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These conditions are valid for the carriage of passengers on
transportation companies of the Deutsche Bahn group, on all rail
routes operated by the group, unless otherwise stipulated in the
following conditions. Where carriage is fully or partially provided by
transportation companies other than the Deutsche Bahn group, the
contract of carriage with the respective transportation company
providing carriage services and thus the conditions of carriage
therein also apply. Non-stop tickets are sold exclusively on behalf of
and for the account of the respective transportation company providing carriage.
The transportation companies provide carriage in the following
These conditions do not apply for travel in trains in product class
C, except on IR trains that operate exclusively on routes of a single
traffic network, a fare community or S-Bahn fare sector; on these
trains the respective effective fares for said routes are definitive.
For trains other than those named in 1.2 special conditions of
Additional special conditions for the carriage of luggage apply.
Otherwise the conditions in the Railway Traffic Regulations (EVO)
apply in its currently valid version.
The right to be carried depends on the presentation of a valid
ticket. The details on the ticket govern carriage. A ticket for a
higher product class is also valid for carriage in a lower product
class, as long as there is no reservation on a specific train. A
ticket for travel in first class is also valid for travel in second class.
2.2.1 A ticket’s period of validity is based on the ticket itself.
Tickets are valid on the flight day as well as one day after arrival
and one day before departure. The period between outward and inbound
flights cannot exceed six months.
2.2.2 The transportation company will extend the ticket’s period of
validity if passengers are not able to take the train due to its delay
or cancellation or if they miss a connecting train and would have been
able to use the ticket within the original period of validity had
there been no delay or cancellation.
Ticket holders who wish to travel in a higher class may pay for the
upgrade for the whole route or for part of it. The outstanding balance
is the difference between the normal fares for the route concerned.
The ticket is only transferable if it is not made out in the name of
a specific person. Passengers with tickets bearing their name must
prove their identity by presenting an official photo ID on request
during ticket inspection.
A ticket is invalid (i) if it does not contain the necessary
details, entries, signatures and pictures, (ii) if it is significantly
damaged, its content rendered unrecognisable or it has been changed
unlawfully, (iii) if it is valid only in conjunction with an ID card
or entitlement card that cannot be provided or has expired, (iv) if
the period of validity has not yet begun or has expired, or (v) if it
does not demonstrate that it has been validated in accordance with stipulations.
Rail&Fly tickets cannot be cancelled, changed or refunded.
Depending on availability passengers can reserve seats at the
earliest three months in advance. The transportation company can
establish an obligation to reserve for specific trains either wholly
or partially or exclude the possibility of reserving seats wholly or
partially on certain trains. Trains where reservations are obligatory
are marked with an R in the timetable. The right to take up a reserved
seat lapses if the passenger does not occupy the seat within 15
minutes of the departure of the train from the station the reservation
was booked for.
The reservation fee, which also includes a reservation for one
connecting train, is currently €4.50 (2nd class) and €5.90 (1st class)
per person per route . Reservations can only be purchased at Deutsche
If reserved seats cannot be assigned or assigned seats cannot be
held or are not taken up due to a train being delayed, the passenger
has the right to be refunded the reservation fee. In all other cases
exchange and refund are excluded.
Passengers should behave in such a manner so as to not unduly
disturb other passengers. Passengers may only occupy one seat. Where
necessary, seats or compartments for infants and severely disabled
people must be vacated when these passengers present themselves. In
the parts of the train designated as “non-smoking”, smoking is not
permitted even if other passengers give their consent.
Passengers may only activate the emergency brakes or the emergency
door release if their own safety, the safety of other passengers,
other people or the train itself is in danger. In cases of misuse, the
passenger must pay €200 without prejudice to other claims. The
passenger has the right to prove that their actions led to no or
In addition to hand luggage, passengers may bring one item of
luggage. "Luggage" means objects (not hand luggage) that can
be carried by one person. Otherwise, passengers can check in luggage
under the conditions valid for this purpose.
