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The title and headlines of the Articles and paragraphs of these
Conditions of Carriage are set down only to provide an overview and
help with navigation through the document, and have no influence on
the way the text is to be interpreted.
Unless a different meaning is obvious beyond all reasonable doubt
from the immediate context, the following terms used in these
Conditions of Carriage have the meanings set out as follows:
refer to Eurowings GmbH. Contact: Customer Relations,
Waldstraße 249, 51147 Cologne, Germany; email:
firstname.lastname@example.org; Headquarters: Eurowings GmbH,
40472 Dusseldorf, Germany;; registration: Eurowings GmbH, 40472
Dusseldorf, Germany;; registration: Local Court of Dusseldorf – HRB 66807
stands for the person who has entered into a carriage agreement with
us, as well as for each person who, according to their Ticket, is
carried or will be carried in an aircraft, except for cabin crew (see
also the definition of “Passenger”.)
means that one of the following agreements is applicable, depending
on each agreement’s scope of application: in any case:
stands for the two figures or three letters which identify a
particular Airline. Our Airline Code is “EW”.
are people directly related to you (children, grandchildren,
parents, grandparents), or up to three times removed (siblings,
nephews/nieces, uncles/aunts), your spouse and people directly related
to your spouse. Your life partner is understood to be your spouse if
you both live together in the same household.
is a sales agent who we have selected to represent us in the sale of
air travel services.
is the final price which you must pay for the flight which you have
booked with us, and is comprised of the Flight Fare according to
Article 4.1 and the additional charges payable in accordance with
is the number, which is given to you by us or on our behalf, to
identify your Flight Reservation, which has been confirmed by us.
is a notification, which will be sent to you by us or on our behalf
by fax, e-mail or another method, if you are travelling with an
Electronic Ticket. It contains the Confirmation Number, the name of
the Passenger, flight information and remarks.
is the deadline, set by the Airline, by which time you must have
completed Check-in formalities and have obtained your Boarding Card.
means the paper Flight Coupon as well as the Electronic Coupon. Both
grant the named Passenger the right to travel on the flight named on
means the data stored in our database relating to the Flight Coupon
or other important documents.
means a Flight Ticket, which bears the wording “good for passage”,
or in the case of an Electronic Flight Ticket, the Electronic Coupon,
which shows the places between which you are entitled to be carried.
means a Flight Ticket, which is marked as “Passenger Coupon” or
“Passenger Receipt” and which is for you to retain.
is each person, who according to their Ticket, will or should be
carried in an aircraft, with the exception of the cabin crew (see also
the definition of “you” and “your”).
means an Airline that is not our Airline, whose Airline Code is
given on your Ticket or on a Ticket for connecting flights.
means the document entitled “Passenger Ticket and Baggage Check” as
well as the Electronic Flight Ticket. In all instances it is issued by
us or on our behalf and contains the Agreement Conditions, remarks and
means the following items taken together: the Booking Confirmation,
the Electronic Coupons, and if appropriate to the context, the
is your personal property, which you are taking with you on your
journey. Unless otherwise stated, this comprises your Checked Baggage
as well as your Cabin Baggage.
1.2.14 (a) “Checked Baggage”
is Baggage, which we take into our custody and for which we have
carried out a baggage scan.
is your Baggage, with the exception of your Checked Baggage.
is the part of the Flight Ticket, which relates to the carriage of
your Checked Baggage.
is a receipt, which is issued solely for the purpose of identifying
1.2.15 “Acts of God”
are unusual and unforeseeable circumstances outside of your control,
which even with due care and attention could not have been avoided.
refers to death, wounding or physical injury of a Passenger, as well
as loss, partial loss, theft or other damage, which occur in
connection with the carriage of Baggage or other incidental services
carried out by us.
stands for the currency unit which the IMF (International Monetary
Fund) uses for its accounting and for its transactions with member
countries. The value of a SDR is based on the market value of a basket
of the four most important world currencies (US Dollar, Euro, Yen and
British Pound). By comparing these currencies with the current rate of
exchange the daily value of the SDR in a particular currency can be
calculated. For example, on 1 February 2005 the value of one SDR was
are calendar days, including all 7 days of the week; not counting
the day on which a notification message is sent, nor the day on which
the Ticket is issued or the Flight is taken, owing to the fixed period
of validity of the Flight Ticket.
means the published Fares, Charges and/or the relevant Conditions of
Carriage of an Airline. Our Tariffs can be inspected on request.
are the conditions, which are provided to you with your Flight
Ticket or Booking Confirmation or are contained within them, are
labelled as such and which refer to these Conditions of Carriage and statements.
is a scheduled stop during your journey at a point between take-off
and landing locations.
are the places which are named on the Flight Ticket or are published
in our timetables as scheduled stopover points on your route, not
including the initial take-off and final landing locations.
With the exception of the conditions in Articles 2.2, 2.4 and 2.5,
these Conditions of Carriage are only applicable on Flights or Flight
Sections, which carry our name or our Airline Code on the Flight Ticket.
If carriage is offered through a charter flight agreement, these
Conditions of Carriage are only applicable to the extent that they
have been adopted into the charter flight agreement, by way of
reference or other form of referral.
For some services we have reached agreements with other Airlines,
which are known as “Codeshares”. That means that even if you have made
your reservation with us and have a Flight Ticket with our name or
Airline Code on it, another Airline may be operating the aircraft. If
such agreements do actually come into force, we will inform you of the
airline operating the aircraft as early as possible.
These Conditions of Carriage are applicable, unless they conflict
with our Tariffs, binding legislation or binding official regulations,
in which case the Tariffs, binding legislation or binding official
regulations shall apply. The validity of the remaining Conditions of
Carriage shall remain unaffected.
In the case of conflicts between these Conditions of Carriage and
other regulations for certain special cases issued by us as the basis
of this contract, which are listed in Article 16, the Conditions of
Carriage shall prevail, unless expressly stated otherwise.
3.1.1 When your booking is confirmed by us or by our Authorised
Agent a carriage agreement is created, covering the Flight Ticket
issued to you, these Conditions of Carriage and any special conditions
referred to. The essential details of the Flight Ticket, in particular
the flight number, date, arrival and departure airports, the
Passenger name and the identity of the operating air carrier or
carriers are also specified in your Booking Confirmation.
3.1.2 Only those people will be carried by us who are named as
passengers on the flight ticket (booking confirmation). The full first
name and surname of the passenger must be identical to that displayed
on the flight ticket. Please note that it is only possible to transfer
the right to carriage to another person in accordance with the
conditions set out in Article 5.2. The same conditions also apply to
subsequently completing or changing a first name or surname that was
incomplete or not provided at the time of booking. The person that has
concluded the carriage agreement with us is, however, still
authorised, in accordance with § 328 paragraph 2 of the BGB (German
Civil Code), to cancel or amend the passenger's right as established
in the carriage agreement without their approval.
3.1.3 The Passenger(s) named by you when booking and whose name
appear on the Flight Ticket are deemed authorised to represent you in
all contractual matters relating to this carriage agreement and are to
be deemed as the full and final recipient of notifications and
services provided by the airline, discharging the airline of any
further duty with respect to these notifications and services. If,
owing to the behaviour of the Passenger, or owing to a subsequent
arrangement with the Passenger which changes the agreement, we have
the right to demand compensation for damages, extra payment or
reimbursement for expenses, according to the terms of this agreement
or according to legal regulations, it is your responsibility to pay
these in full. Any debts to us incurred by the Passenger must be paid
for by you, as if they were your own.
3.1.4 The right to withdraw from or cancel the carriage agreement,
as well as a right to a partial or full refund of the Total Fare
exists only insofar as this is explicitly allowed by the Conditions of
Carriage. We therefore advise you if you are in any doubt about
unforeseen circumstances to take out appropriate travel insurance.
3.1.5 If you have a wholly unused ticket, the Passenger named in the
Flight Ticket has been prevented from travelling by an Act of God and
rebooking according to Article 5.2 is not possible, and if you inform
us of this immediately and provide proof of the circumstances, we will
provide you with a voucher which cannot be exchanged for cash, to the
value of the Total Fare paid, less a fee, equal to the rebooking fee
in accordance with our table of charges (Article 17). We will then
subtract the value of the voucher from the Total Fare of your next
flight with our Airline. The voucher is valid for six months from the
date issued and becomes invalid and irredeemable if not used within
3.1.6 We only issue Electronic Flight Tickets. You do not have the
right to be carried until you provide us with conclusive proof of your
identity, which can only be by way of an officially recognised photo
I.D. document (passport, national identity card). Furthermore a valid
Electronic Ticket must have been issued in your name. The Electronic
Ticket which was issued for you when you booked is identified by using
the Confirmation Number, which you should therefore have with you at check-in.
3.1.7 (1) If you have selected a fare that requires a certain flight
ticket sequence, please note that if you do not travel on all the legs
indicated on the flight ticket or in a different order, we will adjust
the flight price in accordance with your flight changes – even if no
other travel data is changed. This price is based on the price you
would have paid in your price group on the day of your booking for the
route actually travelled. It may be different to the price originally
paid. If the price group you booked originally was not available for
the modified route on the day of the booking, the new price will be
based on the least-expensive price group available. If the price
of the modified route was higher on the day of the booking than the
price originally paid, the difference between the two prices will be
due. Please note that you will need to pay the difference before
travelling. You are entitled to a refund in accordance with the
conditions of your fare, provided you have been issued a refundable
ticket and have not yet flown any of the legs. By doing so, you
forfeit your seat on the flight.
3.1.7 (2) An exception to (1) is made for bookings via Italian
booking platforms (ew.com/IT as well as EW ticket counters, EW call
centres or travel agencies in Italy). The price will not be adjusted
for these bookings if you inform us of changes to your travel plans at
least 24 hours before the scheduled departure time for the leg(s) not
travelled. You may inform us of these changes via the service hotline
or in writing, such as with our contact form.
3.1.7 (3) An exception is made to (1) if you live in Austria and are
unable to board all the flights on the ticket or are unable to board
the flights in the order specified on the ticket due to acts of
nature, health reasons or other reasons over which you have no
control. The price for these bookings will not be adjusted if you
inform us of the reason after it is known to you and provide evidence.
You may inform us of these changes via the service hotline or in
writing, such as with our contact form.
3.2.1 The Flight Ticket is, unless governed by terms in these
Conditions of Carriage, valid for a maximum of 12 months from the date
of issue (booking date).
3.2.2 If you are unable to take your flight either in full or in
part during the period of validity owing to a factor for which we are
responsible, we will extend the period of validity of the Flight
Ticket or grant you the right to a refund according to Article 10.2.
3.2.3 We will also extend the period of validity of your Flight
Ticket if you are prevented from continuing your journey once you have
started it because of illness. The extension will be granted until the
first flight is available in the Tariff category which has been paid
for from the location where you are continuing your journey, upon your
regaining your fitness to travel. All such illness must be confirmed
by a Doctor’s certificate. We will also extend the period of validity
of the Flight Tickets of your Next of Kin who have accompanied you on
your journey to the same extent as we have extended yours.
