recording equipment and radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. The use of hearing aids and heart pacemakers is permitted.
The consumption of alcoholic drinks brought on board by Passengers is not allowed.
We would like to inform you that we do serve peanut products on board, and that there may be trace elements of unspecified nut ingredients in meals and snacks. Additionally, other customers may bring nuts on board. Hence, we are not able to guarantee a nut-free environment on an Eurowings-operated flight. When making your travel arrangements, we recommend that you assess the extent of any allergies or other medical conditions.
12.1 If we make an agreement with a third party relating to additional services for you, in order to provide services other than carriage on board the aircraft, or if we issue a Flight Ticket or Voucher/Receipt in respect of carriage or services (other than carriage by air), which will be provided by a third party – such as hotel reservations or car hire – we shall be acting exclusively as an agent of the third party.
12.2 If we also offer you ground transport services, these may be subject to other conditions. These conditions are available from us on demand.
12.3 Travel Media If you book directly through eurowings.com, this exclusive offer allows you to download digital publications (newspapers/magazines). The number of complimentary downloads depends on the tariff. Once you have downloaded the maximum amount of free publications you can of course purchase extra digital newspapers and magazines. Prices vary depending on the publication and reflect market prices.
The amount you can download free of charge is limited per booking but does not depend on the number of passengers.
There is no legal entitlement to this free offer.
The offer and sale of digital media is carried out via Media Carrier GmbH, Muthmannstr. 1, 80939 Munich.
13.1.1 You are responsible for acquiring all of the necessary travel documents and respecting all applicable laws, regulations, orders, directives and travel requirements of the countries in to which, from which and through which you are travelling.
13.1.2 Before the start of your journey you must submit all exit, entry, health and other documents, which are required by the country concerned by way of its laws, regulations, orders, demands or other requirements, and you must allow us to make and keep photocopies of these documents. We reserve the right to deny carriage to you if you do not meet these requirements or your travel documents do not appear to us to be in order.
13.2.1 If we are required to pay a fine or to pay detention costs, or other expenditure on account of your failure to respect or abide by the laws, regulations, orders, directives or other travel requirements of the countries concerned, or your failure to produce the necessary documentation, you are obliged to reimburse us on demand any expenses incurred by us. We may use the value of the unused portion of your ticket or your property which is in our custody as part settlement of this payment.
13.2.2 If you are refused entry into a country, you are responsible for paying us for the cost of carrying you out of that country. The price payable for carriage to the place where entry was refused or denied will not be refunded by us.
If required, you must allow customs or government officials to search your Baggage. We are not responsible for loss or damages which you suffer as a consequence of this search or as a consequence of your failure to comply with this demand.
You are obliged to undergo any and all security searches by representatives of authorities, airport officials, carriers or us.
13.5.1 You acknowledge that your personal data is passed onto us for the following purposes:
Carrying out a reservation, acquiring a Flight Ticket, acquiring additional service and carrying out payment, preparing and offering services, simplifying immigration and customs procedures and making this data available to government officials relevant to your journey. To these ends you grant us the authority to gather, store and use this data and to transmit it to our offices, our Authorised Agents, government officials, other Airlines or to those who are providing the services named above.
13.5.2 Eurowings does not sell or rent your personal data to third parties. We will only disclose your personal data, including payment and flight booking information, to the institution issuing the credit or bank card that you use to complete your booking. Eurowings will disclose your data to trustworthy third parties solely on your request. For example, we will transfer data from the Eurowings booking form to the booking form of our cooperation partners so that you can book hotels, reserve hire cars or purchase travel insurance quickly and easily. Naturally, we will always obtain your consent before transmitting any data. Data are collected or transmitted to government institutions or authorities only as required by law.
13.5.3 In line with EU directive 996/2010, Eurowings offers every passenger the option of appointing a contact person to be informed in the event of an emergency. They can appoint this person through our call centre. This information is linked to the booking and only used for the purposes stipulated in directive 996/2010. It will be deleted 48 hours after the final flight listed in the booking.
You will find more information in our data protection provisions.
Carriage by us or by other Airlines on one Flight Ticket is seen as one instance of carriage in accordance with the Convention. However, please see Article 15.1.5..
15.1.1 The liability of other Airlines who are involved in your journey is unaffected by the regulations set out in this Article and is governed by their own terms or applicable legal provisions.
15.1.2 In no case does our liability exceed the amount of proven Damage.
15.1.3 We are only liable for indirect or consequential Damage if we have caused these intentionally or through gross negligence. This does not apply to indirect or consequential Damage arising from death, injury or health damage to a person, which arose from negligence of our duties. The terms of the Convention remain unaffected.
15.1.4 If the Damage was caused by or contributed to by the actions of the person who suffered the Damage, we may be exonerated wholly or in part from our liability in accordance with applicable law. This also applies if the person who suffered the Damage failed to observe their obligations in respect of damage limitation.
