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We would like to make your journey as pleasant as possible, save you long waiting times at the airport and prepare you for the respective entry processes. Due to the Corona crisis, entry is heavily regulated in many countries. Some countries require online registration and the completion of a health questionnaire before entry.
Changes in entry regulations can sometimes be announced at short notice. Currently, Greece and Spain require online pre-registration. This must be done at least 48 hours before arrival. After completing the form, you will receive a QR code, which you will need on the day of arrival to be able to enter your destination country.
Italy now also requires a pre-registration online at five airports.
Please take a little time before departure and prepare yourself for the requirements of the respective destination country. These can be found on the government website of the respective country.
The health of our passengers and staff is of utmost importance to us.
Wearing a mouth and nose protection on all journeys with Eurowings has become mandatory from June 8, 2020. We kindly ask you to please wear masks at the airport as well.
Due to changed regulations at aviation security controls in Germany, you are currently only allowed to carry one piece of hand luggage. This also applies if your booked fare includes an additional piece of hand baggage or personal items. We will be happy to check in every piece of hand baggage that complies with the regulations for you free of charge.
Please find more information on the mask obligation in our General Conditions of Carriage, Article 11.5 as well as on our page about infection control.
We are aware that the unclear news situation regarding the danger and spread of coronavirus (COVID-19) can be worrying for air travellers. Given these circumstances, we appreciate your continued trust in us.
The health and safety of our passengers and employees is our highest priority. We would therefore like to provide you with comprehensive information on the current situation and our measures.
The situation is currently challenging for everyone. We assure you that all Eurowings employees are doing their best to help you as quickly as possible.
We therefore ask for your patience and thank you in advance for your understanding.
Your most frequently asked questions:
Is my flight taking place? Please check your current flight status regularly and our current flight schedule.
Can I rebook my flight and how? Yes, this is possible free of charge. Please note these conditions and instructions.
What can I do if my flight is cancelled? In the unfortunate event of a flight cancellation, you can claim a flight voucher.