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A technical malfunction at the German Air Navigation Services Centre
in Langen may affect the Lufthansa Group flight plan.
We ask all passengers who have planned a Eurowings flight within
the strike period to regularly check the current status
of their flight before travelling to the airport.
Air passengers who have provided their contact details will be
informed of any changes by SMS or email. Passengers who have booked a
flight through eurowings.com can retroactively enter their personal
contact details in the „My Eurowings" section.
Eurowings is constantly striving to improve every passenger’s travel
experience and level of satisfaction. Among other things, we are
improving our boarding processes, which we will first test in a pilot project at Cologne/Bonn Airport.
A station-wide test run is planned from 06 March 2019 at
Cologne/Bonn Airport, where the new processes will be applied to all
Eurowings gates. More stations will follow in the summer.
Our status customers
and BIZclass guests
enjoy the highest priority. You can look forward to consistently
smoother priority boarding.
We are upgrading the product for SMART customers: you can now
also enjoy priority boarding.
The hand luggage and boarding rules will be applied more clearly
and consistently in the future for BASIC customers. Check in
your hand luggage free of charge at our check-in desks and travel
Please note that storage space in
the cabin is limited. On fully booked flights, we may ask you to
check in your hand luggage when you get to the gate, even if you
have met all requirements for hand luggage. This is free of
charge (as long as you have met all hand luggage requirements),
and you will be able to retrieve your hand luggage on arrival at
luggage claim. If your hand luggage does not comply with the
requirements, a fee will be charged according to ABB.
Checked and cabin baggage equipped with a lithium battery (so called
Smart Baggage) can only be carried if the lithium battery has been
removed from the baggage. The lithium battery must be carried
separately in the cabin.
Due to safety reasons, baggage where the lithium battery
cannot be removed, is forbidden for carriage.
No other airline in Europe is growing as fast as Eurowings is. That
means more flights, more exciting destinations and, most of all, more
Eurowings! But expanding a fleet like ours doesn’t just happen
overnight. In the meantime we will be relying on our strong and
renowned partner airlines to operate some of our flights.
While some things may be a bit different to what you’re used to,
such as the cabin design and range of on-board services, our promise
to bring you to your destination safely and on time remains. We hope
you enjoy the flight and thank you for your understanding. You
will find useful information about our partner airlines here.
Your Eurowings Team
Several authorities - including those in the U.S.A., Canada or Hong
Kong - have banned the Samsung Galaxy Note 7 from board for safety
reasons. Based on these decisions, Eurowings has prohibited this phone
on all Eurowings and Germanwings flights.
The phone must not be carried on board, hand baggage or checked
baggage. Eurowings does not provide any storage facilities, so we ask
all our passengers not to take the phone on board. In other case
boarding will be denied. Samsung has already started a recall action
for this device.