5.2.1 Objects and materials capable of disturbing or injuring fellow
passengers or damaging the train itself cannot be taken on board
either as hand luggage or baggage. Particularly excluded are dangerous
substances and objects, firearms, explosive and flammable substances
and objects, substances that can be ignited, are poisonous,
radio-active, corrosive and infectious, as well as other dangerous
objects according to the law on the carriage of dangerous goods
(GGBeFG) and the regulation on domestic and cross-border carriage by
road or rail (GGVSE), mopeds or small mopeds and objects and
substances, whose transportation is prohibited under other legal provisions.
5.2.2 If there are grounds to suspect that passengers are carrying
objects or substances excluded from transportation, they must
immediately present the transportation company with the expert opinion
on the object or substance in question and, where necessary, prove its
innocuousness. Passengers who cannot meet this requirement or are
carrying with them recognisable excluded objects or substances can be
barred from being carried any further and lose their right to a refund.
We will transport live pets that are small (up to the size of a
house cat), innocuous and held in containers as hand luggage. The
containers must be such that they do not cause a nuisance to people or
belongings. There is no fee to transport these animals. Furthermore,
dogs that are not held or cannot be held in containers or hand luggage
can be transported on the condition that they are on a leash and are
wearing an appropriate muzzle. For dogs such as these the fares that
apply are those that apply for unaccompanied children aged 6 to 14.
All other animals, as well as animals with contagious diseases, will
not be transported. Animals are not allowed in carriages with catering
facilities apart from guide dogs as stated in § 145 paragraph 2 number
2 of the social security code (SGB) IX. Furthermore said guide dogs
are exempted from obligatory muzzles as laid down in § 145 paragraph 2
number 2 of the social security code (SGB) IX.
Bicycles can be transported on trains in product class C (except on
IR trains) and on trains marked with a bicycle symbol. Transport may
be denied if there is a lack of space. In trains with the bicycle
symbol you must reserve a space to be able to transport a bicycle.
Bicycles cannot be transported on trains in the ICE product class.
Bicycles are limited to one per passenger. Only two-wheel,
single-seated bicycles, folded bicycle trailers and bicycles with an
electric auxiliary engine are allowed. If there is sufficient space,
on specific trains recumbent bicycles, tandems and tricycles can also
In trains marked with the bicycle symbol and trains in product class
C (with the exception of IR trains without any specific
identification) bicycles can only be positioned in multi-purpose
areas, in entry spaces, storage areas with fold-down seats, bicycle
compartments and luggage carriages.
6.4.1 Passengers must pay the transportation fee laid down for the
carriage of bicycles by purchasing a bicycle ticket before beginning
the journey. The fee is 9 € for travel on trains in the IC/EC product
class and on IR trains. On presentation of a BahnCard 25 / BahnCard 50
the fee is 6 € and on product class C trains (except IR trains) the
fee is 3 €. Tickets cannot be purchased in the train unless there was
no way of buying one at the departure station before boarding the
train. The period of validity of the bicycle ticket is the same as the
period of validity of a ticket for a single journey.
6.4.2 You can reserve a storage place for free when you buy a
bicycle ticket or reserve a seat. For the rest the reservation fee is
3 €. In addition the rules in 3.3. apply.
7.1.1 If a delayed train means that the passenger misses a
connecting train or the last scheduled connection to a public means of
transport, or if a train is cancelled either entirely or on certain
stretches, the passenger can (i) forego continuing the journey and
claim a full refund of the fare for the part of the journey not
travelled, (ii) forego continuing the journey and return free of
charge to the station of departure on the next available train and
claim a full refund of the fare and transport costs for luggage as
well as the fare for the return of their luggage or (iii) continue the
journey, as far as possible, at no extra cost on a train travelling
via the same or a different route to the same destination station, a
train that allows the passenger to reach their destination with as
small a delay as possible.