15.1.5 We are liable only for Damage occurring on our flights or on flights of another airline who is providing on our behalf in place of us the flight for which the passenger booked with us. Furthermore, if we issue a Flight Ticket for carriage on the flights of another Airline or accept Baggage for carriage on the flights of another Airline, we are solely acting as agent for that Airline. Nevertheless, in the case of Checked Baggage you have the right to claim compensation for Damages against the first or last Airline in a consecutive series of carriages as you see fit.
15.1.6 We are not liable for Damage arising from our compliance with any laws or government regulations, orders or requirements or for Damage which occurs when you or the Passenger do not comply with them.
15.1.7 Unless caused intentionally or through gross negligence, we are not liable for errors or omissions in flight schedules or other publications of flight times, nor for information given by our Authorised Agents, employees or other representatives, relating to flight departure or arrival information or the operation of flights.
15.1.8 Any exclusion or limitation of our liability shall apply to and be for the benefit of our Authorised Agents, employees or other representatives and any third party, whose aircraft is used by us, including the third party’s Authorised Agents, employees and other representatives. The total amount which can be recovered from us and from such other people as compensation for Damage may not exceed the amount of liability applicable to us.
15.1.9 Unless expressly stated to the contrary, the conditions of this Section also apply without restriction to the specific cases set out below.
15.2.1 If a Passenger is killed, wounded or in any other way injured while on board the aircraft or while boarding or disembarking, our liability is based upon
15.2.2 (a) We are not liable for damages exceeding the equivalent of 113.100 SDR (from 28 December 2019 128.821 SZR) in euros if we are able to prove that we or our staff took all required measures to prevent these damages or if these measures could not be taken, especially if a third party is solely at fault for the damages by wrongful action or negligence.
15.2.2 (b) Furthermore, the exclusions set out in the Convention and in applicable national law apply in full. We shall however not be liable for further damages if we prove that the damages do not result from the fault, negligence or illegal behaviour of us or our staff, or that they exclusively resulted from the fault, negligence or illegal behaviour of a third party.
15.2.3 In the case of such Damage we will without delay, and in any event not later than 15 days after the identity of the natural person(s) entitled to compensation has been established, make such advanced payments as may be required to meet the immediate financial needs of that/those person(s) on a basis proportional to the hardship suffered. In the event of death this advance payment will be at least the equivalent in Euros of 18,096 SDR per Passenger. This advanced payment is in no way an admission of liability by us and may be offset against any subsequent sums payable if we are later held liable. The advanced payment is not returnable unless it is ascertained that the Passenger is also partly or fully responsible for the Damage or if it is subsequently proven that the person(s) who have obtained the advanced payment caused or contributed to the Damage by negligence or the person(s) who received the payment was/were otherwise not eligible for it.
15.2.4 If we carry a Passenger whose age, mental or physical condition is such that carriage poses a danger to the Passenger his or herself, we shall not be liable for any kind of personal injury or damage (including Death), insofar as it is caused by this condition. Passengers for whom carriage could pose a risk on these grounds must inform us beforehand so that we can check whether and under what circumstances they may be carried without danger.
15.3.1 Our liability for damages through destruction, damage and loss of Baggage and of objects of personal property belonging to passengers is in accordance with the Regulation (EC) of the Council dated 09.10.1997 about the liability of airline companies for the carriage of passengers and their luggage by air transport, as worded in the Regulation (EC) no. 889/2002 of the European Parliament and the Council dated 13.05.2002, supplemented in the case of international travel as defined by the terms of the Agreement and these Conditions of Carriage.
15.3.2 If Checked Baggage is destroyed, damaged or lost while it was on board an aircraft of otherwise in our charge, we will not be liable for damages if we prove that the damage was not caused by the negligence, fault or illegal behaviour of us or of our staff or that it was exclusively caused by the negligence, fault or illegal behaviour of a third party.
15.3.3 In other cases, in particular in the case of damage to baggage not checked in and the personal property of passengers, we shall only be liable insofar as the damage was caused by our fault or the fault of our staff.
15.3.4 In any case we reserve the right to prove that the person suffering damages was wholly or partly responsible for causing the damages, and in providing such proof we shall be free of liability.
15.3.5 Furthermore we shall not be liable if and as far as the damage
15.3.5 (a) is caused by the nature of the baggage or an inherent defect thereof,
15.3.5 (b) deals with the loss of or damage to objects, which, according to Article 8.4, may not be included in the luggage, e.g. in checked-in luggage such as fragile or perishable items, optical aids, laptops, tablets, smartphones or other electronic devices (photo and camera equipment, hard disks, video game consoles), jewellery, gold and silver, money, bonds, securities or other valuables, keys, medicine, business documents or samples, passports or identity cards; unless we have exceptionally and expressly agreed to take the corresponding items with us notwithstanding the provisions of Article 8.4.
