The current staff shortages at airports and in air traffic as a whole are presenting airlines like us with enormous challenges. This can lead to longer waiting times at check-in counters and security checkpoints. However, we do our utmost every day to bring our guests to their destination as scheduled. Should this not be possible for us in some cases due to the current situation, we would like to support you as best we can. On this page, we provide helpful tips for the preparation of your trip and inform you about alternatives in case your flight should be affected by changes. Please also check the website of the airport you are traveling from. Some services, such as FastTrack at the security checkpoint, may not be available at all airports due to the current situation.
There are a few ways you can best prepare for your trip and spend the time at the airport as relaxed as possible:
Find out about the status of your flight in advance
Arrive at the airport early and if possible checked in online
At some airports, it is possible to check in baggage on your own ("Self Bag Drop") with a baggage label that you print out from the machine.
After check-in, proceed directly to the security checkpoint and then immediately to the gate
Our call center is experiencing a high volume of callers due to the current situation:
You can use our online self-service tools for most of your booking changes here.
For Eurowings Discover flights from Frankfurt or Munich:
Please Check in online. Also consider our evening before check-in
Status of your flight
We ask all passengers who have planned a Eurowings flight to regularly check the current status of their flight before travelling to the airport at www.eurowings.com or via the Eurowings Customer App. Passengers can also contact the Eurowings Call Center at any time, however waiting times are longer as usual due to the current situation.
What if my flight is affected by irregularities?
If your flight is affected by irregularities, you can find helpful information here.
In the event of a flight cancellation, you can rebook your flight, request a flight voucher or request a refund.
Contact details:
Air passengers who have provided their contact details will be informed of any changes by SMS or email. Passengers who have booked a flight through eurowings.com can retroactively enter their personal contact details in the „My Eurowings" section.
Please note:
If your booking was made on an etix® ticket number (e.g.: 220-1111111111) or if you have booked a Eurowings flight on the lufthansa.com website or with one of our partner airlines, please contact the Lufthansa reservations office or the corresponding airline to change the flight date.
If you booked your flight through an operator or travel agent, please contact the tour operator or travel agent directly.