c/o Eurowings Aviation GmbH
Tel.: +44 (0) 330 365 1918
(Calls to 03 numbers cost the
same as calling 01 and 02 numbers and count towards inclusive
allowances on landline and mobile packages. From abroad, calls to 03
numbers are charged at the prevailing international rate.)
Responsible for all content
Großenbaumer Weg 6
Press inquiries: firstname.lastname@example.org
Großenbaumer Weg 6
CR Nº 66807/Commercial Register Dusseldorf
ID Nº: DE 133500868
Dr. Jörg Beißel
Chairman of the Supervisory Board:
Competent supervisory authority
Conciliation Body for Public Transport
If your journey was for personal reasons and in the event of a
dispute, you can appeal to the impartial cross-operator German
Conciliation Body for Public Transport (SÖP, registered association)
Fasanenstraße 81, 10623 Berlin,
To be used in the event of:
- denied boarding, delay or flight cancellation;
- destruction, damage, loss or delayed transportation of
- destruction, damage or loss of items worn or carried
by the passenger;
- problems faced by disabled passengers or
passengers with reduced mobility when using air transport
- any more general disputes arising when the consumer
alleges that the business is not trading fairly;
- you have already contacted Eurowings and have not received an
answer within two months or
- you have not reached agreement
with Eurowings on the processing of your complaint or the fulfilment
of your claims.
- your monetary claim is between 10 € and a
maximum of 30,000 €.
- your complaint has not already been
processed by a national supervisory authority, e.g. the Federal
Office for Civil Aviation, is or was not pending before a court of
law, and has not been settled in a similar way.
journey was for personal reasons.
We would also draw your attention to the rules of procedure of the
German Conciliation Body for Public Transport (registered association).
The European Commission is also preparing a platform for online
dispute resolution (ODR). You can find the platform at http://ec.europa.eu/consumers/odr/. This platform
may be used to resolve complaints.
Publication regarding the female quota of Eurowings GmbH
Due to German legislation on equal opportunities for women and men
in executive positions in both the private and the public sector the
supervisory board of Eurowings GmbH has to determine target quotas and
timelines for women at the supervisory and executive board.
The executive board for its part has to determine target quotas and
timelines for the first and second management level below the
For this reason the supervisory board determined a target quota of
30% for women on the supervisory board of Eurowings GmbH and a target
quota of 0% for women on the executive board. Both target quotas have
been determined to be achieved by December 31st, 2016.
The executive board determined a target quota of 22.2% for women on
the first management level below the executive board and a target
quota of 29.2% for women on the second management level below the
executive board. Both target quotas have been determined to be
achieved by December 31st, 2016.