15.3.5 (c) is caused by items in the passenger’s baggage. If these items cause damage to the baggage of another passenger or to our property, the passenger must compensate us for all damage and expenses the air-freight carrier incurs.
This limitation to liability does not apply if we or our staff caused the damage intentionally or through gross negligence.
15.3.6 Furthermore our liability shall be limited:
15.3.6 (a) in the case of transport solely within the Federal Republic of Germany and for international transport within the area covered by the Montreal Agreement to an amount in euros equivalent to 1,131 SDR (from the 28 December 2019 1.288 SZR) per passenger,
15.3.6 (b) in other cases
15.3.7 The limitations to liability mentioned in Article 15.3.6 do not apply, if
15.3.7 (a) You prove that the damages were caused by an action or negligence on the part of us or of our staff, carried out either with the intention to cause damage or negligently and in the knowledge that damages would probably occur, or
15.3.7 (b) You have indicated to us when you checked in your baggage an amount of money which was equivalent to the higher level of interest attached by you to your baggage being delivered to your destination, and you have paid the supplement which we charged for this; in this case we will be liable for the amount of money which you indicated, unless we prove that your interest in the baggage being delivered was in fact lower than that indicated by you.
15.4.1 Insofar as we have to compensate loss and damages caused by delay to carriage of Passengers or Baggage by air, our liability is limited to a maximum amount equal to
15.4.2 We shall however be freed from liability for damages caused by delay if we prove that we or our staff took all reasonable measures to avoid the damages or that it was not possible to take such measures.
15.4.3 The measures in Article 15.3.4 and 15.3.7 apply accordingly.
15.4.4 These regulations apply accordingly, insofar as we have to compensate loss and damages caused by non-carriage of Passengers or Luggage or by cancellation of a flight. Insofar as compensatory services are provided for in these cases by Regulation (EC) no. 261/2004 of the European Parliament and Council dated 11.02.2004 (cf. Article 9.2.2) these will be included in the calculation of any compensation claim.
15.5.1 The acceptance of baggage by the owner of the baggage receipt at the time that the baggage is handed out is sufficient proof that the baggage was handed out in a good state and in accordance with the carriage agreement, unless you prove the contrary. If you wish to make a claim for damage compensation or a complaint relating to damage sustained by checked baggage, you must inform us as soon as you have discovered the damage, and in any event not later than seven (7) days after claiming the baggage. If you wish to make a claim for damage compensation or a complaint relating to delayed checked baggage, you must inform us within twenty-one (21) days from the day when your baggage was once again in your possession. All notifications of this type must reach us in written form. A damage report registered at the airport does not replace the need for a written statement to be sent to us.
15.5.2 A claim for damage compensation of any kind in the case of international carriage must be made within a 2 year period from the day on which the aircraft landed at the destination or from the day that the aircraft should have arrived, or from the day on which carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court hearing the case. This is also the case for national air carriage when enforcing claims that are by their nature governed by the Montreal Convention.
The supervisory authority in charge is the
38108 Braunschweig, Germany.
If you are travelling for personal reasons, you have the right to contact the neutral German Conciliation Body for Public Transport (Schlichtungsstelle für den öffentlichen Personenverkehr e.V., or SÖP) in the event of disputes regarding flights: soep-online.de
Online complaint form
For certain special cases supplementary special regulations govern the carriage of you and your Baggage, which shall also become part of the carriage agreement and are therefore also important. They apply to the following points:
The regulations and conditions which are applicable in these circumstances are available from us on request and can be consulted and downloaded on our website.
Unless expressly stated otherwise, the charges indicated apply per person and flight segment.
If you have booked a one-stop connection, the individual flight segments will be charged separately. This applies to the following additional services provided: BIKE, INF, PETC, SPEQ, GOLF, SEF and WEAP.
If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
€75 / £64 / CHF 82 / $83 / CZK 1,913 / SEK 792 / NOK 757 / PLN 323 / HUF 25,194
Errors and omissions excepted.
A group booking consists of a flight booking for more than 9 people under one single booking number in line with the specific conditions in this Article. As long as no specific conditions in our General Conditions of Carriage are infringed, they are still applicable.
18.2.1 Group bookings can only be made online. They cannot be made by contacting the call centre or at the Airport Sales desk.
18.2.2 To make a group booking you must fill out the group booking form on our webpage. Fill in the passenger data fields and the flight dates and instead of filling in the passenger names, simply enter the number of passengers. Fill out the whole form and send it to us online by following the indications that appear on the screen.