7.1.2 The transportation company is liable to the passenger for the
damage (stated below), which arises due to the fact that the journey
cannot be completed by midnight on another scheduled means of
transport or cannot be reasonably finished under the given
circumstances due to a train being cancelled or delayed or due to a
missed connection. Damages cover overnight accommodation and costs
incurred informing those awaiting the passenger’s arrival, up to a
maximum of 80 €. If another means of transport is cheaper and it can
reasonably be taken, the transportation company will pay for this
alternative. Alternatively the passenger can assert his claims
according to 7.1.1.
7.1.3 If an ICE-Sprinter is over 30 minutes late, the ICE-Sprinter
supplement can be claimed. Passengers must present the original
ICE-Sprinter supplement ticket or a copy.
7.1.4 If trains in the ICE, IC/EC product classes or IR trains
arrive more than 60 minutes late at the stations passengers are to
alight the train at, they receive compensation of 5 € for second class
and 7,50 € for first class; this rule also applies if passengers
arrive at their destination stations more than 60 minutes late due to
the cancellation of a train. For journeys with connections between
trains named in article 1, passengers also receive this compensation,
if, due to the delay or cancellation of such trains, they arrive over
60 minutes late at the station where they are to or would have
alighted from the last train of a connection according to the
timetable. Compensation claims can only be asserted once per ticket
respectively (for return tickets once per direction).
7.1.5 Passengers cannot assert claims for compensation under
articles 7.1.2 to 7.1.4, if the reason a train is cancelled or delayed
or the reason a connection is missed is due to (i) circumstances
outside the railway operator’s control, circumstances that could not
be avoided and consequences that could not be anticipated despite the
transportation company acting prudently, (ii) the fault of the
passenger or (iii) the behaviour of a third party that could not be
avoided nor could the consequences thereof be anticipated despite the
transportation company acting prudently.
7.1.6 Passengers cannot assert joint claims for compensation based
on 7.1.2 and 7.1.3 or 7.1.2 and 7.1.4.
7.1.7 For passengers to be able to assert their right to
compensation according to 7.1.3 and/or 7.1.4 they will receive a
voucher ticket either (i) while on board the delayed train in ICE,
IC/EC or IR product classes, depending on availability, or (ii) at the
service point at the station on the day of the delayed journey or
during the 2 following days. The passenger should present this
voucher, which should be filled out and furnished with the stamp of
the issuing centre, as well as the corresponding ticket and/or copy of
the ticket, within one month from the day of the delayed journey to a
Deutsche Bahn travel centre, and after doing so they will receive a
voucher valid for one year for the amount of compensation due. This
cannot be exchanged for cash but can be used for another ticket
purchase at any Deutsche Bahn centre or Deutsche Bahn travel agency.
7.1.8 Passengers can also claim compensation according to 7.1.3
and/or 7.1.4 at any Deutsche Bahn travel centre on the day of the
delayed journey or within the following 2 days without the stamp. In
this case passengers must ensure that the Deutsche Bahn customer
service centre receives the voucher ticket, filled out by the
passenger, as well as the corresponding ticket and/or copy of the
ticket within one month of the day of the delayed journey. The
customer service centre will send a voucher valid for a year for the
amount of compensation due. This cannot be exchanged for cash but can
be used for another ticket purchase at any Deutsche Bahn travel centre
or Deutsche Bahn travel agency.
As far as other legal grounds are concerned, the transportation
company is only liable to the passenger in cases of intent or gross
negligence, breach of contractually significant obligations (cardinal
obligations) and the causation of death, injury to body or health in
slight negligence. In cases of a breach to the contractually
significant obligations liability to claims shall be limited, however,
to typical foreseeable damages. Apart from in cases of intent, gross
negligence or breach of contractually significant obligations,
liability for material claims per passenger shall be limited to a
maximum amount of 1.000 €. For the rest the conditions of the law on
liability (HPflG) remain unaffected.