3.2.4 If a Passenger dies after having started the outward leg of
the flight and before starting the return leg, the period of validity
of the return portion of the Flight Ticket of the people accompanying
the deceased Passenger can be changed by waiving any minimum stay
rules or extending the period of validity. If a member of the
Passenger’s Next of Kin dies after the Passenger has started his or
her journey, the period of validity of the Passenger’s Flight Ticket
and of the Flight Tickets of the Passenger’s other Next of Kin, who
is/are accompanying the Passenger, can also be changed. The changes
can only be made upon production of a valid death certificate and
extensions to the period of validity are possible up to a maximum of
45 (forty-five) days from the date of death.
3.2.5 Irrespective of these conditions a Flight Ticket becomes
invalid once all flights referred to in the Flight Ticket have been
completed, unless these flights have been previously rebooked, or you
have the right to rebooking regardless, according to the terms of
Our name can be abbreviated in the Flight Ticket to our Airline Code
as EW, Eurowings or in other ways. The departure airport for the first
section of the flight with our Airline given in the Booking
Confirmation should be taken as our address.
Unless expressly stated otherwise, Flight Fares only cover carriage
from the departure airport to the destination airport, including
taxes, fees and charges levied by the government, other bodies
entitled to do so or the airport operator. Ground transport services
between airports and from airports and city centres are not included.
Your Flight Fare is calculated with reference to our Tariff taking
into account the standard prices on the issuing date for the flight
date and route stated in the Flight Ticket. Changes to your flight
date or route – insofar as these are permissible at all – can
therefore affect the flight fare payable.
4.2.1 Certain additional services, which we provide at your request
in connection with your carriage, and special expenses which are
incurred by us when completing or honouring the carriage agreement
reached with you and/or which are caused by you or by a Passenger
authorised by you through the carriage agreement reached with you, are
not covered by the flight fare. For these services we will charge you
extra fees. Irrespective of this description, charges for services and
operating costs (e.g. excess baggage fees or rebooking fees) fall into
this category, as do refunds of expenses incurred and demands for
compensation for losses incurred (e.g. if bank debits are not honoured).
4.2.2 The conditions under which we are entitled to levy further
charges are set out in these Conditions of Carriage. Unless expressly
stated otherwise, the amount will be calculated according to our table
of charges (Article 17). The latest published version of the table of
4.2.2 (a) the time of booking, in the case of a service which we are
already obliged to provide as a result of the booking itself, such as
for example a rebooking (see Article 5.2.3) or the carriage of infants
under 2 years of age (see Article 7.3.1)
4.2.2 (b) the time at which the service is provided or of any other
circumstance, which causes us to charge a further fee, in all other cases.
Flight fares, taxes, charges and fees as well as further charges
(charges for carriage) are payable in Euros, unless a different
currency is indicated by us or our Authorised Agent, no later than at
the time of booking.
4.4.1 Unless otherwise stated the fare is due as soon as the
contract of carriage is finalised (compare Art. 3.1).
4.4.2 You can choose from the following payment options:
4.4.2 (a) Cash payments are accepted without restrictions for all
4.4.2 (b) With a RatePAY invoice you can pay the fare including any
fee-incurring supplementary services agreed on when the contract of
carriage is finalised by bank transfer. You can pay using RatePAY
invoices if the amount due is between 20 € and 2.000 €, if you have
given your private residential address in Austria or the Federal
Republic of Germany as the invoice and contact address during the
booking process, and if all other conditions in Article 23 have been
met. Once we have approved your request to pay using RatePAY, the
amount to be paid will be due for payment into the account of the
collecting agency on the 10th bank working day after booking, or at
the latest on the last bank working day before departure.
4.4.2 (c) With a SEPA direct debit invoice you can pay the fare
including any fee-incurring supplementary services agreed on when the
contract of carriage is finalised by bank transfer. Direct-debit
transfers are possible from any Euro account if there are at least
five banking days between the day of the booking and the day of the
first flight. To this effect you issue a SEPA direct-debit mandate
allowing us to debit from your account the payment due via SEPA direct
debit and at the same time instructing your bank to pay when due.
4.4.2 (d) There are no restrictions on payments made with by us
approved credit cards or by PayPal. You simply authorise us to debit
your credit-card or PayPal account or send a payment order to PayPal.
4.4.3 If, by way of Booking Confirmation, we have accepted the
method of payment which you have chosen, the Total Fare is deemed as
provisionally paid, until we ascertain or have reasonable grounds to
4.4.3 (a) the credit card, PayPal or bank account details provided
by you are incorrect or incomplete
4.4.3 (b) you are not the authorised owner of the credit card,
PayPal or bank account,
4.4.3 (c) for any other reason you are not entitled to access the
bank account, PayPal or credit card, either completely or to an extent
which will prevent you from honouring your financial commitment to us
as created by the carriage agreement,
4.4.3 (d) you have cancelled the debit authorisation which you
granted us or have not promptly returned to us the SEPA direct-debit
mandate fully completed by hand,
4.4.3 (e) the credit card company, bank or PayPal does not grant
payment of the amount requested by us on the basis of the debit
authorisation you granted us,
4.4.3 (f) the amount which we debit from your credit card, PayPal or
bank is transferred back into your account either in full or in part,
or the monies are returned to you in whatever way,
4.4.3 (g) as long as the RatePAY amount has reached the recipient’s
account no later than the date due.
4.5.1 Until the Total Fare is paid in full or according to Article
4.5.3 is deemed to be provisionally paid, we have the right to refuse
to provide all of the services which we have agreed to provide in this
agreement, in particular to refuse to carry you.
4.5.2 If one of the cases mentioned in Article 4.4.3 (a) to (g)
occurs, or if you do not keep to a payment deadline which we have
agreed with you, we have the right,
4.5.2 (a) to refuse to carry you until the full settlement of
4.5.2 (b) to block your online user access to our website and to
refuse further bookings from you, or for you as a named passenger,
4.5.2 (c) to pass your unrecovered debt to a debt collection agency,
4.5.2 (d) to inform the SCHUFA (German credit reference agency) of
your delay, in as far as we have ascertained in individual cases that
your behaviour is due to an inability or unwillingness to pay,
4.5.2 (e) in cases mentioned in Article 4.4.3 (f) (monies
transferred back), to charge you a reverse transfer fee according to
our table of charges (Article 17 "CBF") to cover the extra
expense and work caused to us in this case, insofar as you are
responsible for causing the reverse transfer and you do not prove to
us that no loss, or a smaller amount of loss than the amount of the
fee, was incurred by us,
4.5.2 (f) to demand that you refund any other losses incurred by us.
5.1.1 We only issue tickets together with a reservation. In the
unlikely event that this is not the case and you are issued a ticket
without a reservation, a reservation can be subsequently for a flight,
as long as there are still places available in the appropriate Tariff category.
5.1.2 We or our Authorised Agents will register your reservation(s).
On request we will supply you with written confirmation of your reservation.
5.1.3 Our Flight Fares are subject to conditions which limit or
remove your right to change or cancel your reservation.
5.2.1 In accordance with the following provisions, flights for the
same route can
5.2.2 Changes to bookings are allowed only up to before web check-in closes
before the scheduled departure time of the (original) flight. Changes
to bookings at a later time (changes to bookings retroactively) are
only permitted in the situations described in Article 3.2.2, Article
3.2.3, Article 3.2.4, Article 5.5.1, Article 9.1.2, and Article 9.2.2,
and only if the new booking occurs immediately upon the removal of the
cause of the hindrance.
5.2.3 Except in the situations described in Article 3.2.2, Article
5.5.1, Article 9.1.2 and Article 9.2.2, we charge a flat fee per
passenger and flight segment per booking change. You can find the
amount in our table of charges (Article 17 "RBK" of “NC1”).
In addition, the flight fare is determined as the fare payable for the
flight segment in question at the time of rebooking. If the flight fee
calculated in this way is higher, you must also pay the difference in
addition to paying the rebooking fee. If the new flight costs less, we
will however not refund the difference. In respect of the extra costs
payable by passengers in the case of rebooking, we make explicit
reference to our right to deny the provision of services (Article 4.5.1).
5.2.4 Changes to bookings can be carried out online (only possible
if the booking is carried out under the “Booking with Login” option),
via the call centre or in person at the departure airport. The new
flight dates must fall within the period of validity of the flight
ticket, unless there are circumstances under which we will extend the
period of validity of the flight ticket, in accordance with Article
3.2. It is only possible to change a booking to a flight, which, at
the time of the booking change, is loaded into our reservation system
and available for booking.
5.2.5 Provisions in Article 5.2 do not apply to changes to bookings
made under the flex option in Article 19.1, unless there is explicit
reference there to individual provisions.
5.3.1 Your seat is allocated when you check in. We hereby advise you
that you have no right to influence the choice of seat nor can you
occupy a seat other than the one allocated to you.
5.3.2 You may also reserve a specific seat or a seat with more
legroom depending on availability for a small charge per passenger and
route. Prices can be found in our table of charges.
5.3.3 We do, however, reserve the right to refuse reservation
requests and to reallocate at any time the seats allocated in
accordance with Article 5.3.1 or the seats reserved in accordance with
Article 5.3.2, if we deem it necessary for reasons of flight safety,
security or operating reasons, or if the information about the
passenger in question provided, as requested when reserving the seat,
is incorrect or incomplete. If you are thus deprived of a reserved
seat, we will refund you the reservation fee, as long as you are not
solely or predominantly responsible for the seat being refused.
You should verify whether reconfirmation is necessary with every
Airline which is carrying you on your journey. If it is necessary, you
must reconfirm with the Airline whose Airline Code appears on your
Flight Ticket for the flight in question.
If we legitimately cancel your reservation your Flight Ticket will
become invalid at the latest after the completion of the flights
concerned. The only case in which this does not apply is when these
flights were previously rebooked, or if you have the right to
rebooking regardless, according to the terms of Article 5.2. We
expressly advise you that in the case of your reservation being
legitimately cancelled by us you have no right to a refund of the
Total Fare already paid by you and that your obligation to pay any
still unpaid amounts remains unaffected, unless otherwise stated in
these Conditions of Carriage.
We reserve the right to review payment transactions to prevent fraud
and other fraudulent use. Therefore, we may use internal and external
sources. If fraudulent activities are suspected and/or detected we
further reserve the right to transmit information (personal data
included) to other subsidiaries within the Lufthansa Group (among
others Austrian Airlines, Eurowings, Germanwings, Brussels Airlines,
SWISS Global Air Lines AG, Edelweiss Air AG, SWISS International Air
Lines AG, Miles and More GmbH) which may review the data for its
6.1.1 In general the check-in desks for short- and medium-haul
flights open two hours before the scheduled departure time (for
flights from Tel Aviv, Tunis, Casablanca, Marrakech: 2,5 hours / for
flights from Algiers: 3,5 hours). We recommend that you arrive at
check-in two hours before departure. Passengers who have not arrived
at the check-in desk and presented themselves to the check-in staff by
at the latest 40 minutes before the scheduled departure of their
flight (for flights from/to Tel Aviv, Tunis, Marrakech: 60 minutes /
for flights from Casablanca, Marsa Alam: 50 minutes / for flights from
Algiers: 90 minutes / for flights from London-Heathrow,
London-Stansted: 45 minutes / for flights from Palma de Mallorca: 45
minutes / for flights from Moscow: 45 minutes) will no longer be able
to be checked-in. If you have booked a one-stop flight we recommend
that you use the specially marked transfer desks when you check-in
again at the airport where you catch your connecting flight, if such a
transfer desk is available. One-stop passengers will as a rule be
given priority treatment at a transfer desk and as such will be
checked in more quickly.