18.2.3 We will then send you an individual, non-binding quote by email. If you agree with the quote, you must send a signed fax to us requesting the conclusion of a binding carriage contract based on our quote. The requested group carriage contract is concluded, if we confirm the quote to you via email within two working days (Monday to Saturday) in an email with a booking confirmation.
18.2.4 Please note that you are the single contract partner, even if you yourself are not in the list of passengers. The passengers you specify (later) are the ones entitled to be carried. However, you are our sole contact person when executing the air transport contract and for any resulting obligations, in particular for the obligation to pay the carriage charge. You must ensure that the necessary information, such as the General Conditions of Carriage (GCC), flight schedule, changes to flights, etc., is forwarded to group members in a timely and complete fashion.
18.3.1 Passenger names must be filled out by using the link within the booking confirmation. The names may be changed and/or replaced free of charge until 4 days prior departure. Please make sure all passenger names are entered correctly.
18.3.2 The right to carriage can be transferred free of charge to people other than those already named as passengers, and missing or incomplete given or surnames can be supplemented (change of passenger) until the point stated in Article 18.3.1. After this time we charge a flat-rate fee for a change of passenger, the amount of which you can find in our Table of Charges (Article 17 ‘NC1’).
18.3.3 As long as there are seats available on the new flight, flight bookings can be changed to another scheduled flight. Changes cannot be made to the booked route. Except for the cases outlined in Article 3.2.2, Article 5.5.1, Article 9.1.2 and Article 9.2.2 we charge a flat-rate fee for each change to a booking per passenger and per leg, the amount of which you will find in our Table of Charges (Article 17 ‘BKG’). The flight fare depends on the applicable fare bracket for the leg concerned at the time the booking is changed. For changes to bookings for up to 9 people the flight fare for individual bookings applies. For groups of more than 9 people a new group rate is calculated and applied. If that flight fare is higher, as well as paying the flat-rate fee as stated in paragraph 3 (‘BKG’), you must also pay the difference. However, we do not allow refunds if the amount is lower. Concerning any additional payment obligations arising from booking changes, we would specifically refer to our right to refuse services (Article 4.5.1).
18.3.4 Please note that a passenger change under Article 18.3.2 is only possible up to two hours before the scheduled departure time of the first leg (outward journey). Changing a booking under Art. 18.3.3 is only possibly up to two hours before the scheduled departure time of the flight to be changed. Passenger changes and changes to bookings are only then possible in the cases outlined in Article 3.2.2, Article 3.2.3, Article 3.2.4, Article 5.2, Article 9.1.2 and Article 9.2.2 and when the change to the booking occurs immediately upon the removal of the cause of the hindrance.
18.3.5 It is not possible to subsequently increase the number of group members in the group-booking process. On group bookings for 12 or more passengers you have the right to cancel 10% (rounded down in line with the number of passengers) of people’s reservations up to one month before departure and be refunded the appropriate portion of the airfare.
Payments are to be made in line with the rules in Article 4.4.
The following conditions apply to GDS Groups:
The following supplementary rules apply to bookings for school trips:
A PDF or photo of the school badge must be provided on booking. One companion may fly at no charge with every 10 pupils. The price offered will be reserved for 30 days subject to availability. We will try to reserve blocks of seats in the rear of the aircraft for school classes, subject to availability.
19.1.1 Flights booked with a fare with the Flex option may / Fares combined with the flex option can
(a) be rebooked as many times as you require for the same route and passengers to another scheduled time within one year after the day of the (original) booking, where there are seats available on the new flight. You may not change the route and you can only change the passenger up to two hours before the scheduled departure time in line with the provisions in Article 5.2.1 a) and Article 5.2.3.
(b) be cancelled by terminating the booking without having to state the reason. You can also just cancel individual legs or passengers covered by the same booking number (e.g. outward or return flight). If you cannot take the flight, you can cancel it within one year of the date of the (original) booking even after the scheduled departure time. If you exercise this right, we will reimburse you the fare of the legs and passengers affected by the cancellation minus any applicable flat-rate cancellation fee in line with Article 19.1.3.
19.1.2 Changes to bookings and cancellations are possible via the call centre, in person at a Airport Sales desk up to 40 minutes before the scheduled departure time of the flight in question or before web check-in closes online via our website.
19.1.3 Changes to bookings are free, before the end of the calendar day of the (last) booked scheduled departure time (Article 193 German Civil Code (BGB) does not apply). Thereafter we levy a flat-rate rebooking or cancellation fee, which you can find in the Table of charges (Article 17, “RBX Flex”), unless you can prove that the fee payable to us in the case of a cancellation where there is a replacement available, in accordance with Article 649 paragraph 2 of the German Civil Code (BGB), would be significantly less.
19.2.1 Connecting-flight fares allow you to book several consecutive legs within our network in one booking (connecting flights). This means you can fly to destinations in our network where there is no direct flight from your departure airport. You don’t have to trawl through flight connections and routes looking for flights that connect; we do that for you.
