If your flight is delayed and you have been notified that more information will be provided, this means we are not yet able to foresee the effects on your flight. In the case of a flight delay, we need to investigate various factors before further steps can be clarified.

We ask you to understand that our employees at the airport, as well as in the service centres, will have no further information until that time. However, please do not leave the security section of the airport despite the prolonged waiting time, as changes may arise at any time.

We will make every effort to get you to your destination as soon as possible. Please be patient. We will keep you informed.

  Contact details

Air passengers who have provided their contact details will be informed of any changes by SMS or email. Passengers who have booked a flight via eurowings.com can also go back to “My Eurowings” on the website to enter their personal contact details.

 View flight status

You can also view your flight status conveniently on the go using our mobile portal, or the Eurowings iPhone or Android App.

 More information:

If there are any irregularities in your flight, we want to help you as much as possible. You can find all information on delays and cancellations here.

Dear passengers, we do our best to carry out your flights as planned and to get you to your destination on time. Unfortunately, we are not always successful.

In this case, we want to give you as much support as we can. We have pulled together information here that can best support you during your stay or your onward journey:

Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

• Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
• Transport of pets
• Seat reservations
• Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
• Boarding with a wheelchair
• Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
• Train connections to airport

Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

Fare upgrade

Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

Note:

Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

 Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).

Please contact the Eurowings call centre.

Convenience at your fingertips, anytime and anywhere: the mobile services from Eurowings allow you to find and book our attractive flights in just a few steps. Whether you use your Internet-enabled mobile phone or the even easier Eurowings app for iPhone or Android, it couldn't be more flexible!

1. In our mobile view, click on "Book flights" and choose your preferred departure and destination airports. Also enter the travel dates and number of passengers. All available flights will then be displayed, and you can choose between our three fares: BASIC fare, SMART fare and BEST fare.
2. To complete the booking process, please follow the instructions step by step.

The process is even faster if you already have an account. Haven't saved your customer details yet? No problem: during the booking process you will be given the option of registering. The next time you book, you can take advantage of the many benefits an account has to offer.

If you selected the Flex Premium option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

• Via our website under "My flight"
• Via our mobile services under "Manage flights"
• Via our call centre
• At our airport counters

With Flex Premium, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

 Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).
Please contact the Eurowings call centre.

Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

The charges applicable for travelling with musical instruments can be found in this table.

A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

Exception:

Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

Extra seat

You can book an extra seat for your cabin baggage till 24 hours before departure from 10€ per seat and routes depending on availability. Please notice that the booking of an extra seat for carrying extra hand baggage (e.g. music instrument) is only possible via the call center or the station.

Note:

Eurowings accepts no liability for musical instruments carried in the cabin.
All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex Light or Flex Premium option. 

• Flex Light is currently part of the Eurowings flexibility guarantee and therefore included in all bookings free of charge. This option allows unlimited free flight changes until 40 minutes before departure. Only the price difference to the new flight will be incurred.
• Flex Premium can be added to SMART, BEST and BIZclass tariffs for an additional charge and allows unlimited free rebooking and cancellation until the Web Check-in closes.

Changing the date of your flight

1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
2. Select the flight you wish to change.
3. Enter the new flight date.

You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

If you booked your flight with the Flex Premium option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. Flex Premium also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

Note:

If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

 Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).
Please contact the Eurowings call centre.

Changing the passenger name

You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

Costs

If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

Note:

If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name. However, if you add Flex Premium to your booking, you will not be charged extra for the more expensive flight.

Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

More information on carrying musical instruments as hand luggage

Exceptions:

Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

Costs:

There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

Please note that we do not accept unaccompanied luggage.

Further information about registering luggage at a later date

Note:

Eurowings accepts no liability for musical instruments carried in the cabin.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have anEW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Only Eurowings gives you the option of downloading your digital newspaper or magazine before take-off when you book your flight directly at eurowings.com. To do this, just use the link on your Eurowings booking confirmation. Alternatively, go to the Eurowings Travel Media information page and enter the download code provided in your booking confirmation.

Each booking gives you access to a certain number of free downloads, which varies depending on which fare you booked. Of course, you always have the option of purchasing other digital newspapers and magazines as well.

Now you can enjoy digital travel media throughout your flight. Since 1 March 2014, electronic devices such as tablets can remain switched on and be used in flight mode during all stages of your flight (taxiing, take-off, flight, landing), as described in the FAQ "What electronic devices can I use on board?". This gives you the opportunity to download your digital magazine or newspaper from the Eurowings Travel Media portal before take-off.