The check-in counter for intercontinental flights usually opens
three hours before the scheduled departure time. We recommend that you
present yourself at check-in three hours before departure. Passengers
who arrive at the check-in counter and present themselves for check-in
later than 60 minutes before the scheduled departure time can no
longer be checked in.
6.1.2 Notwithstanding the rules in Article 6.1.1 special check-in
times and restrictions on checked luggage do apply.
6.1.2 (a) for children travelling alone using the
unaccompanied-minor service as stipulated in Article 21. They must be
at the check-in desk at least two hours before the scheduled departure
time and made themselves known to the check-in personnel when checking in.
6.1.2 (b) for passengers wanting to check in at a special check-in
terminal outside the Airport. The necessary time that passengers must
be at the check-in terminal by and have made themselves known to the
check-in personnel when checking in is longer than at our check-in
desks at the airport and will be made available for each specific
location. This is why these terminals are generally open all day
irrespective of the specific flight time. Please be aware of this when
you plan your journey to these special check-in terminals as there may
be restrictions on checked luggage, which may not be carried as free
baggage as in Article 8.1 due to their bulkiness or other
difficulties. We have published separately information on those
airports with special check-in terminals and their relevant opening
and leadtimes, as well as any restrictions on checked luggage they may have.
6.1.3 In the interest of passenger safety we took immediate action
after the terror attacks in the USA on 11th Septemeber 2001. We
introduced the strong rules issued by the British Department of
Transport, Local Government and the Regions (DLTR) for British
airports and airlines, which lead to more frequent, stronger safety
measures. Please note that this may lead to certain delays.
6.1.3. (a) All passengers must produce a valid official photo-ID
document when they check in. This also applies regardless of national
immigration requirements for domestic flights and flights to and from
states within the Schengen agreement. For international flights
national immigration and exit regulations must also be complied with
and the necessary identity documents and any other required documents
and visas provided. Without such documents you will not be allowed to
check in for your flight. We ask for your understanding for the fact
that in the case of one-stop flights the required checks are carried
out before each flight segment individually and are limited to the
requirements of that individual flight segment only.
6.1.3 (b) The names on the identity document and on your Flight
Ticket (Booking Confirmation) must be the same. Only Passengers who
have made a booking can be checked in. You can not make a change
(passenger change) at a later date.
6.1.3 (c) Passengers and their Baggage will be subjected to a
thorough security screening by us. We are therefore entitled in
accordance with Article 8.6 to search you and your Baggage. Certain
items may not be carried into the cabin or are prohibited from being
transported in the aircraft in any way. You should therefore closely
observe these particular conditions set out in Article 8 when packing
your Baggage. This will make our job easier and will spare you any
trouble at check-in. When necessary we will have to ask you to
transfer items from your Cabin Baggage into a piece of your Checked
Baggage or even completely refuse to check in your Baggage.
You will find out at check-in which gate you need to go to. You
should be at your gate at least 30 minutes before the planned
departure time for short and medium-haul routes and 45 minutes for
long-haul routes. The gate closes 15 minutes before departure. If you
do not appear at your gate on time, we reserve the right to cancel
your booking. Please note that we have no influence over the process
or duration of the security checks. These are conducted at every
airport and are necessary before entering the gate area. We therefore
recommend that you go to the security area as soon as possible, as the
length of the waiting times may vary.
We reserve the right to cancel your reservation if you do not keep
to the check-in deadline or you do not arrive at the gate by the time
specified. This also applies if we were not able to check you in owing
to a reason specified in Article 6.1.2.
We can refuse to carry, or to carry any further, you or your
luggage, if we have reason to believe on the basis of certain facts that
7.1.1 this is necessary to observe current legal regulations, or
orders and regulations of authorities;
7.1.2 carrying you or your Baggage could endanger the health or
safety of others or could interfere with the physical welfare of other
Passengers or the crew;
7.1.3 your physical or mental state, including if under the
influence of drugs or alcohol, poses a risk or a danger to you, to
other Passengers, the crew or the property of others;
7.1.4 you have committed an offence as described in Article 11.1 on
a previous flight and we have reason to suspect that you could repeat
7.1.5 you have refused to cooperate with a security check;
7.1.6 you have not paid in full any Flight Fares, taxes, charges or
other fees levied by us;
7.1.7 you are not in possession of valid travel documents, you wish
to enter a country which you are only entitled to travel through or
for which you have no valid travel documents, you destroy your travel
documents during the flight or you refuse to hand over your travel
documents to the crew in exchange for a receipt when asked to do so;
7.1.8 you are unable to prove that you are the person named in the
Flight Ticket (Booking Confirmation);
7.1.9 you fail to follow our instructions relating to flight safety
7.2.1 Please note that we can only carry unaccompanied children,
disabled people, pregnant women, people who are ill or other people
who need special assistance if this has been expressly agreed with us
beforehand. Bookings for Passengers with special needs should
therefore be made via our call centre. This service is free of charge
for you. If a booking has been made via the internet, the call centre
must be informed as soon as possible and in detail of the assistance
requested, along with the Confirmation Number of the flight concerned.
7.2.2 Pregnant women may travel up to and including the 36th week of
pregnancy if they present a doctor’s certificate which confirms the
stage of their pregnancy. This limit must also be respected on the
7.2.3 Irrespective of the need of notification on an individual
basis and unless an arrangement has expressly been made to the
contrary, the following rules apply:
7.2.3 (a) Passengers with special needs may not sit next to
emergency exits for safety reasons.
7.2.3 (b) We can only carry a maximum of one Passenger per flight
whose disability requires the presence of an accompanying person,
unless the Passenger travels with their own accompanying person who is
there for this purpose. A person cannot be classed as an accompanying
person if he or she is responsible for accompanying more than one Passenger.
7.2.3 (c) Passengers’ foldable wheelchairs will be carried in
addition to the free baggage allowance (Article 8.1), at no extra
charge. However, it is not possible for us to carry wheelchairs with
wet batteries that are not sealed or leak-proof. If your wheelchair
runs on a battery, please note that wheelchairs or other
battery-operated mobility aids with a leak-proof dry or gel battery
can only be carried if the battery is not connected and ready for use
and if the battery terminal is protected against short circuits and
isolated. The battery must also be securely attached to the wheelchair
or mobility aid. As a rule we can carry a maximum of five
passengers with wheelchairs per flight (not applicable for flights to
and from the U.S.). We can only carry larger groups of passengers with
wheelchairs where specific arrangements have been made with us.
7.2.3 (d) For Passengers who have no mobility, or who cannot walk
without help, or cannot climb the steps into the aircraft or cannot
walk longer distances, wheelchairs are provided at the airport. It is
not possible to transport ill people who must lie horizontally, i.e.
who would require a stretcher, on our flights.
7.2.3 (e) Please understand that only one guide dog can be
accommodated per flight (not applicable for flights to and from the
U.S.). Guide dogs are carried free of charge and must be registered
using the contact form provided. Please read more about carriage of
animals in Article 8.10.3. Special rules apply for the United Kingdom
and Ireland relating to the import and export of animals. We would ask
you to seek information from the British Embassy, either from their
website at https://www.gov.uk/pet-travel-travelling-with-assistance-dogs or
by post at:
Britische Botschaft/British Embassy Wilhelmstr. 70-71
10117 Berlin Germany Tel +49 (0)30 20457-0
7.3.1 We only carry children who are younger than 12 years old if
they are travelling accompanied by a responsible adult. If the
accompanying adult is not a parent or legally entitled guardian, the
accompanying adult must produce a written declaration signed by all
persons who are legal guardians of the child, in which their agreement
to the child taking the flight under the supervision of the
accompanying adult is indicated.
7.3.2 Regardless of this, the entry and departure of children and
young people under 18, in line with the national legal provisions of
various countries, is dependent on providing proof of authorisation
for all those authorised to look after children. The requirements for
such proof may exceed those laid down in Article 7.3.1. It is of
utmost importance to note that adherence to national entry and exit
requirements is the responsibility of each passenger. We thus
recommend that you give yourself sufficient time before you travel to
ensure you have the correct information about said requirements and
the necessary documents from the competent national authorities.
7.3.3 Infants who are under 2 on the day of departure can only
7.3.3 (a) they are secured on the lap of the adult accompanying them
with an additional loop belt, which our staff will explain how to use.
In such cases we levy a flat-rate service charge for carrying the
infant, instead of the standard flight fare. You can find the service
charge amount in our Table of charges (Article 17).
7.3.3 (b) they occupy their own window seat next to the adult
accompanying them and if the infant is secured in a special child
restraint system explicitly approved by us. Please note that in this
case we charge the full children’s flight fare. We do not provide the
required child restraint system, which you must provide yourself. A
child restraint system can only be used if it is produced at the desk
during check-in and determined to conform to the child restraint
systems approved by us. The approved models can be found here.
In this case, the child restraint system is considered as free luggage
allowance within the meaning of Art. 8.1.2 (b). Please familiarise
yourself with your child restraint system’s operating instructions
before travelling, as the crew is not able to assist you with the
installation. If you cannot secure the child restraint system properly
then you must check it in as luggage.
The carriage of your Baggage is included in the Flight Fare, as long
as it meets our conditions for the Baggage allowance. Acceptable as
Free Baggage are
8.1.1 The carriage of your baggage is included in the flight fare as
long as it meets our conditions for the baggage allowance.
8.1.2 Accepted as free baggage is:
8.1.2 (a) luggage up to a maximum of 8 kg with maximum dimensions of
55 x 40 x 23 cm (in case of foldable garment bags max. 57 x 54 x 15
cm), which has not been checked in and which you take on board with
you as hand baggage after having presented it to us as such at the
check-in desk, provided it does not conflict with any legal or
official regulations or directives, such as those issued by the UK
Department of Transport or VO (EC) 1546/2006. In addition to this item
of hand luggage, it is also possible to bring an additional personal
item of luggage with maximum dimensions of 40 x 30 x 10 cm as hand
luggage (e.g. laptop bag, handbag or briefcase), as well as a baby
carrier or child car seat or buggy per child (buggies are transported
exclusively in the hold) and wheelchairs/orthopaedic aids (e.g.
mobility aids, wheelchairs are transported exclusively in the
8.1.2 (b) baggage, which qualifies as free baggage owing to a
specific provision of these conditions of carriage, a special
agreement with us or an explicit legal regulation, or which is exempt
from payment of a specific fee.
8.1.3 The transport of animals is regulated by Art. 8.10. Animals
are not considered as free baggage even if they otherwise fulfil the
specifications in Art. 8.1.2. (a).
8.1.4 You may not declare that luggage belonging to third parties is
your own and said luggage cannot be checked in as part of the free
baggage allowance. Nor can it be checked in to be transported as
special luggage or excess luggage.
8.2.1 Baggage, which does not qualify for inclusion in the baggage
allowance, owing to its weight, its bulkiness or other difficulties to
its being transported, can only be carried on payment of a
The details are as follows:
188.8.131.52 Checked luggage surcharge: We charge a luggage surcharge for
each piece of checked luggage. The surcharge must be paid immediately.
You can pay the checked luggage surcharge directly at the gate with a
debit or credit card. Cash payments can only be made at the ticket or
transfer desk. The checked luggage surcharge is reduced for one piece
of checked luggage (reduced luggage surcharge) if you register your
luggage for a fee no later than two hours before the scheduled
departure time, either online or by telephone via the call centre, and
pay the applicable surcharge using the specified payment method.