19.2.2 You can only book connecting fares if our system offers this fare for the route desired. This is also true if you want to combine BASIC, SMART, BEST or BIZclass fares and the flex option. If you want to combine other routes, you can book each route separately. In such cases our general conditions apply.
19.2.3 Unless expressly indicated otherwise, the provisions in our general conditions of carriage apply without restrictions for flights booked at this fare.
Unless otherwise provided for in special provisions you are not allowed to alter the booked fare at a later date.
The contracting party for your Rail&Fly online tickets is Eurowings GmbH (click to print). Booking, payment and, where applicable, reimbursement of Rail&Fly online tickets are carried out exclusively through Eurowings GmbH.
Passengers must present the following to the ticket inspector on the train: their Rail&Fly Online Ticket, their Eurowings booking confirmation indicating the Eurowings flight they are travelling to catch, and photo identification. If these documents cannot all be presented, the Rail&Fly ticket loses its validity.
The passenger whose name is on the Rail&Fly ticket must be on the train. If the ticket is invalid due to the reason stated above, the passengers must pay the cost of the regular ticket including the surcharge for buying a ticket on board the train.
Passengers themselves are responsible for catching the booked flight on time. Please understand that we do not provide any information on possible train connections nor accepts any liability for delays.
20.2.2 Rail&Fly Online Tickets can only be bought during the fourth stage of the flight booking process via eurowings.com. You cannot book Rail&Fly tickets when you book a blind-booking flight. Once you have completed the booking process you can only then book Rail&Fly tickets online in the “My Eurowings” section up to 1 hour before the first flight. You will receive your Rail&Fly online tickets after payment by clicking on a link, which is clearly visible on the online booking confirmation as well as in the booking confirmation sent by email. You are required to click on this link to receive your Rail&Fly online ticket. To use the Rail&Fly online ticket you are required to click on the download link to obtain the Rail&Fly online ticket and print out the PDF document on standard white DIN A paper (the barcode must be legible!). No tickets are sent by post.
20.2.3 Rail&Fly Online Tickets are personal tickets; they are not transferable, cannot be cancelled and are only valid in combination with valid photo identification and a print-out of the booking confirmation for the international flight concerned. The passenger and the holder of the photo identification must be one and the same. If multi-person tickets are purchased, then only the person who made the booking must provide photo identification.
20.2.4 Rail&Fly Online Tickets can currently be issued for up to nine people. If the flight is booked for two to nine passengers, only one individual multi-person Rail&Fly online ticket can be issued (single or return).
20.2.5 The Rail&Fly offer can only be used in connection with an international flight booked at eurowings.com to or from a German airport, or to and from any airport outside Germany with the exception of Amsterdam, Brussels, Paris, Salzburg, Vienna or Zurich. You can only book train tickets for routes paid in euros. If you fail to use your flight tickets, the Rail&Fly ticket is no longer valid. We reserve the right to levy an additional charge in the event of incorrect use.
20.2.6 Rail&Fly tickets cannot be booked if the airport chosen as the destination of your return flight is different from the airport you are departing from.
20.3.1 To process the carriage agreement the following pieces of personal information are needed and will be forwarded by Eurowings GmbH to the Deutsche Bahn Distribution Company (DB Vertrieb GmbH): first name, surname, address, telephone number, email address. For the rest the other Eurowings GmbH data protection provisions apply. They can be viewed here.
20.3.2 The Deutsche Bahn Distribution Company (DB Vertrieb GmbH) promises to collect, process and use this personal information, using an automated system, for the exclusive use of carrying out the carriage agreement in accordance with the applicable data protection provisions.
20.4.1 During the Rail&Fly Online Ticket procedure, the various booking data are encrypted in a certificate and incorporated into the paper print-out. During the ticket inspection process, these data and the certificate are read by an inspection device, which deciphers the certificate and displays the ticket data. The control unit stores a control data record, which is compared with the booked Rail&Fly online ticket.
20.4.2 Please ensure you have with you on board the train the BahnCard, EC or credit card indicated as identification in the booking process. Without the identification indicated in the booking process the ticket is invalid and all passengers must purchase a ticket at normal on-board fare on the train.
20.4.3 In cases of misuse (e.g. unauthorised multiple use of a Rail&Fly online ticket) the journey is not covered by a valid ticket. In such cases Eurowings will require the normal fare plus a handling fee of €50 and the offending passenger will be banned from using the online ticket process at both Eurowings Gmbh and at http://www.bahn.de/ . Furthermore we reserve the right to bring a charge for misuse. Control data records are automatically deleted after 7 months.
The Rail&Fly online ticket is valid only in conjunction with the online booking of an international Eurowings flight as defined in Article 20.2.5 and with the accompanying documentation set out in Article 20.2.3. It entitles the user(s) only to travel to and from all German airports flown to by Eurowings.
