A technical malfunction at the German Air Navigation Services Centre in Langen may affect the Lufthansa Group flight plan.

We ask all passengers who have planned a Eurowings flight within the strike period to regularly check the current  status of their flight before travelling to the airport.

Air passengers who have provided their contact details will be informed of any changes by SMS or email. Passengers who have booked a flight through eurowings.com can retroactively enter their personal contact details in the „My Eurowings" section.

Eurowings is constantly striving to improve every passenger’s travel experience and level of satisfaction. Among other things, we are improving our boarding processes, which we will first test in a pilot project at Cologne/Bonn Airport.

A station-wide test run is planned from 06 March 2019 at Cologne/Bonn Airport, where the new processes will be applied to all Eurowings gates. More stations will follow in the summer.

Our status customers and BIZclass guests enjoy the highest priority. You can look forward to consistently smoother priority boarding. 

We are upgrading the product for SMART customers: you can now also enjoy priority boarding. 

The hand luggage and boarding rules will be applied more clearly and consistently in the future for BASIC customers. Check in your hand luggage free of charge at our check-in desks and travel more conveniently:

• You avoid the restrictions on liquids and gels
• You save time at the security checkpoint
• You have your hands free on your way to the gate
• You can enjoy more seating comfort on board
   

Please note that storage space in the cabin is limited. On fully booked flights, we may ask you to check in your hand luggage when you get to the gate, even if you have met all requirements for hand luggage. This is free of charge (as long as you have met all hand luggage requirements), and you will be able to retrieve your hand luggage on arrival at luggage claim. If your hand luggage does not comply with the requirements, a fee will be charged according to ABB.

Checked and cabin baggage equipped with a lithium battery (so called Smart Baggage) can only be carried if the lithium battery has been removed from the baggage. The lithium battery must be carried separately in the cabin.

Due to safety reasons, baggage where the lithium battery cannot be removed, is forbidden for carriage.

No other airline in Europe is growing as fast as Eurowings is. That means more flights, more exciting destinations and, most of all, more Eurowings! But expanding a fleet like ours doesn’t just happen overnight. In the meantime we will be relying on our strong and renowned partner airlines to operate some of our flights.

While some things may be a bit different to what you’re used to, such as the cabin design and range of on-board services, our promise to bring you to your destination safely and on time remains. We hope you enjoy the flight and thank you for your understanding. You will find useful information about our partner airlines here.

Your Eurowings Team

Several authorities - including those in the U.S.A., Canada or Hong Kong - have banned the Samsung Galaxy Note 7 from board for safety reasons. Based on these decisions, Eurowings has prohibited this phone on all Eurowings and Germanwings flights.

The phone must not be carried on board, hand baggage or checked baggage. Eurowings does not provide any storage facilities, so we ask all our passengers not to take the phone on board. In other case boarding will be denied. Samsung has already started a recall action for this device.