184.108.40.206 Excess baggage surcharge: there is no obligation for us to
carry checked luggage if the individual item of luggage exceeds 23 kg
(BIZclass: 32kg). If capacity is available, however, we generally
accept checked luggage of up to five items, none weighing more than 32
kg. In particular cases we require prior consultation.
If we accept to carry excess luggage, alongside the baggage
surcharge, in line with Article 220.127.116.11 we levy
18.104.22.168 (a) an excess baggage surcharge (”XBA/XMA”) for the first
item of luggage up to max. 9 kg of excess weight.
22.214.171.124 (b) an excess baggage surcharge (“XBB-XBE/XMB-XME”) per item
of luggage for additional items of luggage up to a maximum excess
weight of 9 kg.
126.96.36.199 Surcharge for bulky luggage: for the transport of checked
luggage, which is not secured in cases or other similar compact
receptacles, we levy special surcharges instead of the baggage
surcharge in accordance with Art. 188.8.131.52 and the excess baggage
surcharge in accordance with Art. 184.108.40.206. There is no obligation for
us to carry bulky luggage. As a rule, however, if capacity is
available, we will accept checked bulky luggage, if it is itemised as
a type in our Table of Charges (Article 17) and if the surcharge laid
down has been paid. In individual cases we require prior consultation.
8.2.2 Please find the respective surcharge fees in the Table of
Charges (Article 17) or by contacting our call centre or check-in
desks. The fees applicable are always those fees published on the day
of the respective flight. For obligatory prior registration for
services incurring charges the applicable fees are those published on
the day of registration. The fees laid down are per leg and are thus
calculated separately for the outward flight and the return flight.
When booking flights with a connection all legs between the first
point of departure and the final destination are counted as one leg.
8.2.3 Where we have the capacity to and if there is no safety
concern for the flight, after prior consultation with us, we do allow
you to use an "extra seat" to carry musical instruments,
which due to their weight or size are not hand luggage in line with
Article 8.1.2 (a), nor should they be handed in as special luggage.
220.127.116.11 This service can only be booked if there is an unoccupied
seat directly next to the seat you have reserved, or if you are
willing to be given a different seat, other than the one you reserved,
which fulfils this condition.
18.104.22.168 You can only book an "extra seat" via the call
centre or at a Airport Sales for a supplement amounting to the flight
fare at the time you add the extra seat in the relevant booking class
in BASIC fare for the leg concerned. If you book the extra seat on the
same day as the flight, the supplement will not be higher than the
22.214.171.124 We state clearly that an extra seat is an extra service
dependent on the flight booking and therefore cannot be rebooked or
cancelled by itself. Booking an extra seat does not entitle you to
take another person on board, nor does it entitle you to be credited
with miles on your Boomerang Club account.
We do not carry cargo on our flights. Baggage can therefore only be
carried as either Cabin Baggage or Checked Baggage, and must be
carried together with a passenger.
8.4.1 Your Baggage must not contain Items which could be used to
endanger the aircraft or people or property on board. These are
individually listed in the Dangerous Goods Regulations of the
International Civil Aviation Organisation (ICAO) and the International
Air Transport Association (IATA). This applies in particular to
126.96.36.199 Articles prohibited from being carried in the aircraft cabin
188.8.131.52.1 Guns, firearms & weapons Any object capable, or appearing capable
of discharging a projectile or causing injury including:
184.108.40.206.2 Pointed / edged weapons and sharp objects Pointed or
edged articles capable of causing injury, including:
220.127.116.11.3 Blunt instruments
Any blunt instrument capable of
causing injury, including:
18.104.22.168.4 Explosives and flammable substances Any explosive of highly combustible
substance which poses a risk to the health of passengers and crew or
the security of aircraft or property, including:
22.214.171.124.5 Chemical and toxic substances Any chemical or toxic
substance which poses a risk to the health of passengers and crew or
the security of aircraft or property, including:
126.96.36.199 Articles prohibited from being placed in hold luggage
If you are unsure about what items you may take with you, please
call us or ask at the check-in desk.
188.8.131.52 Items, whose carriage is forbidden owing to the national
legislation or official regulations of a country, via which or to
which the aircraft is flying.
184.108.40.206 Items which are justifiably judged by us as unsuitable for
carriage in the type of aircraft being used for the flight, because
they are dangerous, or because of their weight, odour or content,
their size or shape or because they are in any way delicate, fragile
or perishable, or because they will unacceptably affect the comfort of
220.127.116.11 Firearms and explosives, handguns, automatic weapons,
ammunition including blanks, gun sights, fireworks, flares, smoke
canisters and fire-crackers.
8.4.2 Firearms for sporting and competition purposes and a maximum
of 5 kg of ammunition may be carried in Checked Baggage when it is
declared at check-in and appropriately packed. The regulations of the
ICAO and IATA as referred to in Article 18.104.22.168. apply here. Special
check-in times apply in this case, which you should enquire about with
8.4.3 Weapons, such as antique firearms, swords, knives and similar
items can also be accepted as Checked Baggage at our discretion. They
are, however, not allowed in the aircraft cabin.
8.4.4 Your checked luggage must not contain any cash, jewellery,
precious metals, computers or other electronic equipment, negotiable
documents, documents of financial value or other valuables, fragile
objects, optical aids or perishables, keys, medicines, classified
business documents, prototypes or models, passports or other identity
cards and passes.
22.214.171.124 Televisions will not be accepted as checked baggage.
However, they may be transported in the cabin if they do not exceed a
maximum size of 55 x 40 x 23 cm and a weight of 8 kilograms and are
securely packaged against breakage. In this case, the television set
is considered hand luggage according to paragraph 8.1.2 (a) and
reduces your free luggage allowance accordingly.
8.4.5 We will not carry wheelchairs unless they have sealed and
leak-proof batteries (see also Article 7.2.3 (c)), we also will not
carry extra oxygen for personal use, stretchers, prams or motors.
8.4.6 Baggage equipped with a lithium battery, other than lithium
button cells (e.g. smart baggage) must meet the following requirements:
8.5.1 Apart from the exceptions mentioned in Articles 8.4.2 and
8.4.3 we will refuse to carry or carry further the items described in
Article 8.4. If all or part of your luggage is not transported
as a result of the circumstances described in Article 8.4 we cannot be
held responsible for the cost of storing and/or delivering those items
of luggage. The cost of storing and/or delivering such items will be
charged to you in a separate invoice.
8.5.2 We can refuse to carry Baggage when we justifiably consider it
to be not suitably and securely packed in a container fit for the
purpose. Information relating to packaging and unsuitable containers
can be provided on request.
For reasons of flight safety and security we can ask to search and
examine you and to search, examine and x-ray your Baggage. If we
cannot contact you, your Baggage can be searched in your absence. This
happens in order to ascertain whether your Baggage contains an item
described in Article 8.4.1, or a firearm, piece of ammunition or other
weapon which was not declared to us in accordance with Articles 8.4.2
or 8.4.3. If you do not consent to such a request we can refuse to
carry you and your Baggage. If a search or examination causes damage
or injury to you or an x-ray or examination damages your Baggage, we
are only liable for such damages, if we have caused them through
negligence of our duties.
8.7.1 After you have presented your Baggage to us, we will take
custody of it and attach a baggage identification tag to each piece of Baggage.
8.7.2 Each piece of Checked Baggage must have your name or other
personal identification attached to it.
8.7.3 Checked Baggage will, if possible, be carried on the same
aircraft as you unless we decide for safety, security or operational
reasons to carry it on an alternative flight.
8.8.1 If your Baggage does not meet the requirements set out in
Article 8.1.2 it must be checked in. In addition the following items
may not be taken into the cabin of the aircraft:
8.8.2 Every passenger may bring on board one item of hand luggage up
to 8 kg (in BEST and BIZclass, two items of hand luggage up to 8 kg
each) with maximum dimensions of 55 x 40 x 23 cm (for foldable garment
bags max. 57 x 54 x 15 cm), as well as an additional personal item of
luggage with a maximum size of 40 x 30 x 10 cm (e.g. laptop bag,
handbag, briefcase), one baby carrier or car seat per child, and
orthopaedic aids (e.g. mobility aids, but not wheelchairs) as hand
luggage on board. If we cannot stow your hand luggage on board, we
will transport it for free in the hold. Luggage that does not meet the
specifications set out here will be considered as checked luggage.
8.8.3 In addition to other restrictions on hand luggage, carrying
liquids and gels through security control is as a rule prohibited
within the European Union and many other countries (such as
Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia
and Norway). For security reasons, they must be disposed of at
The following exceptions apply:
Products and bags that do not meet requirements or that are closed
only with an elastic band or similar closure must be handed over.
Please present liquids and gels during hand luggage check without prompting.
To ensure fast boarding, please store any liquids and gels that you
do not urgently need during your flight in your checked luggage if possible.
8.8.4 Carrying liquids/gels/drinks purchased from Travel Value or
Duty Free Shops after security control is permitted until leaving the
security area for the first time. For connecting flights that require
another security check, please note the restrictions listed under
paragraph 8.8.3. After that point, it may be prohibited to carry those
objects on the connecting flight. Security controls at airports within
the EU, Switzerland, Norway or Iceland represent exceptions to this
rule:At those airports, carrying liquids/gels/drinks purchased from
Travel Value or Duty Free Shops during the previous flight is
permitted if they are packed in a transparent (STEB) bag sealed by the
sales staff, if the bag includes documentation of the same-day
purchase and the point of sale visible from the outside, and if the
bag remains closed and sealed up to the end of the last leg of the
flight. We strongly recommend getting informed about the regulations
specific to the destination or transit country prior to the flight.
8.8.5 Eurowings assumes no liability for objects that passengers are
not allowed to carry in their hand luggage and must thus be handed
over at security control. Please note that these restrictions apply
only to the transport of the above items in hand luggage and not to
luggage that is checked.
8.8.6 We will only transport objects that are
not suited for transport in the cargo hold (such as delicate musical
instruments) and that do not meet the requirements of Article 8.1.2
in the cabin if you notify us and we have given our permission beforehand.
Under certain circumstances, we will charge a
special fee. For the amount, please see Article 8.2.3, "Extra Seat".
8.9.1 You are required:
To collect your Baggage as soon as possible at the destination or a
stopover. If you do not collect your Baggage within a reasonable time,
we will charge a storage fee in accordance with our Tariffs.
8.9.2 We have the right to give Checked Baggage to the holder of the
Baggage Check, if issued, and the Baggage Identification Tag, without
further checks as to this person’s entitlement to the Baggage. This is
unless circumstances have been made known to us which give us cause to
doubt the entitlement of the Baggage Check holder to the Baggage.
8.9.3 If a person who requests a piece of Checked Baggage cannot
produce the Baggage Check, if issued, and the Baggage Identification
Tag, in order to identify the Baggage, we will only issue the Baggage
to this person if he or she can prove to our satisfaction their
entitlement to the Baggage.
