The United Kingdom is taking steps to help stop the spread of COVID-19.

1. To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom.

2. You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.

3. It is a legal requirement that you wear a face covering on public transport in the UK.

Failure to comply with the above measures is a criminal offence and you could be fined. Please visit the website of the UK border control for detailed public health advice and requirements for entering the UK.

In accordance with the new quarantine regulation of the Federal Ministry of Health, new regulations apply to those entering Germany since 8 November:

• Travellers returning to Germany from a country classified by the RKI as a risk area are obliged to enter domestic quarantine for a period of ten days. Returnees to the state of North-Rhine Westphalia are exempt from this regulation.

• On the fifth day after entry, returnees from risk areas can carry out a corona test. If the test result is negative, the quarantine can be terminated early. Since 1 December onwards, corona tests will be subject to a charge for returnees from risk areas.

• Travellers must enter their address of residence in the digital entry form before entering Germany. All passengers are required to carry proof of registration with them on entry to Germany. Upon request, it must be presented to the carrier or the Federal Police.
   

New regulation effective from 14 January:

Returnees from risk areas are obliged to get tested upon their return to Germany. Children under 6 years of age are exempt from the testing obligation. Depending on the 7-day incidence of the risk area, the required test date differs as follows from 14 January:

• Risk areas with 7-day incidence 50 - 200: The test can be done within 48 hours before entry or immediately after entry (PCR and antigen possible). Business travellers with a stay of less than 72 hours are exempt from the testing obligation.

• High-risk areas with 7-day incidence > 200: The test (PCR and antigen possible) must be done within 48 hours before entry, otherwise transport may be denied. Transfers are possible without testing.

• High-risk areas with corona mutations (UK, Ireland, South Africa): The test (PCR and antigen possible) must be done within 48 hours before entry, otherwise transport may be denied. 

You can find 7-day-incidence rates per country on the website of the World Health Organization or Statista. Further information and exemptions for certain groups of people can be found in the leaflet of the Federal Ministry of Health and on their website. 

Due to the Corona crisis, the entry into many countries is strongly regulated and sometimes changes occur at short notice. Some countries require an online registration up to 48 hours prior to entry and the completion of a health questionnaire.

Please check the government website of your destination country for further information or consult the IATA Travel Centre. For German residents, entry requirements per country are found here.

The health of our passengers and staff is of utmost importance to us. Many measures have already been taken to protect our guests and employees during the current corona crisis. 

• From September onwards, you can only be exempt from wearing a mask onboard for medical reasons if you present a medical certificate. 

• You can find the form for the medical certificate to download here.

• In addition, passengers who are unable to wear a mask during the flight must present a negative Covid-19 test. The test result may not be older than 48 hours at the scheduled start of the journey. 

Together we ensure that safe travel remains possible even in times of Corona.

Please find more information on the mask obligation in our General Conditions of Carriage, Article 11.5 as well as on our page about infection control.

Dear passenger,

We are aware that the unclear news situation regarding the danger and spread of coronavirus (COVID-19) can be worrying for air travellers. Given these circumstances, we appreciate your continued trust in us.

The health and safety of our passengers and employees is our highest priority. We would therefore like to provide you with comprehensive information on the current situation and our measures.

The situation is currently challenging for everyone. We assure you that all Eurowings employees are doing their best to help you as quickly as possible.

We therefore ask for your patience and thank you in advance for your understanding.

Your most frequently asked questions: 
 

Is my flight taking place?
Please check your current flight status regularly and our current flight schedule.

Can I rebook my flight and how?
Yes, this is possible free of charge. Please note these conditions and instructions.

What can I do if my flight is cancelled?
In case of flight cancellation, you can rebook your flight, request a flight voucher or request a refund.

Further information about free rebooking, entry restrictions and service information can be found here.

• Cancelled flights

• Operating flights