Depending on the type of Rail&Fly online ticket (one-way or return) you can use it on the day before the departure date, on the day of departure as well as the day of the return and the day after that. The period between outbound and inbound flights cannot exceed two months. Outward and inward rail journeys must be directly to the destination airports/home station. Departure and return airports do not necessarily have to be the same.
The ticket allows first- or second-class travel within Germany on all scheduled Deutsche Bahn AG trains (InterCityExpress, InterCity, EuroCity, InterRegioExpress, RegionalExpress, RegionalBahn and S-Bahn (urban trains)). IC, EC supplements and ICE surcharges are included. Tickets are not valid on DB car transport trains, special trains, InterConnex, Cisalpino and non-federally owned railways (NE railways). Standard surcharges are applicable on ICE Sprinter and DB night trains/CityNightLine services. Please reserve your seat before departure at your nearest DB travel centre or at any DB agency. The reservation fee is currently EUR €4.50 (2nd class) and €5.90 (1st class) per individual journey and for a maximum of 2 trains (one follow-on reservation). Rail&Fly tickets are not valid within integrated public transport networks. When accompanied by parents/grandparents, children under the age of 2 travel for free.
You can use all Deutsche Bahn AG trains as well as all means of local transport of the participating Rail&Fly transfer partners to and from the airport. Due to the fact that delays can never be completely ruled out on public transport, you should choose the connection that allows you to arrive at the latest two hours before your plane departs. Each passenger is responsible for their own punctual arrival at the airport. If you miss your plane, we accept no liability for the late arrival of buses or trains.
The Rail&Fly online ticket cannot be cancelled or refunded. The Rail&Fly online ticket can only be changed when a flight is changed (only travel date) online at eurowings.com. When a flight is changed, the additional charge is automatically transferred to your new flight. Previously issued tickets are thus rendered invalid and do not authorise travel.
Given current technology the communication of information via the internet cannot be guaranteed to be error-free and/or available at all times. Eurowings is therefore neither liable for the continuous and uninterrupted availability of the online booking system nor for any technical and/or electronic errors during a booking, over which we have no influence, particularly with regard to the delayed processing or adoption of offers.
This service allows children aged 5 or over up to and including 11 to travel as an unaccompanied minor without being accompanied by a responsible adult as laid down in article 7.3.1. The care service for children travelling alone is an additional service we provide for a fee. Alongside the regular flight fare, there is an charge to be paid, which you can find in the table of charges (article 17).
21.2.1 Our accompanied minor service for children travelling by themselves is only offered on selected direct flights in limited numbers. It thus cannot be combined with connecting flights (Article 19.2).
21.2.2 The care service for children travelling alone can only be booked by telephone at the call centre or in person at a airport counter. Internet bookings are not possible.
21.3.1 As well as being in possession of the booking confirmation and a valid official photograph identity document in accordance with article 6.1.2 (a), the child travelling alone can only board if the personally signed care service form for children travelling alone, which is filled out in full by the legally responsible adult is presented at check-in and the required proof is produced. You can obtain a care service form for children travelling alone online or at any airport counter.
21.3.2 On the care service form the legally responsible adults must confirm for children travelling alone that Eurowings has the right to exercise the rights and duties of parental care toward the child travelling alone during the flight, in particular to look after, supervise and act for the child, as well as to oversee their journey. The name of the person the child travelling alone is to be handed over to at the destination airport should also be given.
21.3.3 Proof that the legally responsible adult is said person must be provided by the presentation of the appropriate documentation, with copy attached. If this is the child’s parents, in principle an excerpt from the family register or birth certificate are sufficient. When handing over the child, the legally responsible adults or those people delegated by them must prove their identity by presenting a valid official photo ID. When the legally responsible adults do not appear in person at the departure airport, a copy of their official photo ID must also be attached.
21.3.4 The child travelling alone must be accompanied to the check-in counter at the airport and then to the departure gate by the legally responsible adults or a responsible adult chaperone authorised by the legally responsible adults in writing on the care service form for children travelling alone. At the check-in counter the legally responsible adults or the authorised chaperones will receive an authorisation to allow them to accompany the child travelling alone through the security controls to the departure gate. Only at that point will the child travelling alone be left in the charge of us and a staff member designated by us. To pass security, please remember the applicable security provisions on carrying dangerous objects and liquids. The chaperone must remain at the airport until the plane has departed.
21.3.5 Please be aware that the required formalities will lead to a longer check-in time. Notwithstanding article 6.1.1, those children travelling alone that do not arrive at the check-in counter and present themselves for check-in to the check-in staff at the latest two hours before the scheduled departure time will no longer be checked-in.