The transport of animals is only possible with explicit permission
and only on short and medium-haul routes. Please note that we cannot
transport category 1 dogs. If statutory provisions do not allow for
unambiguous categorisation, the prevailing provision at the
destination airport shall apply. We only grant permission
for dogs and cats. Given our permission, we will transport animals
upon the following conditions:
8.10.1 You must ensure that animals to be transported are
accommodated in a suitable closed, watertight and bite-proof transport
bag (not a hard container), which may not exceed 40 x 40 x 25.5 cm in
size and 8kg (including animal) in weight. You must ensure that you
have all the health and vaccination certificates, import permits and
other documents required by the countries you are travelling to or
through. The animal must have enough room to stand up, turn round and
lie in a natural position. The animal may not be taken out of your bag
at any stage of the flight. The bag is to be stowed under the seat in
front of you for take-off and landing. Only one animal is allowed per
bag and person. Otherwise, the animals will not be accepted for
carriage. Carriage of animals can also be subject to further
requirements, which you can obtain from us on request.
8.10.2 Even when we have accepted to carry an animal, the animal and
its transport bag and food are not counted as free baggage. This means
you must pay a specific charge in accordance with our Table of Charges
(Article 17 “PETC”). We can only carry animals in the cabin.
8.10.3 Service dogs (e.g. guide dogs) accompanying passengers are
transported as additional free luggage allowance. Passengers who wish
to travel with a service dog must inform our central reservation
office beforehand on 0180 6 320 320. To ensure that all necessary
precautions can be taken, you are required to check in at least two
hours before the planned time of departure. Please refer to Article
8.10.4 We are not responsible for an animal, whose export, import or
health certification documentation or other documents, which are
necessary for the import or transit of the animal into a country,
state or territory, are incomplete or not in order. The passenger
carrying the animal must compensate us for any fines, costs, losses
and obligations incurred or imposed on us as a result of such
The carriage of urns, human corpses and parts of corpses, as well as
human organs is not permitted on our flights.
9.1.1 Flight times given in schedules can change between the date of
their publication and the date of departure. We cannot guarantee them.
9.1.2 Before we accept your booking we will indicate to you the
scheduled flight time, which is applicable at this time and this will
be given on your Flight Ticket. It is however possible that we will
have to change the scheduled flight time after we have sent you your
Booking Confirmation. If you give us a way of contacting you we will
make an effort to inform you of these changes. If a major change in
the timing of the flight occurs once you have already purchased your
Flight Ticket, which is not acceptable to you, and it is not possible
for us to rebook you onto another flight, you have in accordance with
Article 10.2 the right to a refund of the Total Fare.
9.1.3 Please note when planning your journey, that we are a
point-to-point airline offering direct connections at low prices.
Connecting flights and the services which accompany them are therefore
not offered by us. Should you still wish to combine more than one of
our flights, or combine one of our flights with a flight from another
airline, you do so at your own risk.
9.2.1 We will take all necessary measures to carry you and your
Baggage without delay. In order to achieve this to the best possible
satisfaction of our Passengers, in particular to avoid flights being
cancelled, we have the right in exceptional circumstances to allow a
flight to be operated by another Airline on our behalf and/or with
9.2.2 If your flight is cancelled, the departure time is delayed by
at least two hours or we fail to carry you despite your will to be
carried, you have the right in certain circumstances to compensation
and supplementary services. Your rights in this case, in particular
the exact conditions and the type and extent of services are
determined by the Regulation (EC) No. 261/2004 of the European
Parliament and European Council dated 11.02.2004. Written information
about this can be obtained at the check-in desk or at the gate.
9.2.3 Our liability for further damages remains unaffected by this
and is governed by Article 15.
The provisions of this article solely determine how reimbursement
claims are to be processed. Reimbursement of the flight price is
granted if a particular provision allows such reimbursement.
Reimbursement of taxes and fees not incurred is granted in every case.
For this scenario, the following applies:
10.1.1 Unless this Article states otherwise, we are entitled to make
a refund either to the Passenger named in the Flight ticket or to the
person who has paid for the Flight Ticket – upon production of
conclusive proof of payment. When payment is made by credit card or by
bank debit we will transfer the amount of the refund back to the
credit card or bank account unless agreed otherwise.
10.1.2 If a Flight Ticket has been paid for by a person other than
the Passenger named on the Flight Ticket, and it states on the Flight
Ticket that there is a refund restriction, we will only make the
refund to the person who paid for the ticket or on the instructions of
this person, we will make the refund to another person.
10.1.3 To file a reimbursement claim, please use our online
reimbursement form or send us an email (email@example.com) (be sure to include your
booking number) . The reimbursement will be made within 30 days of
filing the claim. You will not be charged a processing fee.
Unless otherwise expressly stated in these conditions of carriage,
the amount of refunds complies with legal provisions.
If you are solely or predominantly responsible for a circumstance,
which means it was impossible for us to carry you as agreed and we are
released from our duty to provide service (section 275 of the German
Civil Code), or if you espouse said circumstance, for which we are not
responsible, at a time when you are in default of acceptance, we
reserve the right to claim the fare. However, you must be allowed to
credit against us what we save due to release from service or acquire
from other use of our labour (section 326 of the German Civil Code).
We may refuse to refund a Flight Ticket, which is presented by us or
a government official as proof of your intention to leave a country,
until you can conclusively prove that you have permission to stay in
the country concerned or that you are leaving this country using a
different Airline or another mode of transport.
We reserve the right to pay the refund in the same manner and in the
same currency in which the ticket is normally paid for.
Other refunds are made only by the Airline, which originally issued
the Flight Ticket or through their Authorised Agents.
If it is our objective opinion that you conduct yourself on board in
such a way that you endanger the aircraft, any person or property on
board, or that you obstruct the crew in the performance of their
duties or you fail to comply with any instructions of the crew,
including instructions relating to smoking (also electronic
cigarette), alcohol or the use of drugs, or if you behave in such a
way which may cause objection, disturbance, damage or injury to other
passengers or crew, we may take such measures as we deem necessary to
prevent such behaviour from continuing, including physical restraint.
You can be removed from the aircraft and your further carriage may be
refused. You can be prosecuted for offences committed on board the aircraft.
For safety reasons we may limit or prohibit the use of electronic
equipment, including but not limited to mobile telephones, laptops,
recording equipment and radios, CD players, electronic games or
transmitting devices, including radio controlled toys and
walkie-talkies. The use of hearing aids and heart pacemakers is permitted.
The consumption of alcoholic drinks brought on board by Passengers
is not allowed.
We would like to inform you that we do serve peanut products on
board, and that there may be trace elements of unspecified nut
ingredients in meals and snacks. Additionally, other customers may
bring nuts on board. Hence, we are not able to guarantee a nut-free
environment on an Eurowings-operated flight. When making your travel
arrangements, we recommend that you assess the extent of any allergies
or other medical conditions.
12.1 If we make an agreement with a third party relating to
additional services for you, in order to provide services other than
carriage on board the aircraft, or if we issue a Flight Ticket or
Voucher/Receipt in respect of carriage or services (other than
carriage by air), which will be provided by a third party – such as
hotel reservations or car hire – we shall be acting exclusively as an
agent of the third party.
12.2 If we also offer you ground transport services, these may be
subject to other conditions. These conditions are available from us on demand.
12.3 Travel Media If you book directly through eurowings.com, this
exclusive offer allows you to download digital publications
(newspapers/magazines). The number of complimentary downloads depends
on the tariff. Once you have downloaded the maximum amount of free
publications you can of course purchase extra digital newspapers and
magazines. Prices vary depending on the publication and reflect market prices.
The amount you can download free of charge is limited per booking
but does not depend on the number of passengers.
There is no legal entitlement to this free offer.
The offer and sale of digital media is carried out via Media Carrier
GmbH, Muthmannstr. 1, 80939 Munich.
13.1.1 You are responsible for acquiring all of the necessary travel
documents and respecting all applicable laws, regulations, orders,
directives and travel requirements of the countries in to which, from
which and through which you are travelling.
13.1.2 Before the start of your journey you must submit all exit,
entry, health and other documents, which are required by the country
concerned by way of its laws, regulations, orders, demands or other
requirements, and you must allow us to make and keep photocopies of
these documents. We reserve the right to deny carriage to you if you
do not meet these requirements or your travel documents do not appear
to us to be in order.
13.2.1 If we are required to pay a fine or to pay detention costs,
or other expenditure on account of your failure to respect or abide by
the laws, regulations, orders, directives or other travel requirements
of the countries concerned, or your failure to produce the necessary
documentation, you are obliged to reimburse us on demand any expenses
incurred by us. We may use the value of the unused portion of your
ticket or your property which is in our custody as part settlement of
13.2.2 If you are refused entry into a country, you are responsible
for paying us for the cost of carrying you out of that country. The
price payable for carriage to the place where entry was refused or
denied will not be refunded by us.
If required, you must allow customs or government officials to
search your Baggage. We are not responsible for loss or damages which
you suffer as a consequence of this search or as a consequence of your
failure to comply with this demand.
You are obliged to undergo any and all security searches by
representatives of authorities, airport officials, carriers or us.
13.5.1 You acknowledge that your personal data is passed onto us for
the following purposes:
Carrying out a reservation, acquiring a Flight Ticket, acquiring
additional service and carrying out payment, preparing and offering
services, simplifying immigration and customs procedures and making
this data available to government officials relevant to your journey.
To these ends you grant us the authority to gather, store and use this
data and to transmit it to our offices, our Authorised Agents,
government officials, other Airlines or to those who are providing the
services named above.
13.5.2 Eurowings does not sell or rent your personal data to third
parties. We will only disclose your personal data, including payment
and flight booking information, to the institution issuing the credit
or bank card that you use to complete your booking. Eurowings will
disclose your data to trustworthy third parties solely on your
request. For example, we will transfer data from the Eurowings booking
form to the booking form of our cooperation partners so that you can
book hotels, reserve hire cars or purchase travel insurance quickly
and easily. Naturally, we will always obtain your consent before
transmitting any data. Data are collected or transmitted to government
institutions or authorities only as required by law.
13.5.3 In line with EU directive 996/2010, Eurowings offers every
passenger the option of appointing a contact person to be informed in
the event of an emergency. They can appoint this person through our
call centre. This information is linked to the booking and only used
for the purposes stipulated in directive 996/2010. It will be deleted
48 hours after the final flight listed in the booking.
You will find more information in our data protection provisions.
Carriage by us or by other Airlines on one Flight Ticket is seen as
one instance of carriage in accordance with the Convention. However,
please see Article 15.1.5..
15.1.1 The liability of other Airlines who are involved in your
journey is unaffected by the regulations set out in this Article and
is governed by their own terms or applicable legal provisions.
15.1.2 In no case does our liability exceed the amount of proven Damage.
15.1.3 We are only liable for indirect or consequential Damage if we
have caused these intentionally or through gross negligence. This does
not apply to indirect or consequential Damage arising from death,
injury or health damage to a person, which arose from negligence of
our duties. The terms of the Convention remain unaffected.
15.1.4 If the Damage was caused by or contributed to by the actions
of the person who suffered the Damage, we may be exonerated wholly or
in part from our liability in accordance with applicable law. This
also applies if the person who suffered the Damage failed to observe
their obligations in respect of damage limitation.
15.1.5 We are liable only for Damage occurring on our flights or on
flights of another airline who is providing on our behalf in place of
us the flight for which the passenger booked with us. Furthermore, if
we issue a Flight Ticket for carriage on the flights of another
Airline or accept Baggage for carriage on the flights of another
Airline, we are solely acting as agent for that Airline. Nevertheless,
in the case of Checked Baggage you have the right to claim
compensation for Damages against the first or last Airline in a
consecutive series of carriages as you see fit.
