The United Kingdom is taking steps to help stop the spread of COVID-19.

1. To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom.

2. You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.

3. It is a legal requirement that you wear a face covering on public transport in the UK.

Failure to comply with the above measures is a criminal offence and you could be fined. Please visit the website of the UK border control for detailed public health advice and requirements for entering the UK.

In accordance with the new quarantine regulation of the Federal Ministry of Health, new regulations will apply to those entering Germany from 8 November:

• Travellers returning to Germany from a country classified by the RKI as a risk area are obliged to enter domestic quarantine for a period of ten days.

• On the fifth day after entry, returnees from risk areas can carry out a corona test. If the test result is negative, the quarantine can be terminated early.

• As of November 24, returnees from risk areas to the state of North Rhine-Westphalia (Cologne/Bonn, Dusseldorf, Dortmund, Muenster/Osnabrueck, Paderborn) no longer have to undergo a ten-day quarantine.

• Travellers must enter their address of residence in the digital entry form before entering Germany. All passengers are required to carry proof of registration with them on entry to Germany. Upon request, it must be presented to the carrier or the Federal Police.

Further information and exemptions for certain groups of people can be found in the leaflet of the Federal Ministry of Health and on their website. 
 

Due to the increasing number of new Corona infections, the Robert Koch Institute declared the following regions from our current flight schedule as risk areas:

• Austria: Graz, Klagenfurt, Linz, Vienna, Innsbruck, Salzburg

• Bulgaria: Burgas, Sofia, Varna

• Belgium: Brussels

• Bosnia & Herzegovina: Sarajevo

• Croatia: Split, Dubrovnik, Rijeka, Osijek, Zagreb, Zadar

• Cyprus: Larnaca

• Denmark: Copenhagen

• Egypt: Hurghada

• France: Nice, Marseille, Paris, Lyon, Calvi (Corsica), Bastia (Corsica)

• Great Britain: Birmingham, Edinburgh, London, Manchester, Newcastle

• Greece: Athens, Kavala, Thessaloniki

• Ireland: Dublin

• Iraq: Erbil

• Italy (Mainland): Bari, Brindisi, Bologna, Milano, Napels, Rome, Pisa, Venice, Verona, Lamezia Terme

• Italy (Sardegna): Cagliari, Olbia

• Italy (Sicily): Catania, Palermo

• Kosovo: Pristina

• Lebanon: Beirut

• Malta

• Montenegro: Tivat

• Netherlands: Amsterdam

• Norway: Oslo

• Romania: Bukarest, Timosoara

• Serbia: Belgrade

• Spain (Mainland): Alicante, Barcelona, Bilbao, Jerez de la Frontera, Malaga, Valencia

• Spain (Balearics): Ibiza, Menorca, Palma de Mallorca

• Sweden: Gothenburg, Stockholm, Arvidsjaur

• Switzerland: Basel, Zurich, Geneva

• Portugal: Lisbon, Porto, Faro

• Poland: Wroclaw, Gdansk, Krakau, Posen, Stettin, Warsaw

• Tunesia: Tunis

Returnees from the affected areas will be obliged to go into domestic quarantine for a period of ten days from 8 November 2020. You are also obliged to register with your local health authority using the digital entry form. On the fifth day after entry, returnees from risk areas can undergo a corona test. After a negative test result has been obtained, the quarantine can be ended early.

You can find more information and an overview of all risk areas on the websites of the Robert Koch Institute and the German Foreign Ministry.

In addition, you can download a leaflet of the German Ministry of Health for people returning from risk.

With the Eurowings Flexibility Guarantee you can change your flights free of charge up to 40 minutes before departure. Only the price difference to the new flight will be charged.

The health of our passengers and staff is of utmost importance to us. Many measures have already been taken to protect our guests and employees during the current corona crisis. 

• From September onwards, you can only be exempt from wearing a mask onboard for medical reasons if you present a medical certificate. 

• You can find the form for the medical certificate to download here.

• In addition, passengers who are unable to wear a mask during the flight must present a negative Covid-19 test. The test result may not be older than 48 hours at the scheduled start of the journey. 

Together we ensure that safe travel remains possible even in times of Corona.

Please find more information on the mask obligation in our General Conditions of Carriage, Article 11.5 as well as on our page about infection control.

Due to the Corona crisis, the entry into many countries is strongly regulated and sometimes changes occur at short notice. Some countries require an online registration up to 48 hours prior to entry and the completion of a health questionnaire.

Please take a little time before departure and prepare yourself for the requirements of the respective destination country. 
 

Important note for passengers travelling to Greece, Spain or Italy:

• Greece:
  The online registration must be done at least 24 hours before departure to Greece. After filling out the form you will receive a QR code. This code must be shown on the day of travel in printed form or on your smartphone at check-in and/or boarding. Without a QR Code, the flight and the entry to Greece will be denied. In some cases, the confirmation email is also accepted at check-in, provided that the online registration has taken place at least 24 hours before departure.
  
  

• Spain:
  Air travellers must always fill out a form on the Spain Travel Health Portal for health checks. You will then receive a QR code, which must be presented upon entry. Registration can be done at the earliest 48 hours before intended entry. This can also be done via the free SpTH app.
  
  

• Italy:
  Online registration prior to arrival is required for all passengers with the following destinations: Lamezia Terme (SUF), Olbia (OLB), Cagliari (CAG), Palermo (PMO), Catania (CTA)
  
  

• Cyprus:
  The online registration must be done at least 24 hours before departure to Cyprus. After filling out the form you will receive a confirmation. This confirmation must be shown on the day of travel in printed form or on your smartphone at check-in and/or boarding. Without a confirmation, the flight and the entry to Cyprus will be denied. Additionally you may be charged with a 500 euros fine.
  

Please check the government website of your destination country for further information or consult the IATA Travel Centre.

Dear passenger,

We are aware that the unclear news situation regarding the danger and spread of coronavirus (COVID-19) can be worrying for air travellers. Given these circumstances, we appreciate your continued trust in us.

The health and safety of our passengers and employees is our highest priority. We would therefore like to provide you with comprehensive information on the current situation and our measures.

The situation is currently challenging for everyone. We assure you that all Eurowings employees are doing their best to help you as quickly as possible.

We therefore ask for your patience and thank you in advance for your understanding.

Your most frequently asked questions: 
 

Is my flight taking place?
Please check your current flight status regularly and our current flight schedule.

Can I rebook my flight and how?
Yes, this is possible free of charge. Please note these conditions and instructions.

What can I do if my flight is cancelled?
In case of flight cancellation, you can rebook your flight, request a flight voucher or request a refund.

Further information about free rebooking, entry restrictions and service information can be found here.

• Cancelled flights

• Operating flights