The number of free downloads applies to each individual booking, regardless of the number of passengers booked. There is no legal entitlement to this service.

Media Carrier GmbH, Muthmannstr. 1, 80939 Munich, Germany, is responsible for all provision and sales of digital media.

You can check in with your mobile phone at the earliest 72 hours and at the latest 3 hours before departure. You can check in with your mobile phone for domestic flights at all German departure airports and at many other European departure airports even up to 40 minutes before departure.

How it works:

1. Use the mobile services homepage, the "Check-in" item or the "Manage flights" area in the main menu to check in with your mobile phone.
2. You will need your six-digit booking number and the surname under which the booking was made.
3. During the check-in process you can choose whether to receive your boarding pass by SMS or email, or whether you would prefer to save your boarding pass in Passbook/Wallet or in the Eurowings app for iPhone or Android.

If you have a My Eurowings account and are registered to use our mobile services, under "Check-in" you will find an overview of flights for which you are now able to check in. If you are a registered customer, we will also remind you on your personalised homepage 72 hours before departure that your flight is now ready for check-in.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

There are various options available for checking in:

1. Airport check-in service

All passengers who purchased their flights up to 31st March 2020 are entitled to free of charge airport check-in service. However passengers flying on Eurowings flights who purchase their tickets post 1st April 2020 might not have airport check-in service included free of charge within their fare benefits.

As a general rule, passengers holding BASIC bookings do not have this service included as their fare benefit, while passengers holding any other fare have the option to check-in at the airport free of charge. For more details on fare entitlements please visit the following page.

Some categories of passengers have the option to check-in at airport counter without any additional fees regardless of the purchased fare. See the full list here.

All passengers who do not have airport check-in service included as a free of charge option within their fare entitlements and who do not perform online check-in (or self check-in at one of our self service machines, where available) might incur a fee of EUR 5 per passenger per flight. Mentioned fee could be paid in credit card only (at either check-in counter or service counter, depending on technical equipment). Do note that cash payments are in general not accepted (even though they might be accepted in certain specific cases at a dedicated Eurowings service counter). Non-compliance with detailed rules and instructions might result in denied boarding for the passenger.

2. Self-service check-in

Passengers can use our convenient self-service check-in option at Dresden, Dusseldorf, Hamburg, Hanover, London Heathrow, Munich, Stuttgart and Vienna airports.

Here too, your hand luggage must not weigh more than 8 kg or exceed the maximum dimensions of 55 x 40 x 23 cm.

If you would like to take larger or heavier luggage with you, you can use our baggage drop-off counter. This is much faster than the check-in counter, as this counter is only available to those dropping off luggage.

3. Web check-in

On the "web check-in" page you can check in comfortably and free of charge from your office or from home. This option has the clear advantage of saving time and stress, as you can check all travellers in at the same time. All you need is your six-digit booking code or your etix® ticket number and a printer.

Go to web check-in

4. Mobile check-in

The Eurowings mobile services allow you to check-in free of charge whilst on the move using just your mobile phone with an internet connection. You can check in via your browser or, even more conveniently, via the Eurowings app for iPhone or Android. This method simply requires your six-digit booking code and the surname under which the booking was made. During the check-in process you can choose whether to receive your boarding pass via SMS or email, or whether you would prefer to save your boarding pass in Passbook/Wallet or in the Eurowings app.

Mobile check-in: Find out more

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

We offer a variety of booking options tailored to your individual needs. Choose from the following:

Book online

Book your flight quickly and conveniently from work, home or when you're on the go.

1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
2. After you have confirmed your entries by clicking on the "Search for flight" button, you all available flights that match your search criteria will be displayed, including prices and fare conditions.
3. Follow the instructions step by step until you have completed the booking process.
4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to further manage your flight.

Note:

You can pay for online bookings with a credit card, PayPal, a voucher, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

Book on your mobile phone

Booking doesn't get any more flexible than this: book your flight using the browser on your Internet-enabled mobile phone. If you have a smartphone, it's even easier: download the Eurowings app for iPhone or Android.

find out more about booking flights on your mobile phone

Note:

You can pay for mobile bookings with a credit card, PayPal, a voucher, on account or by direct debit.

Book by telephone

We will be happy to give you personal assistance with your booking for a processing fee and will answer any questions you may have, for example regarding excess luggage or travelling with children.