15.1.6 We are not liable for Damage arising from our compliance with
any laws or government regulations, orders or requirements or for
Damage which occurs when you or the Passenger do not comply with them.
15.1.7 Unless caused intentionally or through gross negligence, we
are not liable for errors or omissions in flight schedules or other
publications of flight times, nor for information given by our
Authorised Agents, employees or other representatives, relating to
flight departure or arrival information or the operation of flights.
15.1.8 Any exclusion or limitation of our liability shall apply to
and be for the benefit of our Authorised Agents, employees or other
representatives and any third party, whose aircraft is used by us,
including the third party’s Authorised Agents, employees and other
representatives. The total amount which can be recovered from us and
from such other people as compensation for Damage may not exceed the
amount of liability applicable to us.
15.1.9 Unless expressly stated to the contrary, the conditions of
this Section also apply without restriction to the specific cases set
15.2.1 If a Passenger is killed, wounded or in any other way injured
while on board the aircraft or while boarding or disembarking, our
liability is based upon
15.2.2 (a) We are not liable for damages exceeding the equivalent of
113.100 SDR in euros if we are able to prove that we or our staff took
all required measures to prevent these damages or if these measures
could not be taken, especially if a third party is solely at fault for
the damages by wrongful action or negligence.
15.2.2 (b) Furthermore, the exclusions set out in the Convention and
in applicable national law apply in full. We shall however not be
liable for further damages if we prove that the damages do not result
from the fault, negligence or illegal behaviour of us or our staff, or
that they exclusively resulted from the fault, negligence or illegal
behaviour of a third party.
15.2.3 In the case of such Damage we will without delay, and in any
event not later than 15 days after the identity of the natural
person(s) entitled to compensation has been established, make such
advanced payments as may be required to meet the immediate financial
needs of that/those person(s) on a basis proportional to the hardship
suffered. In the event of death this advance payment will be at least
the equivalent in Euros of 18,096 SDR per Passenger. This advanced
payment is in no way an admission of liability by us and may be offset
against any subsequent sums payable if we are later held liable. The
advanced payment is not returnable unless it is ascertained that the
Passenger is also partly or fully responsible for the Damage or if it
is subsequently proven that the person(s) who have obtained the
advanced payment caused or contributed to the Damage by negligence or
the person(s) who received the payment was/were otherwise not eligible
15.2.4 If we carry a Passenger whose age, mental or physical
condition is such that carriage poses a danger to the Passenger his or
herself, we shall not be liable for any kind of personal injury or
damage (including Death), insofar as it is caused by this condition.
Passengers for whom carriage could pose a risk on these grounds must
inform us beforehand so that we can check whether and under what
circumstances they may be carried without danger.
15.3.1 Our liability for damages through destruction, damage and
loss of Baggage and of objects of personal property belonging to
passengers is in accordance with the Regulation (EC) of the Council
dated 09.10.1997 about the liability of airline companies for the
carriage of passengers and their luggage by air transport, as worded
in the Regulation (EC) no. 889/2002 of the European Parliament and the
Council dated 13.05.2002, supplemented in the case of international
travel as defined by the terms of the Agreement and these Conditions
15.3.2 If Checked Baggage is destroyed, damaged or lost while it was
on board an aircraft of otherwise in our charge, we will not be liable
for damages if we prove that the damage was not caused by the
negligence, fault or illegal behaviour of us or of our staff or that
it was exclusively caused by the negligence, fault or illegal
behaviour of a third party.
15.3.3 In other cases, in particular in the case of damage to
baggage not checked in and the personal property of passengers, we
shall only be liable insofar as the damage was caused by our fault or
the fault of our staff.
15.3.4 In any case we reserve the right to prove that the person
suffering damages was wholly or partly responsible for causing the
damages, and in providing such proof we shall be free of liability.
15.3.5 Furthermore we shall not be liable if and as far as the damage
15.3.5 (a) is caused by the nature of the baggage or an inherent
15.3.5 (b) deals with the loss of or damage to objects, which,
according to Article 8.4, may not be included in the luggage, e.g. in
checked-in luggage such as fragile or perishable items, optical aids,
laptops, tablets, smartphones or other electronic devices (photo and
camera equipment, hard disks, video game consoles), jewellery, gold
and silver, money, bonds, securities or other valuables, keys,
medicine, business documents or samples, passports or identity cards;
unless we have exceptionally and expressly agreed to take the
corresponding items with us notwithstanding the provisions of Article 8.4.
15.3.5 (c) is caused by items in the passenger’s baggage. If these
items cause damage to the baggage of another passenger or to our
property, the passenger must compensate us for all damage and expenses
the air-freight carrier incurs.
This limitation to liability does not apply if we or our staff
caused the damage intentionally or through gross negligence.
15.3.6 Furthermore our liability shall be limited:
15.3.6 (a) in the case of transport solely within the Federal
Republic of Germany and for international transport within the area
covered by the Montreal Agreement to an amount in euros equivalent to
1,131 SDR per passenger,
15.3.6 (b) in other cases
15.3.7 The limitations to liability mentioned in Article 15.3.6 do
not apply, if
15.3.7 (a) You prove that the damages were caused by an action or
negligence on the part of us or of our staff, carried out either with
the intention to cause damage or negligently and in the knowledge that
damages would probably occur, or
15.3.7 (b) You have indicated to us when you checked in your baggage
an amount of money which was equivalent to the higher level of
interest attached by you to your baggage being delivered to your
destination, and you have paid the supplement which we charged for
this; in this case we will be liable for the amount of money which you
indicated, unless we prove that your interest in the baggage being
delivered was in fact lower than that indicated by you.
15.4.1 Insofar as we have to compensate loss and damages caused by
delay to carriage of Passengers or Baggage by air, our liability is
limited to a maximum amount equal to
15.4.2 We shall however be freed from liability for damages caused
by delay if we prove that we or our staff took all reasonable measures
to avoid the damages or that it was not possible to take such measures.
15.4.3 The measures in Article 15.3.4 and 15.3.7 apply accordingly.
15.4.4 These regulations apply accordingly, insofar as we have to
compensate loss and damages caused by non-carriage of Passengers or
Luggage or by cancellation of a flight. Insofar as compensatory
services are provided for in these cases by Regulation (EC) no.
261/2004 of the European Parliament and Council dated 11.02.2004 (cf.
Article 9.2.2) these will be included in the calculation of any
15.5.1 The acceptance of baggage by the owner of the baggage receipt
at the time that the baggage is handed out is sufficient proof that
the baggage was handed out in a good state and in accordance with the
carriage agreement, unless you prove the contrary. If you wish to make
a claim for damage compensation or a complaint relating to damage
sustained by checked baggage, you must inform us as soon as you have
discovered the damage, and in any event not later than seven (7) days
after claiming the baggage. If you wish to make a claim for damage
compensation or a complaint relating to delayed checked baggage, you
must inform us within twenty-one (21) days from the day when your
baggage was once again in your possession. All notifications of this
type must reach us in written form. A damage report registered at the
airport does not replace the need for a written statement to be sent
15.5.2 A claim for damage compensation of any kind in the case of
international carriage must be made within a 2 year period from the
day on which the aircraft landed at the destination or from the day
that the aircraft should have arrived, or from the day on which
carriage stopped. The method of calculating the period of limitation
shall be determined by the law of the court hearing the case. This is
also the case for national air carriage when enforcing claims that are
by their nature governed by the Montreal Convention.
The supervisory authority in charge is the
Luftfahrt-Bundesamt Hermann-Blenk-Strasse 26 38108
If you are travelling for personal reasons, you have the right to
contact the neutral German Conciliation Body for Public Transport
(Schlichtungsstelle für den öffentlichen Personenverkehr e.V., or SÖP)
in the event of disputes regarding flights: soep-online.de
For certain special cases supplementary special regulations govern
the carriage of you and your Baggage, which shall also become part of
the carriage agreement and are therefore also important. They apply to
the following points:
The regulations and conditions which are applicable in these
circumstances are available from us on request and can be consulted
and downloaded on our website.
Unless expressly stated otherwise, the charges indicated apply per
person and flight segment.
If you have booked a one-stop connection, the individual flight
segments will be charged separately. This applies to the following
additional services provided: BIKE, INF, PETC, SPEQ, GOLF, SEF and WEAP.
If your booking consists of an etix® ticket number and/or
a Eurowings flight booked via one of our partner airlines or at a
travel agency, luggage rules may vary. Please contact the relevant
airline or travel agency for more information.
€75 / £66 / CHF 87 / $87 /
CZK 1,929 / SEK 768 / NOK 715 / PLN 323 / HUF 23,927
Errors and omissions excepted.
A group booking consists of a flight booking for more than 9 people
under one single booking number in line with the specific conditions
in this Article. As long as no specific conditions in our General
Conditions of Carriage are infringed, they are still applicable.
18.2.1 Group bookings can only be made online. They cannot be made
by contacting the call centre or at the Airport Sales desk.
18.2.2 To make a group booking you must fill out the group booking
form on our webpage. Fill in the passenger data fields and the flight
dates and instead of filling in the passenger names, simply enter the
number of passengers. Fill out the whole form and send it to us online
by following the indications that appear on the screen.
18.2.3 We will then send you an individual, non-binding quote by
email. If you agree with the quote, you must send a signed fax to us
requesting the conclusion of a binding carriage contract based on our
quote. The requested group carriage contract is concluded, if we
confirm the quote to you via email within two working days (Monday to
Saturday) in an email with a booking confirmation.
18.2.4 Please note that you are the single contract partner, even if
you yourself are not in the list of passengers. The passengers you
specify (later) are the ones entitled to be carried. However, you are
our sole contact person when executing the air transport contract and
for any resulting obligations, in particular for the obligation to pay
the carriage charge. You must ensure that the necessary information,
such as the General Conditions of Carriage (GCC), flight schedule,
changes to flights, etc., is forwarded to group members in a timely
and complete fashion.
18.3.1 Passenger names must be filled out by using the link within
the booking confirmation. The names may be changed and/or replaced
free of charge until 4 days prior departure. Please make sure all
passenger names are entered correctly.
18.3.2 The right to carriage can be transferred free of charge to
people other than those already named as passengers, and missing or
incomplete given or surnames can be supplemented (change of passenger)
until the point stated in Article 18.3.1. After this time we charge a
flat-rate fee for a change of passenger, the amount of which you can
find in our Table of Charges (Article 17 ‘NC1’).
18.3.3 As long as there are seats available on the new flight,
flight bookings can be changed to another scheduled flight. Changes
cannot be made to the booked route. Except for the cases outlined in
Article 3.2.2, Article 5.5.1, Article 9.1.2 and Article 9.2.2 we
charge a flat-rate fee for each change to a booking per passenger and
per leg, the amount of which you will find in our Table of Charges
(Article 17 ‘BKG’). The flight fare depends on the applicable fare
bracket for the leg concerned at the time the booking is changed. For
changes to bookings for up to 9 people the flight fare for individual
bookings applies. For groups of more than 9 people a new group rate is
calculated and applied. If that flight fare is higher, as well as
paying the flat-rate fee as stated in paragraph 3 (‘BKG’), you must
also pay the difference. However, we do not allow refunds if the
amount is lower. Concerning any additional payment obligations arising
from booking changes, we would specifically refer to our right to
refuse services (Article 4.5.1).