21.3.6 The person the legally responsible adults authorise on the care service form for children travelling alone to pick up the child travelling alone must present a valid official photo ID to prove their identity to Eurowings.
21.3.7 If the child travelling alone cannot be handed over as foreseen to the person authorised by the legally responsible adults because said person did not come to the destination airport or did not arrive at the right time, or cannot prove their identity to Eurowings by means of a photo ID, Eurowings is authorised to take all steps to ensure the welfare of the child. This includes the right to carry the child back to the departure airport to hand them back over to the legally responsible adults.
21.3.8 The legally responsible adults must reimburse Eurowings the additional costs and expenses arising from article 21.3.7, unless said costs can be traced back to a breach of duty on the part of Eurowings. When the child has had to be returned to the departure airport, the regular flight fare at the time of the decision to send the child back, as well as the surcharge for the care service for children travelling alone must be paid.
21.3.9 For the rest the general provisions of these conditions of carriage apply for the transport of the child travelling alone.
Using blind booking you can book flights at attractive fixed fares. You simply choose the departure airport, the travel date and a group of destinations and the actual destination is revealed once you have completed the booking process.
22.2.1 Blind-booking flights can only be booked on the German-language website specifying your valid email address. Simply follow the indicated booking steps.
22.2.2 Blind booking flights are always return flights. You can book flights for a maximum of nine people up to 45 days in advance.
22.2.3 Please note that the flight times and corresponding routes stated by Eurowings are binding. You will find out the times and routes of the destinations we have selected for you from the booking confirmation, which we will send you via email immediately after the booking process is completed. You need this booking confirmation and your valid photo ID to obtain a boarding pass at airport check-in. The booking confirmation is also your invoice showing all taxes and fees in detail.
22.2.4 We recommend you check your booking information carefully and print it out. If you do not receive a booking confirmation from us by email (due to an incorrect email address, for example), please contact the call centre.
For an additional €5 per passenger and destination you can exclude destinations from the blind booking group and thus customise it to your preferences.
Blind booking tickets cannot be refunded.
Blind booking flights can only be booked if our system has made flights available for the desired destination group.
22.6.1 Reservations can only be changed by contacting the call centre. The costs per person:
22.6.2 We do not allow cancellations for blind booking flights.
Unless expressly stated otherwise the arrangements of our general conditions of carriage apply without restrictions to your blind booking flight.
The following additional terms and conditions of trade apply between you and Eurowings for all contracts of carriage concluded with Eurowings paid for with a RatePAY payment type. In case of dispute, these additional terms and conditions take precedence over any contradictory Eurowings general conditions. There is no contract concluded between you and RatePAY Ltd (abb. RatePAY) unless specifically stated. RatePAY payment types are only available to customers as defined in § 13 of the German Civil Code (BGB) who are at least 18 years of age. Eurowings reserves the right to check your creditworthiness. For further details please consult the RatePAY data protection declaration. If the RatePAY payment type you selected is not available due to Eurowings’ or the purchaser’s turnover threshold being reached, Eurowings reserves the right to offer you an alternative method to settle your invoice. Eurowings has delegated to RatePAY all claims and related ancillary rights arising from the use of RatePAY payment types.
Additional General Terms and Conditions and Data Protection Notice of RatePAY GmbH
We work together with RatePAY GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter "RatePAY") to offer you convenient payment methods. If an effective air transport agreement between you and us enters into effect through the use of a RatePAY payment method, we assign our payment claim to RatePAY. When using the RatePAY payment method instalment payment, we assign our payment claim to the partner bank of RatePAY GmbH.
If you select one of the RatePAY payment methods offered here, you consent to the forwarding of your personal and order data to RatePAY GmbH to process your booking and contract, to verify your identity, and to assess your creditworthiness. All details can be found in the Additional General Terms and Conditions and Data Protection Notice for RatePAY payment methods, which are part of these General Terms and Conditions and which come into effect whenever you opt to use a RatePAY payment method.
By means of the Save Your Price Option offered by Eurowings on selected flights, you can reserve a flight price for 72 hours for a charge. You select the flight number, date, time and number of passengers as usual on eurowings.com. After this, you have 72 hours to convert the flight reserved at the guaranteed price into a binding booking.
24.2.1 You can use the Save Your Price Option exclusively on eurowings.com. You only need a valid email address and your contact details. If you choose to convert the option into a final flight booking within the 72 hour period, you can do so either via eurowings.com or our call centre. Please note that for telephone bookings additional service charges apply.
24.2.2 For all short- and medium-haul flights, Save Your Price can be purchased at a charge of €2 per passenger and per journey leg. For all long-haul destinations, there is a charge of €10 per passenger and per journey leg.