How to reach us:

+49 (0)221 599 882 22 (The international rates of your phone service provider apply)

Book at the counter

Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

Note:

If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

If you booked your flight online or via our mobile services, you can change your travel dates by mobile phone up to before web check-in closes before departure, as long as the person travelling and the route remain the same.

How it works:

You can change your booking via the mobile services home page or by going to "Manage flights". If you have an account and are registered for our mobile services, you can also access the booking change option via your personalised home page.

If you change your flight date online, your fare must remain the same. If you want to change the fare, you may do so by telephone or at the airport counter up to 72 hours before departure.

Charges

When you change your booking, you must pay a fixed charge and any fare difference that may apply. We also charge an admin fee when you change your booking over the telephone or in person, unless you have booked your flight with the Flex Light or Flex Premium option. Flex Light is currently included free of charge in all bookings as part of the free Eurowings Flexibility Guarantee. You can change your flights free of charge as often as you like up to 40 minutes before departure. Only the price difference to the new flight will be charged. 

You can check the status of your flight via the homepage or the main menu of our mobile services, or you can keep an eye on the flight status via the flight monitor on our homepage. Just enter your flight number or your chosen route.

If you have a Eurowings account and are registered for our mobile services, you can also track the status of your flight on your own personalised homepage.

If you unsubscribe from our SMS Newsflash service, your mobile number will be deleted from our database immediately.

You will receive between one and three text messages from us per month with our attractive flight offers and news updates.

At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

If you have booked a Eurowings flight in combination with a flight from another airline, unfortunately even the segments of the trip carried by Eurowings cannot be viewed or managed using Eurowings online services. This concerns services such as check-in, flight status, booking changes and adding reservations, among others.

You can find useful information about flights booked at eurowings.com in combination with other airlines here.

Would you like to use your new mobile phone number for our service? If so, you must first unsubscribe from our service with your old mobile phone number and then resubscribe with your new number. Your old number will be deleted from our database and all future text messages will be sent to your new mobile phone number.

If you cannot book services for your flight booking at eurowings.com, please check the details on your booking confirmation to make sure that these are the same.

If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

Flights with our partner airlines

At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

If you cannot book services for your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

If you cannot view or manage your flight online, please check the details on your booking confirmation to make sure that these are the same.

If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

Flights with our partner airlines

At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

If you cannot find your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

If you are unable to check in online, we recommend you to go through the following check-list:

• Double check if web check-in is available for your flight. Online check-in service is unfortunately not yet available on all the airports we fly to.
• Verify if it’s the right time to check-in. As a general rule, the service is made accessible from 72 hours up to 3 hours prior to your flight’s departure, but some exceptions do exist.
• Make sure that the information you are inserting when initiating Web Check-In are an exact match to what is indicated on your flight booking confirmation.
• Get acquainted with the airline that operates your flight. For example, if your itinerary involves flights exclusively or partially operated by one of our partner airlines, you might have to Web Check-in via partner airline’s website. This should be indicated within your booking confirmation we sent you via email (most often with the subject “Your Lufthansa Group booking”).
• Do you remember requesting or purchasing one of our special services (e.g. travelling with your pet in cabin, purchasing an extra seat for comfort, travelling with reduced mobility, transporting weapons & ammunition or similar)? If so, do note that online check-in might be prohibited due to different safety and technical requirements. In such cases, check-in at the airport counter would be conducted free of charge for the passengers holding a special service that has been confirmed and paid for (regardless of purchased fare entitlements).

For security reasons, airlines are obliged to report to foreign authorities the personal information of all passengers using the Advance Passenger Information System (APIS). This regulation generally covers the reporting of information on your identity and travel documents (passport, national ID card).

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

At Eurowings, we are looking to grow. This means more flights, more destinations and, most of all, more Eurowings. No other airline in Europe is growing as fast as we are. But expanding a fleet like ours takes more than just a few months. So, in the meantime, we will be relying on our strong, renowned partner airlines.

That is why certain aspects of our offer may be modified for some Eurowings flights. This applies to both the range of on-board services and cabin design. Of course, we will bring you to your destination safely and on time. We hope you enjoy the flight. Thank you for your understanding. 

You will find useful information about our partner airlines here.

You must confirm your subscription to ensure that you are the owner of the mobile phone number and to confirm that you wish to subscribe to our service.

If you do not enter the confirmation code at germanwings.com/newsflash, you will not receive any further text messages from us.

No. We will only send you text messages to let you know about our attractive flight deals.

Your mobile phone number will be treated as strictly confidential and will not be passed on to third parties. It will only be used for our SMS Newsflash service.