18.3.4 Please note that a passenger change under Article 18.3.2 is
only possible up to two hours before the scheduled departure time of
the first leg (outward journey). Changing a booking under Art. 18.3.3
is only possibly up to two hours before the scheduled departure time
of the flight to be changed. Passenger changes and changes to bookings
are only then possible in the cases outlined in Article 3.2.2, Article
3.2.3, Article 3.2.4, Article 5.2, Article 9.1.2 and Article 9.2.2 and
when the change to the booking occurs immediately upon the removal of
the cause of the hindrance.
18.3.5 It is not possible to subsequently increase the number of
group members in the group-booking process. On group bookings for 12
or more passengers you have the right to cancel 10% (rounded down in
line with the number of passengers) of people’s reservations up to one
month before departure and be refunded the appropriate portion of the airfare.
Payments are to be made in line with the rules in Article 4.4.
The following conditions apply to GDS Groups:
The following supplementary rules apply to bookings for school trips:
A PDF or photo of the school badge must be provided on booking. One
companion may fly at no charge with every 10 pupils. The price offered
will be reserved for 30 days subject to availability. We will try to
reserve blocks of seats in the rear of the aircraft for school
classes, subject to availability.
19.1.1 Flights booked with a fare with the Flex option may / Fares
combined with the flex option can
(a) be rebooked as many times as you require for the same route and
passengers to another scheduled time within one year after the day of
the (original) booking, where there are seats available on the new
flight. You may not change the route and you can only change the
passenger up to two hours before the scheduled departure time in line
with the provisions in Article 5.2.1 a) and Article 5.2.3.
(b) be cancelled by terminating the booking without having to state
the reason. You can also just cancel individual legs or passengers
covered by the same booking number (e.g. outward or return flight). If
you cannot take the flight, you can cancel it within one year of the
date of the (original) booking even after the scheduled departure
time. If you exercise this right, we will reimburse you the fare of
the legs and passengers affected by the cancellation minus any
applicable flat-rate cancellation fee in line with Article 19.1.3.
19.1.2 Changes to bookings and cancellations are possible via the
call centre, in person at a Airport Sales desk up to 40 minutes before
the scheduled departure time of the flight in question or before web check-in closes
online via our website.
19.1.3 Changes to bookings are free, before the end of the calendar
day of the (last) booked scheduled departure time (Article 193 German
Civil Code (BGB) does not apply). Thereafter we levy a flat-rate
rebooking or cancellation fee, which you can find in the Table of
charges (Article 17, “RBX Flex”), unless you can prove that the fee
payable to us in the case of a cancellation where there is a
replacement available, in accordance with Article 649 paragraph 2 of
the German Civil Code (BGB), would be significantly less.
19.2.1 Connecting-flight fares allow you to book several consecutive
legs within our network in one booking (connecting flights). This
means you can fly to destinations in our network where there is no
direct flight from your departure airport. You don’t have to trawl
through flight connections and routes looking for flights that
connect; we do that for you.
19.2.2 You can only book connecting fares if our system offers this
fare for the route desired. This is also true if you want to combine
BASIC, SMART, BEST or BIZclass fares and the flex option. If you want
to combine other routes, you can book each route separately. In such
cases our general conditions apply.
19.2.3 Unless expressly indicated otherwise, the provisions in our
general conditions of carriage apply without restrictions for flights
booked at this fare.
Unless otherwise provided for in special provisions you are not
allowed to alter the booked fare at a later date.
Conditions for internet ticket sales for Deutsche Bahn AG apply,
unless otherwise stipulated in the following provisions. When you
register with “My Eurowings” and every time you log in to our
version as the only applicable terms. Any amendments to these terms of
use will be sent to you via email. If you do not object to said
amendments within four weeks after receipt of the notice, the
amendments will be taken as acknowledged by you. In the case of an
of your right to object and the legal consequences of not doing so.
The contracting party for your Rail&Fly online tickets is
Eurowings GmbH (click to print). Booking, payment and, where
applicable, reimbursement of Rail&Fly online tickets are carried
out exclusively through Eurowings GmbH.
Passengers must present the following to the ticket inspector on the
train: their Rail&Fly Online Ticket, their Eurowings booking
confirmation indicating the Eurowings flight they are travelling to
catch, and photo identification. If these documents cannot all be
presented, the Rail&Fly ticket loses its validity.
The passenger whose name is on the Rail&Fly ticket must be on
the train. If the ticket is invalid due to the reason stated above,
the passengers must pay the cost of the regular ticket including the
surcharge for buying a ticket on board the train.
Passengers themselves are responsible for catching the booked flight
on time. Please understand that we do not provide any information on
possible train connections nor accepts any liability for delays.
20.2.1 You can only purchase Rail&Fly online tickets to print
20.2.2 Rail&Fly Online Tickets can only be bought during the
fourth stage of the flight booking process via eurowings.com. You
cannot book Rail&Fly tickets when you book a blind-booking flight.
Once you have completed the booking process you can only then book
Rail&Fly tickets online in the “My Eurowings” section up to 1 hour
before the first flight. You will receive your Rail&Fly online
tickets after payment by clicking on a link, which is clearly visible
on the online booking confirmation as well as in the booking
confirmation sent by email. You are required to click on this link to
receive your Rail&Fly online ticket. To use the Rail&Fly
online ticket you are required to click on the download link to obtain
the Rail&Fly online ticket and print out the PDF document on
standard white DIN A paper (the barcode must be legible!). No tickets
are sent by post.
20.2.3 Rail&Fly Online Tickets are personal tickets; they are
not transferable, cannot be cancelled and are only valid in
combination with valid photo identification and a print-out of the
booking confirmation for the international flight concerned. The
passenger and the holder of the photo identification must be one and
the same. If multi-person tickets are purchased, then only the person
who made the booking must provide photo identification.
20.2.4 Rail&Fly Online Tickets can currently be issued for up to
nine people. If the flight is booked for two to nine passengers, only
one individual multi-person Rail&Fly online ticket can be issued
(single or return).
20.2.5 The Rail&Fly offer can only be used in connection with an
international flight booked at eurowings.com to or from a German
airport, or to and from any airport outside Germany with the exception
of Amsterdam, Brussels, Paris, Salzburg, Vienna or Zurich. You can
only book train tickets for routes paid in euros. If you fail to use
your flight tickets, the Rail&Fly ticket is no longer valid. We
reserve the right to levy an additional charge in the event of
20.2.6 Rail&Fly tickets cannot be booked if the airport chosen
as the destination of your return flight is different from the airport
you are departing from.
20.3.1 To process the carriage agreement the following pieces of
personal information are needed and will be forwarded by Eurowings
GmbH to the Deutsche Bahn Distribution Company (DB Vertrieb GmbH):
first name, surname, address, telephone number, email address. For the
rest the other Eurowings GmbH data protection provisions apply. They
can be viewed here.
20.3.2 The Deutsche Bahn Distribution Company (DB Vertrieb GmbH)
promises to collect, process and use this personal information, using
an automated system, for the exclusive use of carrying out the
carriage agreement in accordance with the applicable data protection provisions.
20.4.1 During the Rail&Fly Online Ticket procedure, the various
booking data are encrypted in a certificate and incorporated into the
paper print-out. During the ticket inspection process, these data and
the certificate are read by an inspection device, which deciphers the
certificate and displays the ticket data. The control unit stores a
control data record, which is compared with the booked Rail&Fly
20.4.2 Please ensure you have with you on board the train the
BahnCard, EC or credit card indicated as identification in the booking
process. Without the identification indicated in the booking process
the ticket is invalid and all passengers must purchase a ticket at
normal on-board fare on the train.
20.4.3 In cases of misuse (e.g. unauthorised multiple use of a
Rail&Fly online ticket) the journey is not covered by a valid
ticket. In such cases Eurowings will require the normal fare plus a
handling fee of €50 and the offending passenger will be banned from
using the online ticket process at both Eurowings Gmbh and at
http://www.bahn.de/ . Furthermore we reserve the right to bring a
charge for misuse. Control data records are automatically deleted
after 7 months.
The Rail&Fly online ticket is valid only in conjunction with the
online booking of an international Eurowings flight as defined in
Article 20.2.5 and with the accompanying documentation set out in
Article 20.2.3. It entitles the user(s) only to travel to and from all
German airports flown to by Eurowings.
Depending on the type of Rail&Fly online ticket (one-way or
return) you can use it on the day before the departure date, on the
day of departure as well as the day of the return and the day after
that. The period between outbound and inbound flights cannot exceed
two months. Outward and inward rail journeys must be directly to the
destination airports/home station. Departure and return airports do
not necessarily have to be the same.
The ticket allows first- or second-class travel within Germany on
all scheduled Deutsche Bahn AG trains (InterCityExpress, InterCity,
EuroCity, InterRegioExpress, RegionalExpress, RegionalBahn and S-Bahn
(urban trains)). IC, EC supplements and ICE surcharges are included.
Tickets are not valid on DB car transport trains, special trains,
InterConnex, Cisalpino and non-federally owned railways (NE railways).
Standard surcharges are applicable on ICE Sprinter and DB night
trains/CityNightLine services. Please reserve your seat before
departure at your nearest DB travel centre or at any DB agency. The
reservation fee is currently EUR €4.50 (2nd class) and €5.90 (1st
class) per individual journey and for a maximum of 2 trains (one
follow-on reservation). Rail&Fly tickets are not valid within
integrated public transport networks. When accompanied by
parents/grandparents, children under the age of 2 travel for free.
You can use all Deutsche Bahn AG trains as well as all means of
local transport of the participating Rail&Fly transfer partners to
and from the airport. Due to the fact that delays can never be
completely ruled out on public transport, you should choose the
connection that allows you to arrive at the latest two hours before
your plane departs. Each passenger is responsible for their own
punctual arrival at the airport. If you miss your plane, we accept no
liability for the late arrival of buses or trains.
The Rail&Fly online ticket cannot be cancelled or refunded. The
Rail&Fly online ticket can only be changed when a flight is
changed (only travel date) online at eurowings.com. When a flight is
changed, the additional charge is automatically transferred to your
new flight. Previously issued tickets are thus rendered invalid and do
not authorise travel.
Given current technology the communication of information via the
internet cannot be guaranteed to be error-free and/or available at all
times. Eurowings is therefore neither liable for the continuous and
uninterrupted availability of the online booking system nor for any
technical and/or electronic errors during a booking, over which we
have no influence, particularly with regard to the delayed processing
or adoption of offers.
This service allows children aged 5 or over up to and including 11
to travel as an unaccompanied minor without being accompanied by a
responsible adult as laid down in article 7.3.1. The care service for
children travelling alone is an additional service we provide for a
fee. Alongside the regular flight fare, there is an charge to be paid,
which you can find in the table of charges (article 17).
21.2.1 Our accompanied minor service for children travelling by
themselves is only offered on selected direct flights in limited
numbers. It thus cannot be combined with connecting flights (Article 19.2).
21.2.2 The care service for children travelling alone can only be
booked by telephone at the call centre or in person at a airport
counter. Internet bookings are not possible.
21.3.1 As well as being in possession of the booking confirmation
and a valid official photograph identity document in accordance with
article 6.1.2 (a), the child travelling alone can only board if the
personally signed care service form for children travelling alone,
which is filled out in full by the legally responsible adult is
presented at check-in and the required proof is produced. You can
obtain a care service form for children travelling alone online or at
any airport counter.