Example: two passengers Hamburg – Palma de Mallorca via Cologne = 2 passengers x €2 = €4
24.2.3 Save Your Price can only be used for flights up to three weeks (21 days) before departure.
24.2.4 The 72-hour period of Save Your Price starts once the charge has been successfully paid. Within this period, we will use your personal details to communicate information relating to the ‘Save Your Price’ product by email.
24.2.5 We recommend to carefully check and print out your booking information. If you do not receive your booking confirmation from us by email (for example due to an erroneous email address), please contact the call centre.
Save Your Price expires automatically after 72 hours if not used. The fee charged is not refunded.
If you still require more time following the expiry of the 72 hours, you will have to purchase a new Save Your Price option. The current flight price at the time on eurowings.com applies. Save Your Price cannot be extended.
Save Your Price can only be used for flights up to three weeks (21 days) before departure. Furthermore, Eurowings reserves the right to limit the availability of the option.
A paid and purchased Save Your Price cannot be cancelled. If not used it expires automatically. The €2 or €10 per Save Your Price per passenger and per journey is not refundable.
During the price safe period, the number of passengers, the flight routes, the date and/or the time of the flight and the passenger types (adults, children etc.) cannot be changed. Change can only occur after expiration of the option according to the normal conditions applying to booking modifications.
Except where specifically otherwise stated, the regulations of our General Conditions of Carriage apply in full to your flight purchased by Save Your Price.
Bid for Upgrade lets you bid for an upgrade to the BIZclass fare immediately after booking until about 73 hours before your flight’s departure. You cannot place a bid after this deadline. To participate, you must purchase a SMART or BEST fare ticket for a direct Eurowings flight for which BIZclass seats are offered. You will not be charged any booking or registration fees for upgrade bids.
Unfortunately, for technical and legal reasons, it is not possible to place an upgrade bid for group bookings, bookings with other airlines or bookings for unaccompanied minors.
Your bid is only valid if you have not yet checked into your flight.
You will keep your original booking class; only the service class will be upgraded. This means that the fare conditions for your original SMART or BEST fare ticket – including terms of cancellation, rebooking fees and mileage credit – remain unchanged. Any additional services you have booked will also be unaffected.
Accepted upgrade bids are non-transferable and non-refundable and are only valid for the flight and date indicated. This also applies for flights originally booked in the SMART Flex or BEST Flex fare.
We will save the contract text. You can view the terms of the contract at eurowings.com by entering your log-in information or your name and booking code in the “My flight/My Eurowings” area of the website. Independent of this contract, you may also view our General Terms and Conditions at any time and save them for your own purposes.
Unless agreed upon otherwise, we will process this contract in German or English.
Bid for Upgrade is an additional offer that is legally independent of the contract of carriage and is subject to special terms and conditions, which the customer can view after logging in.
You have the opportunity to purchase an upgrade to the More Legroom, BEST or BIZclass area once on board our long-haul flights*.
188.8.131.52 The upgrade can only be purchased on board. To do this, please contact our crew directly. You may pay by credit card or cash. Please note that upgrades purchased on board only include the on-board products of the new fare, such as seating and service. Other advantages of this fare are not included in the upgrade.
184.108.40.206 The price of the upgrade depends on the fare you originally booked. Our crew on board will be happy to inform you about the exact prices.
220.127.116.11 You will receive the same amount of Boomerang Club or Miles & More miles for on-board upgrades as you would have received for your original booking class and ticket price. Upgrades do not come with additional miles in relation to the ticket/fare originally booked.
On-board upgrades are subject to the availability of More Legroom, BEST and BIZclass seats.
Upgrades that have already been purchased cannot be cancelled. Unclaimed upgrades are forfeited.
You have the opportunity to purchase an upgrade for long-haul flights on the ground at the ticket or transfer counter. Please note that cash is not accepted at the gate.
18.104.22.168 The upgrade can only be purchased at the counter. To do this, please contact our staff. You may pay by credit card or cash.
22.214.171.124 The price of the upgrade depends on the fare you originally booked. We will be happy to inform you about the exact prices.
126.96.36.199 You will receive the same amount of Boomerang Club or Miles & More miles for upgrades purchased on the ground as you would have received for your original booking class and ticket price. Upgrades do not come with additional miles in relation to the ticket/fare originally booked.
The regulations in our General Conditions of Carriage apply unconditionally to your flight unless explicitly stated otherwise.
If your journey was for personal reasons and in the event of a dispute, you can appeal to the impartial cross-operator German Conciliation Body for Public Transport (SÖP, registered association) Fasanenstraße 81, 10623 Berlin,
Online complaint form
To be used in the event of:
We would also draw your attention to the rules of procedure of the German Conciliation Body for Public Transport (registered association).
The European Commission is also preparing a platform for online dispute resolution (ODR). You can find the platform at http://ec.europa.eu/consumers/odr/. This platform may be used to resolve complaints.