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The Robert Koch Institute has classified certain destinations as high risk areas. Please observe the associated rules when returning to Germany. Those who have been fully vaccinated for at least 14 days, and those who are cured from an infection which occured less than 6 months ago, are exempt from quarantine.
Should your travel plans change, our flexible and accommodating rebooking rules still apply. You can change your flights up to 40 minutes before departure free of charge. The price difference to the new flight applies.
Travellers who have booked their outward and return flight with Eurowings and meet these requirements have the option of changing their return flight to an earlier date free of charge. To rebook your flight quickly and easily, please use the self-service options via the Eurowings app or our website. If your earlier return flight from a high incidence area costs more than your original flight, the price difference will be refunded to you. To claim this refund, please fill out our contact form here. Guests who have booked their flight as part of a package holiday should contact their tour operator directly.
Due to the summer holidays in many German federal states, there is an increased passenger volume at the airports. We therefore ask you to only come to the airport if you are in possession of a confirmed booking for a Eurowings flight.
We ask all passengers who have planned a Eurowings flight within the strike period to regularly check the current status of their flight before travelling to the airport at www.eurowings.com or via the Eurowings Customer App. Passengers can also contact the Eurowings customer hotline (+49 180 6 320 320) at any time.
Air passengers who have provided their contact details will be informed of any changes by SMS or email. Passengers who have booked a flight through eurowings.com can retroactively enter their personal contact details in the „My Eurowings" section.
From 30 January 2021, Germany prohibits airlines, among other transport carriers, to carry passengers from risk areas with virus mutations. These areas are designated by the Robert Koch Institute as "virus variant areas" (risk level 3).
The travel ban does not apply to:
1. persons with residence and right of abode in the Federal Republic of Germany.
2. persons who only change planes in Germany in a transit area of a commercial airport and continue to travel to a Non-Schengen area.
We ask all passengers who have planned a Eurowings flight within the strike period to regularly check the current status of their flight before travelling to the airport at www.eurowings.com or via the Eurowings Customer App.
If your Eurowings flight is cancelled, you can change your booking online to an alternative Eurowings flight either before or after the planned departure time free of charge or alternatively cancel it.
Cancelled flights can also be rebooked or cancelled using an Internet-enabled mobile phone via the mobile portal, the Eurowings iPhone oder Android app.
If your booking was made on an etix® ticket number (e.g.: 220-1111111111) or if you have booked a Eurowings flight on the lufthansa.com website or with one of our partner airlines, please contact the Lufthansa reservations office or the corresponding airline to change the flight date.
If you booked your flight through an operator or travel agent, please contact the tour operator or travel agent directly.
The health of our passengers and staff is of utmost importance to us. Many measures have already been taken to protect our guests and employees during the current corona crisis.
From 1 February 2021, only surgical masks or FFP masks will be allowed on board all Eurowings flights. Everyday masks made of fabric may no longer be worn on board from this date onward. This applies to all flights to and from Germany and is based on the current Corona requirements of the German government for public transport. Certain German airports are starting to apply this rule as of 27 January, e.g. Cologne-Bonn, Hamburg and Stuttgart.
For flights to and from Austria: From 25 January 2021, the wearing of FFP2 masks is mandatory.
Flying without a mask for medical reasons is now only possible on presentation of a negative COVID-19 test and a medical certificate. We only accept this Eurowings form completed by your doctor or certificates from the following airlines: Air Dolomiti, Austrian Airlines, Brussels Airlines, Condor, Edelweiss Air, Lufthansa, Swiss.
If these documents are not presented at the time of departure, you may be refused boarding the flight.
Children up to the age of six do not need to wear a mask
Together we ensure that safe travel remains possible even in times of Corona.
Please find more information on the mask obligation in our General Conditions of Carriage, Article 11.5 as well as on our FAQ page about mask regulations.
Is my flight taking place?
Eurowings has reduced its flight programme due to the current infection figures worldwide. Planning flight capacities continues to pose enormous challenges for airlines. Some planned flights therefore have to be cancelled or changed due to low demand, travel warnings or transport bans by the German government. An overview of the flights within the next 72 hours is listed here.
You can also check your current flight status regularly.
Can I rebook my flight and how?
Yes, this is possible free of charge. Please note these conditions and instructions.
What can I do if my flight is cancelled?
In case of flight cancellation, you can rebook your flight free of charge, request a flight voucher valid for three years or request a refund.