21.3.2 On the care service form the legally responsible adults must
confirm for children travelling alone that Eurowings has the right to
exercise the rights and duties of parental care toward the child
travelling alone during the flight, in particular to look after,
supervise and act for the child, as well as to oversee their journey.
The name of the person the child travelling alone is to be handed over
to at the destination airport should also be given.
21.3.3 Proof that the legally responsible adult is said person must
be provided by the presentation of the appropriate documentation, with
copy attached. If this is the child’s parents, in principle an excerpt
from the family register or birth certificate are sufficient. When
handing over the child, the legally responsible adults or those people
delegated by them must prove their identity by presenting a valid
official photo ID. When the legally responsible adults do not appear
in person at the departure airport, a copy of their official photo ID
must also be attached.
21.3.4 The child travelling alone must be accompanied to the
check-in counter at the airport and then to the departure gate by the
legally responsible adults or a responsible adult chaperone authorised
by the legally responsible adults in writing on the care service form
for children travelling alone. At the check-in counter the legally
responsible adults or the authorised chaperones will receive an
authorisation to allow them to accompany the child travelling alone
through the security controls to the departure gate. Only at that
point will the child travelling alone be left in the charge of us and
a staff member designated by us. To pass security, please remember the
applicable security provisions on carrying dangerous objects and
liquids. The chaperone must remain at the airport until the plane has departed.
21.3.5 Please be aware that the required formalities will lead to a
longer check-in time. Notwithstanding article 6.1.1, those children
travelling alone that do not arrive at the check-in counter and
present themselves for check-in to the check-in staff at the latest
two hours before the scheduled departure time will no longer be checked-in.
21.3.6 The person the legally responsible adults authorise on the
care service form for children travelling alone to pick up the child
travelling alone must present a valid official photo ID to prove their
identity to Eurowings.
21.3.7 If the child travelling alone cannot be handed over as
foreseen to the person authorised by the legally responsible adults
because said person did not come to the destination airport or did not
arrive at the right time, or cannot prove their identity to Eurowings
by means of a photo ID, Eurowings is authorised to take all steps to
ensure the welfare of the child. This includes the right to carry the
child back to the departure airport to hand them back over to the
legally responsible adults.
21.3.8 The legally responsible adults must reimburse Eurowings the
additional costs and expenses arising from article 21.3.7, unless said
costs can be traced back to a breach of duty on the part of Eurowings.
When the child has had to be returned to the departure airport, the
regular flight fare at the time of the decision to send the child
back, as well as the surcharge for the care service for children
travelling alone must be paid.
21.3.9 For the rest the general provisions of these conditions of
carriage apply for the transport of the child travelling alone.
Using blind booking you can book flights at attractive fixed fares.
You simply choose the departure airport, the travel date and a group
of destinations and the actual destination is revealed once you have
completed the booking process.
22.2.1 Blind-booking flights can only be booked on the
German-language website specifying your valid email address. Simply
follow the indicated booking steps.
22.2.2 Blind booking flights are always return flights. You can book
flights for a maximum of nine people up to 45 days in advance.
22.2.3 Please note that the flight times and corresponding routes
stated by Eurowings are binding. You will find out the times and
routes of the destinations we have selected for you from the booking
confirmation, which we will send you via email immediately after the
booking process is completed. You need this booking confirmation and
your valid photo ID to obtain a boarding pass at airport check-in. The
booking confirmation is also your invoice showing all taxes and fees
22.2.4 We recommend you check your booking information carefully and
print it out. If you do not receive a booking confirmation from us by
email (due to an incorrect email address, for example), please contact
the call centre.
For an additional €5 per passenger and destination you can exclude
destinations from the blind booking group and thus customise it to
Blind booking tickets cannot be refunded.
Blind booking flights can only be booked if our system has made
flights available for the desired destination group.
22.6.1 Reservations can only be changed by contacting the call
centre. The costs per person:
22.6.2 We do not allow cancellations for blind booking flights.
Unless expressly stated otherwise the arrangements of our general
conditions of carriage apply without restrictions to your blind
The following additional terms and conditions of trade apply between
you and Eurowings for all contracts of carriage concluded
with Eurowings paid for with a RatePAY payment type. In case of
dispute, these additional terms and conditions take precedence over
any contradictory Eurowings general conditions. There is no contract
concluded between you and RatePAY Ltd (abb. RatePAY) unless
specifically stated. RatePAY payment types are only available to
customers as defined in § 13 of the German Civil Code (BGB) who are at
least 18 years of age. Eurowings reserves the right to check your
creditworthiness. For further details please consult the RatePAY data
protection declaration. If the RatePAY payment type you selected is
not available due to Eurowings’ or the purchaser’s turnover threshold
being reached, Eurowings reserves the right to offer you an
alternative method to settle your invoice. Eurowings has delegated to
RatePAY all claims and related ancillary rights arising from the use
of RatePAY payment types.
Additional General Terms and Conditions and Data Protection Notice
of RatePAY GmbH
We work together with RatePAY GmbH, Franklinstraße 28-29, 10587
Berlin (hereinafter "RatePAY") to offer you convenient
payment methods. If an effective air transport agreement between you
and us enters into effect through the use of a RatePAY payment method,
we assign our payment claim to RatePAY. When using the RatePAY payment
method instalment payment, we assign our payment claim to the partner
bank of RatePAY GmbH.
If you select one of the RatePAY payment methods offered here, you
consent to the forwarding of your personal and order data to RatePAY
GmbH to process your booking and contract, to verify your identity,
and to assess your creditworthiness. All details can be found in the
Additional General Terms and Conditions and Data
Protection Notice for RatePAY payment methods, which are part of
these General Terms and Conditions and which come into effect whenever
you opt to use a RatePAY payment method.
By means of the Save Your Price Option offered by Eurowings on
selected flights, you can reserve a flight price for 72 hours for a
charge. You select the flight number, date, time and number of
passengers as usual on eurowings.com. After this, you have 72 hours to
convert the flight reserved at the guaranteed price into a binding
24.2.1 You can use the Save Your Price Option exclusively on
eurowings.com. You only need a valid email address and your contact
details. If you choose to convert the option into a final flight
booking within the 72 hour period, you can do so either via
eurowings.com or our call centre. Please note that for telephone
bookings additional service charges apply.
24.2.2 For all short- and medium-haul flights, Save Your Price can
be purchased at a charge of €2 per passenger and per journey leg. For
destinations, there is a charge of €10 per passenger and per
Example: two passengers Hamburg – Palma de Mallorca via Cologne = 2
passengers x €2 = €4
24.2.3 Save Your Price can only be used for flights up to three
weeks (21 days) before departure.
24.2.4 The 72-hour period of Save Your Price starts once the charge
has been successfully paid. Within this period, we will use your
personal details to communicate information relating to the ‘Save Your
Price’ product by email.
24.2.5 We recommend to carefully check and print out your booking
information. If you do not receive your booking confirmation from us
by email (for example due to an erroneous email address), please
contact the call centre.
Save Your Price expires automatically after 72 hours if not used.
The fee charged is not refunded.
If you still require more time following the expiry of the 72 hours,
you will have to purchase a new Save Your Price option. The current
flight price at the time on eurowings.com applies. Save Your Price
cannot be extended.
Save Your Price can only be used for flights up to three weeks (21
days) before departure. Furthermore, Eurowings reserves the right to
limit the availability of the option.
A paid and purchased Save Your Price cannot be cancelled. If not
used it expires automatically. The €2 or €10 per Save Your Price per
passenger and per journey is not refundable.
During the price safe period, the number of passengers, the flight
routes, the date and/or the time of the flight and the passenger types
(adults, children etc.) cannot be changed. Change can only occur after
expiration of the option according to the normal conditions applying
to booking modifications.
Except where specifically otherwise stated, the regulations of our
General Conditions of Carriage apply in full to your flight purchased
by Save Your Price.
Bid for Upgrade lets you bid for an upgrade to the BIZclass fare
immediately after booking until about 73 hours before your flight’s
departure. You cannot place a bid after this deadline. To participate,
you must purchase a SMART or BEST fare ticket for a direct Eurowings
flight for which BIZclass seats are offered. You will not be charged
any booking or registration fees for upgrade bids.
Unfortunately, for technical and legal reasons, it is not possible
to place an upgrade bid for group bookings, bookings with other
airlines or bookings for unaccompanied minors.
Your bid is only valid if you have not yet checked into your
flight. You will keep your original booking class; only the
service class will be upgraded. This means that the fare conditions
for your original SMART or BEST fare ticket – including terms of
cancellation, rebooking fees and mileage credit – remain unchanged.
Any additional services you have booked will also be unaffected.
Accepted upgrade bids are non-transferable and non-refundable and are
only valid for the flight and date indicated. This also applies for
flights originally booked in the SMART Flex or BEST Flex fare.
We will save the contract text. You can view the terms of the
contract at eurowings.com by entering your log-in information or your
name and booking code in the “My flight/My Eurowings” area of the
website. Independent of this contract, you may also view our General
Terms and Conditions at any time and save them for your own purposes.
Unless agreed upon otherwise, we will process this contract in
German or English.
Bid for Upgrade is an additional offer that is legally independent
of the contract of carriage and is subject to special terms and
conditions, which the customer can view after logging in.
You have the opportunity to purchase an upgrade to the More Legroom,
BEST or BIZclass area once on board our long-haul flights*.
126.96.36.199 The upgrade can only be purchased on board. To do this,
please contact our crew directly. You may pay by credit card or cash.
Please note that upgrades purchased on board only include the on-board
products of the new fare, such as seating and service. Other
advantages of this fare are not included in the upgrade.
188.8.131.52 The price of the upgrade depends on the fare you originally
booked. Our crew on board will be happy to inform you about the exact prices.
184.108.40.206 You will receive the same amount of Boomerang Club or Miles
& More miles for on-board upgrades as you would have received for
your original booking class and ticket price. Upgrades do not come
with additional miles in relation to the ticket/fare originally booked.
On-board upgrades are subject to the availability of More Legroom,
BEST and BIZclass seats.
Upgrades that have already been purchased cannot be cancelled.
Unclaimed upgrades are forfeited.
You have the opportunity to purchase an upgrade for long-haul
flights on the ground at the ticket or transfer counter. Please note
that cash is not accepted at the gate.
220.127.116.11 The upgrade can only be purchased at the counter. To do
this, please contact our staff. You may pay by credit card or cash.
18.104.22.168 The price of the upgrade depends on the fare you originally
booked. We will be happy to inform you about the exact prices.
22.214.171.124 You will receive the same amount of Boomerang Club or Miles
& More miles for upgrades purchased on the ground as you would
have received for your original booking class and ticket price.
Upgrades do not come with additional miles in relation to the
ticket/fare originally booked.
The regulations in our General Conditions of Carriage apply
unconditionally to your flight unless explicitly stated otherwise.
If your journey was for personal reasons and in the event of a
dispute, you can appeal to the impartial cross-operator German
Conciliation Body for Public Transport (SÖP, registered association)
Fasanenstraße 81, 10623 Berlin,
soep-online/welcome Online complaint form
To be used in the event of:
We would also draw your attention to the rules of procedure of the
German Conciliation Body for Public Transport (registered association).
The European Commission is also preparing a platform for online
dispute resolution (ODR). You can find the platform at http://ec.europa.eu/consumers/odr/. This platform
may be used to resolve complaints.